Goodhood Reviews

Name: Goodhood
Rating: 4.50

4.5 Rating 2,316 Reviews

87 %

of reviewers recommend Goodhood

4.5

Based on 2,316 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 (0)207 729 3600

Email:

benphillips@goodhood.co.uk

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Goodhood 5 star review on 14th August 2022

Annette Bailey

Goodhood 5 star review on 24th April 2022

Gabriela Liber

Goodhood 5 star review on 8th April 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You have to pay 50% more in import fees if you are an international customer. I paid $430 CAD for a pair of shoes and they expect an additional $220 CAD in duties! What a scam, do not buy from this company. Support your local sneaker store instead.”

Helpful Report

Posted 3 years ago

Hi Michael, Thanks for reaching out to us. The UK is shipped on a Delivery Duty Paid basis, which means that all import taxes and duties will be included in the final purchase price. Please note the service to the EU, United States, Australia, New Zealand and other international territories is not a Delivery Duty Paid service. Unfortunately, we currently do not offer Delivery Duty Paid services to regions not listed previously. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order. However, my apologies for the high import fees - do you mind sending me an email of this invoice privately so I can look into this fee for you, via our customer service email help@goodhood.co.uk? Many thanks for your co operation in advance and kind regards, Betty

Posted 3 years ago

“You will have to pay twice what you are charged to receive your items in the USA the country that this scam company is in makes you pay some duty fee before your items are delivered. It’s a scam. Do not get ripped off. These must be fake reviews”

Helpful Report

Posted 4 years ago

Hi Aaron, Thanks for reaching out to The Goodhood Store. Do you mind sharing with me your order number and emailing me over at help@goodhood.co.uk, so I can look into these customs charges further for you? Many thanks and kind regards, Betty

Posted 4 years ago

“Why didn't get back my money? I participated a draw in 'DUNK LOW BLACK/WHITE' and 'DUNK SB COURT PURPLE'. At that time, 'GBP 0.74' was withdrawn from my account twice. (Date : January 16th) However, it has not been canceled yet. I hope check it out soon...”

Helpful Report

Posted 4 years ago

Hi there, Thank you for your interest in our upcoming launch. There is no charge for entering the raffle; however, att the time of entry you will complete a $1 card authorisation which will appear on your statement temporarily, although regardless of whether or not you are successful in the raffle this money will be refunded to you. Please do feel free to email our customer care team at help@goodhood.co.uk for any further information, and we will happily assist. Many thanks and kind regards, Betty

Posted 4 years ago

“0 stars! Never got my order confirmation! And never got my new balance sneakers. But the money was withdrawed from my account the day after. Bad bad service!!”

Helpful Report

Posted 4 years ago

Hi Rasmus, Thanks for your feedback regarding your recent order. Do you mind confirming with me over at help@goodhood.co.uk, your full name and shipping address used to place the order and I can look into this further for you? Many thanks and kind regards, Betty

Posted 4 years ago

“Ordered 250€ coat to the Netherlands and returned it. Took all the proper steps to return with the post. Till this day (5 weeks later) I still don’t have my money back, cannot express how extremely dissatisfied I am. Reached out multiple times, with no clear solution. Would absolutely NOT recommend if you are overseas and it is an the possibility that you need to return. Will never order there again.”

Helpful Report

Posted 4 years ago

Hi Imaan, Thank you for your recent feedback regarding your recent return to us. Please can you provide the tracking number/ reference for this return so the returns team can see if it is within our facility? Many thanks for your correspondence in advance and kind regards, Betty

Posted 4 years ago

“Ordered two £70 Hay cushions for a Christmas present for my sister and only one ever arrived, and the one that did was damaged at the seam. I have now emailed the customer care email twice explaining the situation (including pictures), messaged on Instagram, commented on Instagram and been in touch with the owner, but not a single response - not even an auto responder to say when I could expect a reply, if ever . I will now have to try to recoup the £140 via my card provider but I'm really disappointed in the service.”

Helpful Report

Posted 4 years ago

Hi Rosie, Thank you for your email. Sincerely sorry to hear you have had a negative response regarding your recent order with us - I have just now reached out to you via our help@goodhood.co.uk email to assist you further with your order and have this resolved for you. Many thanks and kind regards, Betty

Posted 4 years ago

“Impossible to get in touch with by phone and non-responsive by email.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for your email - sorry you are having issues reaching us at this busy time. Do you mind confirming your email and order number so I can look into this further for you? Many thanks and kind regards, Betty

Posted 4 years ago

“I was just racially profiled in your Shoredtich store and humiliated by what I can only describe as a horrid hate filled white supremacist sales assistant. I was just browsing smelling aftershaves and then looking around for espresso mugs and I overheard him telling the blonde lady who had helped me earlier look for aftershaves that he thought I was shop lifting because of the way I looked. It was humiliating, I’m well dressed but just happen to a British Asian man shopping alone, it was so hurtful and offensive I immediately left. He needs to be sacked. You also need to train your staff and teach them that people who aren’t white are equal human beings if that wasn’t already obvious, we also like you like to browse and shop. I am so insulted!”

Helpful Report

Posted 4 years ago

Dear Raj, Thank you for this information. We take your comments extremely seriously. Please can you email us at: help@goodhood.co.uk and we can arrange a follow up. Thank you and kind regards, Betty

Posted 4 years ago

“I just visited you shoreditch store on my own as I was out Christmas shopping and was racial profiled by your staff and humiliated whilst looking for espresso mugs. Other than your security guard and your East Asian sales assistant I was the only minority in the store. Your male sales assistant told another that he thought I was shop lifting because of the way I looked. I overheard everything this horrid hate filled ignorant man said. He needs to be fired and you need to investigate this and train your staff if not already obvious that people that aren’t white aren’t all thieves, we’re human beings, just like white people we like to browse and look at things, my skin colour doesn’t make guilty of any crime! I will never shop in your store again, the experience was traumatising.”

Helpful Report

Posted 4 years ago

Hi there, Thank you for this information. We take your comments extremely seriously. Please can you email us at: help@goodhood.co.uk and we can arrange a follow up. Thank you and kind regards, Betty

Posted 4 years ago

“Horrible customer experience. I won a raffle and they took the payment for the order (422834), then i haven't received any information about my order while i was still waiting for the shipping. After some days i wrote an e-mail and they replied me that my order was cancelled (without any previous communication) because of stock issue with the supplier. They're claiming that a refund was issued on my credit card but there's no refund on my balance. I called my credit card supplier and confirmed me that i haven't received my cash back. This is awful, not only i lost a limited pair of sneakers i loved and was lucky to win, but currently i even lost my money. No respect for the customer and no help from them to get my refund. This is a nightmare”

Helpful Report

Posted 4 years ago

Hi Daniele, Thanks for your feedback. Apologies for the initial error with your order causing us to unfortunately proceed with a cancellation and therefore refund. I can see we have issued you a refund receipt via help@goodhood.co.uk. However, we will continue to pick this up with you today and ensure that this is resolved promptly for you. Kind regards, Betty

Posted 4 years ago

“do not provide FTA documents for overseas customers. just leave a small words for 'we have sent all information in mail' but never except just 'order confirmed' summary never reply to the email. I've never written this kind of review before, but have to now cause it's the worst experience to me in last decade as online shopping.”

Helpful Report

Posted 4 years ago

“delivery was very slow, almost 3x late from the promised delivery date. . Then when returning my item because it came late for father's day, they don't even reply to my emails anymore, when I can see that my return parcel had arrived at their facility about a week ago. still no updates from them.”

Helpful Report

Posted 4 years ago

“Habe am 16.06.2020 den Launch 417932 Nike Air Force 1 07 White Tiger gewonnen. Bezahlung erfolgte mit Kreditkarte. Seit dem steht der Status auf bezahlt. Trotz mehrfacher Anfrage per Mail zum Lieferdatum , keine Reaktion seitens Goodhood. Finde diesen Kundenservice unter aller Kanone. Werde in Zukunft bei diesem Laden weder was einkaufen noch jemals wieder an einem Raffle teilnehmen! Wenn es bei besagtem Schuh lieferverzögerungen von Nike geben sollte, dann kann ma es den Kunden auch miteilen, aber keine Reaktion geht in der heutigen digitalen Zeit einfach nicht mehr.”

Helpful Report

Posted 4 years ago

“Placed an order on 18th June, the website said the delivery would take 2-3 days. It’s now 23rd June and I haven’t received any updates on whether the order has been dispatched and no reply from customer services after multiple emails. Order number #49739 Can I have an update of where the parcel is please?”

Helpful Report

Posted 4 years ago

Hi there, Thanks for your feedback. Apologies for the delay in dispatching your order. At checkout, we're indicating 2-4 working days shipping with the potential for delays due to both the current Sale and COVID situation. We can confirm your order is shipped and have emailed you the details directly. We're really sorry if this has caused any inconvenience for you. Kind regards, Goodhood

Posted 4 years ago

“This was my first time i purchased on Goodhood. The payment went through but no confirmation email received. Trying to contact customer service for a week now, no answer no email response no parcel. Can some one please explain me whats happening?”

Helpful Report

Posted 4 years ago

“Hi, I’m Pruthvi, I’ve been a loyal customer of Goodhood Store. Recently I literally won the Travis Scott Air Max 270 in the raffle conducted by them. I can’t stop smiling for almost a whole day, that’s how much I loved those shoes. I was so happy because this is the first time I had this wonderful experience. I really loved the shoes and I was waiting for the shoes since then. I was waiting and waiting for the shoes but got no mail confirming the shipping. I was a bit scared by then, so I contacted them and asked about my order and they were like don’t worry we’re getting your order done and it’ll be shipped in a couple of days and they told me this and they sent another email which has all the wrong shipping and billing info of mine. I didn’t understand how these people manage to do that being a reputed store. So I was scared again and contacted them and told them about the issue with my details and they sent me another email which has my shipping and billing deatils correct but they completely changed my name, so I was scared again and contacted and this time they took care of all that info and I was happy and was waiting again, now today I noticed that I was refunded the amount which they put it on hold for these many days. I was completely frustrated now, I tried to contact them but didn’t get any response. As I told you earlier that I contacted them so many times I waited for more than 1 day for each mail of theirs. I don’t know what to do now as they’re just playing with my feelings and my money by simply backdooring or whatever. I don’t know if they can justify for this or at least a few people beware from them.”

Helpful Report

Posted 4 years ago

Hi Pruthvi, Thanks for taking the time to share your feedback. Sincere apologies that we were unable to fulfil your raffle win due to an issue with the inventory we received from the supplier. Regrettably, we are working with a reduced staff due to the ongoing pandemic. As such, we’ve not been able to respond to your queries as promptly as we would hope to. In this instance, we’ve refunded you and offered a discount on a future purchase by way of apology for being unable to fulfil your order. Thanks, The Goodhood Store

Posted 4 years ago

“Hi, Order placed on the 29th of may dispatched on the 30th the money taken out of my account and is still hasn’t even left the warehouse as of yet 4th of June Order number: 46132”

Helpful Report

Posted 4 years ago

Hi there, Thank you for leaving your feedback. We've contacted DPD to rectify this issue and will contact you privately with the result of their investigation. Of course, should you not receive your delivery, we'll ensure you're appropriately reimbursed. Sincere apologies for the delay this has caused. Thanks, Goodhood

Posted 4 years ago

“Hi, I have been waiting for a parcel for 3 weeks from you. Order Number is 416066 You took the money from my account on 12th May I’ve already emailed you with no response. I have now got the money back in my account from you on 30th May. No email - no notification to tell me why? Still no parcel. Guessing the product is no longer in stock. This was for my parters birthday. And I ordered it 3 weeks ago to ensure it would be here in time. Her birthday is on Tuesday. And now because you couldn’t send out a parcel in 3 weeks... she has nothing? Too late to order anything else for her now. Can you tell me: 1. What is going on? - is the parcel coming? - or has the order been cancelled? 2. What are you going to be doing about it? 3. Is here to only way to contact? I didn’t want to have to write a bad review... but ignoring emails and awful customer service has left me no choice? Regards, Joe”

Helpful Report

Posted 4 years ago

Hi Joe, Thank you for your feedback. Please accept our sincere apologies for the issues you've had with your order. Having reviewed the issue, it appears that during a recent system migration - onto a new and improved website - we might have inadvertently closed your order. We're sincerely sorry, for this human error. As a result of this mistake you will have been refunded at the time automatically. Please ensure you contact help@goodhood.co.uk as opposed to our old email, webstore@goodhood.co.uk and we'll try to ensure our support agent responds within 24 hours. Thanks, Andy

Posted 4 years ago

“Similar to the reviews below, I cannot get a response via email or phone for the life of me. I placed an online order on Monday and instead of having it shipped decided to go with the 'pick up in store' option. I have confirmation that my order was processed and my card has been changed, but nothing further. My order only consisted of a pair of sneakers that I tried on the same day I ordered them online, so I am not sure why its taking more than 48hrs for my order to be 'ready for collection'”

Helpful Report

Posted 5 years ago

“Order was placed 9 days ago online and there has been zero communication regarding status. In my account it says pending and my credit card was charged. I’ve emailed multiple times. As a new customer I’m baffled how customer service is handled so poorly. I have no idea if my order is even getting processed.”

Helpful Report

Posted 5 years ago

Hi Cecelia, Thanks for ordering from The Goodhood Store. Sincere apologies for the delay in processing your order during the busy festive period where we had some down periods for National Holidays. Your order is on the way and by way of apology for the delay, we have refunded your shipping in full. Thanks and kind regards, Goodhood

Posted 5 years ago

Goodhood is rated 4.5 based on 2,316 reviews