Anonymous
Order # 417947 Placed on 16 June 2020, money taken on 17 June 2020, no update on order whatsoever as of 28 June 2020. Called customer service for about ten times since, they always disconnected straightaway. Seems there is no one to take calls. Sent two emails, no response at all. Contacted via Instagram, no reply at all (contacted a few seconds after you published a new IG story). While I genuinely understand that COVID is having tremendous pressure on shops like you, this isn't a great experience. Even if you told me to wait for a month, at least it shows you care about customers and I would not complain. I feel completely abandoned. If you response in then coming days or so, I'd probably have to apply for a credit card chargeback. Customer services replied and I've decided to cancel the order because they hadn't received the stocks the store was also waiting for. Response from the customer service was brilliant, it was polite and understanding. Definitely made sure they took the time to explain as much as possible. So I'm happy to provide a higher rating now.
10 months ago
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