Goodhood Reviews

Name: Goodhood
Rating: 4.48

4.5 Rating 2,326 Reviews

86 %

of reviewers recommend Goodhood

4.5

Based on 2,326 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 (0)207 729 3600

Email:

benphillips@goodhood.co.uk

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Goodhood 1 star review on 12th October 2025

Wyatt Galbraith

Goodhood 1 star review on 14th June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I don’t know how to write a review, cause my orders still not delivers and is been a month! Tried to reach out to your customers service and social so many times but still no response.”

Helpful Report

Posted 1 year ago

“I will NEVER order from Goodhood again. Such a disappointment. Nobody responds on any of their customer service platforms. My first order turned up with one part missing. I didn’t get informed or compensated. My second order was a gift, three days after purchase, I got an email telling me it was a small independent company that is struggling with the volume of orders. It missed my friends birthday. I filled out an online form, rang and left two emails to make them aware if it wasn’t delivered in 7 days that the person who’s present it was will have moved. (I’d paid for express delivery 😬) Alas nobody contacted me and ten days later I got confirmation that my parcel would be delivered to the address- missing my friends birthday by a week and she’s moved out two days before. Shocking customer service. I will not buy from this company again.”

Helpful Report

Posted 1 year ago

“I got sent the wrong shoes and have emailed multiple times and still received no response. Please email me back guys!”

Helpful Report

Posted 1 year ago

“Ordered a week ago and no dispatch email sent, no reply to my email. Won't be ordering again this place should be avoided.”

Helpful Report

Posted 1 year ago

“Still have not been able to resolve my return after nearly four weeks. I wanted to try more of an independent store not again. I would now like a refund take them back i’ll buy elsewhere.”

Helpful Report

Posted 1 year ago

“Why on earth aren't you replying to my inquiry? Because of your late work, I'm well past the time I can apply for a refund”

Helpful Report

Posted 1 year ago

“I've given one star because of the total lack of customer service. I returned some clothes over 3 weeks ago and still have not got a refund. I've written 4 emails to follow up and no one has replied. The phone number has a message saying the phones are unmanned. It's basically impossible to contact this customer at all. If there's a chance you might need to return something to this store then I'd avoid using at all costs.”

Helpful Report

Posted 1 year ago

“I purchased an item more than a month ago which I attempted to get tracking information for. It was a simple if necessary request. Sent various emails, obviously due to no phone number. Again, no response which prompted me to purchase the item elsewhere. No response to attempts to cancel the item subsequently or of a refund. I was then sent DHL tracking detail with no updates, then a DPD message informing me of delivery more than a month after purchase with no communication from goodhood. Regardless of whether you are a small organisation, the bare minimum would be to respond to multiple emails requesting an update of an order over 100 pounds. It felt I was at the total mercy of whether I get a response or my item at all, resulting in me having to attempt to cancel the order through my bank. Multiple issues for me, with no apology. Again, also no response to any of the emails. I can hands down say I won’t be purchasing anything form GH ever again.”

Helpful Report

Posted 1 year ago

“douane ! alors qu'ils disent que non”

Helpful Report

Posted 1 year ago

“no communication. long dispatch time.”

Helpful Report

Posted 1 year ago

“You must know that if you buy on this website, the « all taxes and fees included » is an absolute lie. I just bought a pair of sneakers for around 220€, and customs made me pay another 115€!!! I am used to ordering in the UK, and usually the taxes are included, no surprises upon delivery. I had no choice but to pay, as they DO NOT REPLY to your e-mails.”

Helpful Report

Posted 1 year ago

“I got sent the wrong items, I emailed goodhood twice but got no response. Very unhappy”

Helpful Report

Posted 1 year ago

“Overall, still waiting for you guys to get back to me on the issue i am facing with one of the items, so far reliable, but can't say it for sure yet. Customer Service is a not responding entity, they just asked me to review my poor review, and i did, even poorer. Hope they will get back to me, in my opinion, this is a bit absurd. By clothes, they are actually pretty cool, don't buy electronics, maybe candles if they have it?”

Helpful Report

Posted 1 year ago

“Item hasn’t arrived. Ordered over 3 weeks ago. Getting no response on email about it.”

Helpful Report

Posted 1 year ago

“Took months to receive packages and had no response to emails”

Helpful Report

Posted 1 year ago

“Love you guys, but the comms on shipping was shocking. No phone number to contact, can’t DM on insta, and took over a week and multiple email chasers (+ 2 visits to the store) to get an answer on why my purchase was no where to be found. Turned out it was never even in stock.. shipping problems are fine, happens all the time. Not replying to customers and no way of direct contact, is not so fine.”

Helpful Report

Posted 1 year ago

“I wanted to return my order, unfortunately my emails are being ignored, I have not received a reply back for over a week, I have sent a message twice. Terrible customer service. I would advise against shopping”

Helpful Report

Posted 1 year ago

“£7 shipping for socks that cost £9.. express delivery they said and the shipping was delayed . scandalous altogether!!”

Helpful Report

Posted 1 year ago

“Order GH279897 Really poor experience as I recieved my Sampaix hat with the security tag still attached. Ive emailed support and heard nothing...really poor customer customer service”

Helpful Report

Posted 1 year ago

“Very bad shopping experience, wrote an email and never got reply. Won't come back again.”

Helpful Report

Posted 1 year ago

Goodhood is rated 4.5 based on 2,326 reviews