Goodhood Reviews

Name: Goodhood
Rating: 4.50

4.5 Rating 2,316 Reviews

87 %

of reviewers recommend Goodhood

4.5

Based on 2,316 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 (0)207 729 3600

Email:

benphillips@goodhood.co.uk

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Goodhood 5 star review on 14th August 2022

Annette Bailey

Goodhood 5 star review on 24th April 2022

Gabriela Liber

Goodhood 5 star review on 8th April 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent selection. Disappointing no student discount available or free delivery on stussy fleece @£205. Good service all the same.”

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Posted 2 years ago

“I think your style selection is great but you need to have a look at your women’s sizing chart, I recently bought some trousers in a small from you guys and they come up absolutely massive”

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Posted 2 years ago

“Hello - I really liked the necklace for my boyfriend but he didn’t think it suited him. I sent the necklace back last Monday. Please can you let me know whether you have received it and generate a refund? Thanks”

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Posted 2 years ago

“Great service would recommend arrived in timescale and in perfect condition.”

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Posted 2 years ago

“I think it's done well, but I also hope that the specials can be purchased in the store”

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Posted 2 years ago

“Beautiful clothes and prompt delivery. Return service could be better”

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Posted 2 years ago

“Service was good. Staff is nice. But she shouldn't of told me the price of the item before bringing one out of the stock room to try on. I knew the price. So when I asked for a size M. She said ok I will get it for you and you know the price. I laughed inside of me. Obviously I knew the price and it was irrelevant for me because I purchase what I like. Otherwise all good.”

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Posted 2 years ago

“Can you help me it won’t let me reset my password Email is adgough@icloud.com Says I don’t have an account with you which isn’t correct I’ve been registered for years get updates about all my rewards etc”

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Posted 2 years ago

Hey Adam, We're sorry you're having issues with your account, we are reaching out to you via email now to get this resolved. Thanks, Goodhood Team

Posted 2 years ago

“Goodhood has quickly became one of my fav stores in London.”

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Posted 2 years ago

“i want stickers next time bruh”

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Posted 2 years ago

“Great website and an amazing selection of products. I really enjoyed the shopping experience, however, the shipping to Guernsey was very expensive. I will definitely shop again but will be doing one big order so that I pay less postage. I have also not been notified that my parcel has shipped yet, after 5 days.”

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Posted 3 years ago

“Some lovely products at reasonable prices. Perhaps a little less range in store than i expected, but great nonetheless.”

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Posted 3 years ago

“I LOVE GOODHOOD! The clothes are always good quality. I've ordered a handful of times and only once I've had a problem with the order. Only one item has arrived so far out of the below & I didn't receive a reply when I messaged the support team. I have received an additional delivery link which I presume is the cardigan.”

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Posted 3 years ago

“Great online store with loads of choice. A lot of items were out of stock though and items seem to go out of stock very quickly from their site. Also thought the delivery would be quicker but it took 3/4 days on express.”

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Posted 3 years ago

“The best selection of clothes - always go there for the next trends on shoes and clothing. Somehow i feel that they push the price up more than other retail stores that sell the same garments ? However you may be paying for the luxury store experience so i understand this also. Always super friendly people, definitely my favourite shop.”

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Posted 3 years ago

“Easy to purchase things online and delivery was quick and secure. Would have been great to see more sustainable packaging that would have got it the extra star!”

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Posted 3 years ago

“I would like to know when my order will be shipped after winning the raffle. Thank you.”

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Posted 4 years ago

“usually quick delivery, but could improve on their customer service.”

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Posted 4 years ago

Hi there, Thanks for leaving your feedback. With regards to your order - we can only apologise for both the unexpected delay and that our automated email did not reach you. I see we've since been in communication on email and all is resolved. Thanks and kind regards, Goodhood

Posted 4 years ago

“Order # 417947 Placed on 16 June 2020, money taken on 17 June 2020, no update on order whatsoever as of 28 June 2020. Called customer service for about ten times since, they always disconnected straightaway. Seems there is no one to take calls. Sent two emails, no response at all. Contacted via Instagram, no reply at all (contacted a few seconds after you published a new IG story). While I genuinely understand that COVID is having tremendous pressure on shops like you, this isn't a great experience. Even if you told me to wait for a month, at least it shows you care about customers and I would not complain. I feel completely abandoned. If you response in then coming days or so, I'd probably have to apply for a credit card chargeback. Customer services replied and I've decided to cancel the order because they hadn't received the stocks the store was also waiting for. Response from the customer service was brilliant, it was polite and understanding. Definitely made sure they took the time to explain as much as possible. So I'm happy to provide a higher rating now.”

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Posted 4 years ago

“Everything is good thanks”

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Posted 5 years ago

Goodhood is rated 4.5 based on 2,316 reviews