Goodhood Reviews

Name: Goodhood
Rating: 4.50

4.5 Rating 2,316 Reviews

87 %

of reviewers recommend Goodhood

4.5

Based on 2,316 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 (0)207 729 3600

Email:

benphillips@goodhood.co.uk

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Goodhood 5 star review on 14th August 2022

Annette Bailey

Goodhood 5 star review on 24th April 2022

Gabriela Liber

Goodhood 5 star review on 8th April 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice quality”

Helpful Report

Posted 1 month ago

“Excellent product, though dispatch time was a bit slow and I didn’t get a reply to my email. No hard feelings though, highly recommend Goodhood to anyone!”

Helpful Report

Posted 5 months ago

“Yes service was good prompt delivery of slippers , but unfortunately they had to be sent back as were too small . Still awaiting money to be transferred .”

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Posted 5 months ago

“Top seller !”

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Posted 6 months ago

“On-time delivery ata competitive price.”

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Posted 6 months ago

“In real life, this is the best clothing store i’ve been to. Very helpful, patient and nice crew. Online, the service could be a little bit improved. I’ve asked a question via email regarding the stock of a product on Sale but there was no reply from the helpdesk. I just bought the product because of fear of selling out.”

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Posted 7 months ago

“I have purchased a shoes from Goodhood and the size is wrong. I have retuned the shoes back.”

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Posted 8 months ago

“Good editing”

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Posted 9 months ago

“Shipping time between ordering and shipment can be slow, although there is comms to say there maybe a delay, often these comms are slow to come though. Other than that a fab shop, fab range of gear…I love it!! 🥰”

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Posted 11 months ago

“Good products and delivery was good - i returned some stuff and refund was very quick. Downside was paying a courier fee for the return.”

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Posted 1 year ago

“Everything from ordering to collection was 1st class . Item was packed very well , I wouldn’t hesitate to order again . FB”

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Posted 1 year ago

“Always the got best products going but the £7 shipping costs are insane”

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Posted 1 year ago

“I was looking to buy a Korean brand perfume, which was stocked by them in the UK. I was thrilled to find that they stocked the sample set so I could try before committing to a full size. Unfortunately, one of the samples leaked (the one I really wanted to try). I was still able to smell the fragrance, just not on my skin. I went on to purchase the full size. But initially I was disappointed. I emailed Goodhood to explain what had happened but didn't receive a response.”

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Posted 1 year ago

“Great service, friendly team and easy shopping experience.”

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Posted 1 year ago

“Very good service and product!”

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Posted 1 year ago

“Items purchased were great. Unfortunately no wrapping was available at the shop on that day which wasn’t optimal. Otherwise inspiring product range as usual”

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Posted 1 year ago

“Been a local loyal customer but when there was a tiny mark on the last T-shirt and the manager refused to give a little discount. The money is small, Goodhood is still a place I love to go shopping but you know they don't really value how you feel.”

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Posted 1 year ago

“Next day delivery arrived on time. Your website does not work on PC or laptops, only on my mobile phone. I have told customer service many times but they never reply. You should fix it because then I would buy loads more”

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Posted 1 year ago

“No fuss. Well wrapped.”

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Posted 2 years ago

“Goodhood didn't manage to get my parcel collected for dpd in time, which caused a slight delay. However, the delivery fee was refunded so the overall experience is fine.”

Helpful Report

Posted 2 years ago

Goodhood is rated 4.5 based on 2,316 reviews