Goodhood Reviews

Name: Goodhood
Rating: 4.49

4.5 Rating 2,321 Reviews

87 %

of reviewers recommend Goodhood

4.5

Based on 2,321 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 (0)207 729 3600

Email:

benphillips@goodhood.co.uk

Write Your review

Tell us how Goodhood made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Goodhood 1 star review on 14th June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The journey that commenced as a hopeful investment opportunity took a sharp turn towards devastation, resulting in a loss of $47,100. Discovering that I had fallen victim to a scam left me grappling with a mix of emotions - embarrassment, anger, and a sense of uncertainty regarding my next course of action. Amidst my quest for a remedy, I stumbled upon RESORUS.COM, a company that initially gave me pause. Their professionalism, however, shone through brightly. Right from the start, their team treated me respectfully, articulated the recovery process in a transparent manner, and steered clear of making any grandiose pledges. Their consistent communication and efforts to keep me informed throughout the process were a reassuring presence. To my pleasant surprise, their endeavors bore fruit by successfully recovering a sizable portion of the funds I had previously deemed lost forever.”

Helpful Report

Posted 3 weeks ago

“I've ordered before and was quite happy until now. However, this time around it took a while to get the item sent. Feels like if I didn't ask what was going on, the item might have not been sent at all. The helpdesk team was helpful though, and after I contacted them, the things were set in motion. I was just hoping for a more speedy delivery, similar to other shops like END. or MHL. As of writing that review, I'm still waiting for the item...almost 2 weeks.”

Helpful Report

Posted 6 months ago

“First time purchasing from goodhood and not the best of experiences. Item had been sent out damaged so no quality control. After receiving the broken items and making contact several times including pictures of the damaged contents I heard nothing back so asked PayPal to step in to refund me which they did. A guy called Ben from Goodhood then got intouch offering his apologies and offered me a good will gesture of discount off a next purchase. No thanks and won’t be making abother purchase.”

Helpful Report

Posted 6 months ago

“It,s been 12 days sinds I ordered it and still didn’t received it neither info where my package is at the moment”

Helpful Report

Posted 6 months ago

“I ordered three of the same item as gifts. One of them came without tags and had very clearly been opened. I sent four emails to Goodhood requesting assistance and did not receive a reply. I even tried sending from multiple email addresses just in case my messages were going to a spam folder. After reading several other reviews, it is apparent that this company has a practice of ignoring customer service emails. I previously had a very good experience with a purchase from Goodhood, so I'm particularly disappointed. If you are considering purchasing from this company, operate under the assumption that your purchase is a final sale because it doesn't seem you will get any help if you want to make a return or there is a problem with your item.”

Helpful Report

Posted 7 months ago

“Ordered two weeks ago and the item has not yet dispatched. They haven't been responding to my emails, nor have they refunded me for an order returned previously. I cannot recommend this business.”

Helpful Report

Posted 7 months ago

“Slow customer service. Original item i purchased never arrived, I was refunded for only part of the order. The gift card i used for the purchase was never refunded. Customer service very slow in responding, but was resolved after a week.”

Helpful Report

Posted 7 months ago

“While I know the brand of the clothing I purchased pays zero attention to packaging, it's unacceptable for a boutique of your reputation to slap a high-value item into a box with no inner protection or at least a decent presentation. This could've easily been alleviated with something primitive, like tissue paper. I regret not buying the item from any of your competitors, so I suggest a reality check as a customer of 6-7-odd years who will not make another GH purchase, probably ever.”

Helpful Report

Posted 1 year ago

“I love Goodhood but I’d ordered a gift online which wasn’t quite right and when I went to return it, I was already outside of the two week return policy. A two week return policy leaves little room for deciding and returning an item.”

Helpful Report

Posted 1 year ago

“The store is cool and all but the loyalty program feels a little off. It’s still cool though, it looks nice to accumulate points but you can’t really use them.”

Helpful Report

Posted 1 year ago

“I ordered something pretty expensive and no one thought it was a good idea to let me know there was an issue with my order until I decided to email 2 weeks later asking for an update. Turned out the item I purchased wasn’t actually in stock, but they decided to take my money and not say anything. I’d expect this from a big company, not a small one of 40 staff.”

Helpful Report

Posted 1 year ago

“Charged an expensive delivery fee (no option for standard delivery, only express) but shipped the product late, making it a waste of money. You then ignored my email pointing this out. If i was having a Karen moment I'd say - offer a standard delivery fee if you can't process orders on time or reply to customer emails.”

Helpful Report

Posted 1 year ago

“Great service at receiving the goods easy to return. However I’m still waiting for the refund..”

Helpful Report

Posted 1 year ago

“Love goodhood however I can’t return things for a refund in store. That’s a bit silly !”

Helpful Report

Posted 1 year ago

Hey, Thank you for taking time to leave a review. If you would like us to further explain the reasoning for our in-store policy of in-store purchases not being eligible for a refund please email help@goodhood.co.uk and we will be able to assist further. Thanks, GOODHOOD

Posted 1 year ago

“Nice website and products but customer service was so frustrating to deal with compared to bigger sites like End, Mr P, Represent etc. Will avoid in future.”

Helpful Report

Posted 1 year ago

Hi Giorgio, Our customer's feedback is very important to us and we thank you for taking the time to comment regarding the service here at the Goodhood Store. We are a small independent company who try our very best to help our customers when and where needed. In regards to returning your order to us, here at the Goodhood we have a 14 day returns policy which we believe is more than enough time to be able to decide whether the item is suitable, as a gesture of goodwill we offered for you to be able to return the items for a store credit, this is not often an option we will offer past our 14 days returns policy and we are sorry you were dissatisfied with the outcome. If we can help you with anything else, please do not hesitate to contact help@goodhood.co.uk. Thanks, GOODHOOD

Posted 1 year ago

“Went into the store to order and collect from store. The store failed to email me when the item had arrived. Waited over a week and had to chase, only to be told the item had been received at the store the day after I ordered it! Not the best intro to Goodhood.”

Helpful Report

Posted 1 year ago

Hey, Thank you for your review. We do have a system in place to notify customers once the order is ready for collection but on this occasion this appears to have failed, we're very sorry for any inconvenience caused. If you have any other questions please do not hesitate to contact help@goodhood.co.uk Kind regards, GOODHOOD

Posted 1 year ago

“Been regularly shopping at Goodhood for the past 15 years and it’s always been a pleasure. Some of the new staff you’ve got recently are so unhelpful and disinterested that its actually become quite an unpleasant experience to shop in store. Not all the staff thankfully but you need to address it.”

Helpful Report

Posted 1 year ago

“Pretty disappointed, ordered two items and paid for next day delivery. Only one item came and upon talking to customer services, I was informed the other hadn’t even been processed. I was told the delivery charge would be refunded but would not trust again.”

Helpful Report

Posted 2 years ago

Hey, I am very sorry to hear that you have had a disappointing experience, please check you inbox as I have sent you an email! Thanks, GOODHOOD

Posted 2 years ago

“Disappointing experience. Ordered a t-shirt. Received an email after 2 days stating delays due to high order demand. 3 days later another email thanking me for waiting and at the same time a refund notification. I am Assuming this means my order has been cancelled. It’s disappointing to be let Down with a purchase but made more so by the lack of exemption clear communication. I have had a similar experience before and will likely avoid in future.”

Helpful Report

Posted 2 years ago

Hi there, We are sorry to hear you did not have a good experience when placing your order. Could you please email help@goodhood.co.uk and we can try and make this right. Thanks, GOODHOOD

Posted 2 years ago

“Thought the delivery charge was a bit high but was okay with it. Lack of free returns is really disappointing. Returns process wasn’t simple either.”

Helpful Report

Posted 2 years ago

Hey, Please could you email help@goodhood.co.uk so we can hopefully make this right! We are sorry you did not have an easy customer experience. Thanks, GOODHOOD

Posted 2 years ago

Goodhood is rated 4.5 based on 2,321 reviews