Goodhood Reviews

Name: Goodhood
Rating: 4.50

4.5 Rating 2,316 Reviews

87 %

of reviewers recommend Goodhood

4.5

Based on 2,316 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 (0)207 729 3600

Email:

benphillips@goodhood.co.uk

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Goodhood 5 star review on 14th August 2022

Annette Bailey

Goodhood 5 star review on 24th April 2022

Gabriela Liber

Goodhood 5 star review on 8th April 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I ordered my scarf the product description read "100% Extra-Fine Merino Wool" however when it arrived I was dismayed to realise the fabric is 100% acrylic - as stated on the care label. Have I been sent the wrong product? Or was the website description incorrect? You no longer have the scarf I ordered online so I want to know in advance if I send it back I'll receive the correct product. I still have the scarf and am awaiting advice on what can be done to resolve this issue.”

Helpful Report

Posted 2 years ago

Hi! Could I please ask you to drop help@goodhood.co.uk a message regarding your order and we will do our best to resolve this for you, Thanks, GOODHOOD

Posted 2 years ago

“Despatch and delivery time was awful, with little updates. Packaging and product was good.”

Helpful Report

Posted 2 years ago

Hey Ross, I have sent you an email regarding your order! Hopefully we can get this resolved for you today. Thanks, GOODHOOD

Posted 2 years ago

“Rubbish customer support No response and did not respond to emails”

Helpful Report

Posted 2 years ago

Hi Mohammed, I have privately messaged you regarding this, hopefully we can get this issue resolved for you today. Thanks, Goodhood

Posted 2 years ago

“Water bottle logo comes off almost instantly, bad quality”

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Posted 2 years ago

“oh no i need to contact you - the product arrived unsealed - and with fingerprints clearly visable on the lid i could sell it before i pend the box,, it was very well packaged , but then i noticed , wet as i started to pull it out out - its doesnt stated the purume is an oil base one - but it felt oily . i wanted to get the full set of the purfumes - now im reluctant until i no who to contact in regards to this - so ive paid over £100 for 3qauters of a bottle - normally i receiveall purmed sealed as new.. anyway i will be contacting you in regards to this -”

Helpful Report

Posted 2 years ago

“Want to return, contacted them twice and still haven't heard back.”

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Posted 2 years ago

Hey Steven, Please email help@goodhood.co.uk and I will try and get this issue sorted for you today. Thanks, Goodhood

Posted 2 years ago

“Poor packaging jacket had defects spent £850 on it not good at all”

Helpful Report

Posted 2 years ago

Hi Asilkan, Thank you for letting us know about this and we apologise that you did not have the Goodhood customer experience we strive for. Your feedback helps us do better. We have reached out to you via email and hope to hear from you so we can resolve this promptly. Thanks, Goodhood Team

Posted 2 years ago

“Goodhood appears to prioritise picking and despatching goods based on the monetary value of items, ie high value and it's straight out the door, low and it can just sit around, which is completely unacceptable, especially given that only one form of P&P is offered, which is a premium charge. How do I know this? I ordered three items as a supplementary gift for a birthday at the beginning of the week (a Monday), the total value not being that much. My partner on the other hand ordered a high-value item of clothing, and a day or two after me, both were to be dispatched to the same address. The high-value item came straight away, no problem. However, my order just languished in the Goodhood order list till I eventually received an order dispatch confirmation on Friday, that is four days after having ordered it. I sent an email to Goodhood, asking what the hell was going on? Ignored. Re-sent it a week later. Ignored again. The result, the birthday gift that was ordered at the beginning of the week, actually turned up at the end of it. No doubt, the response to this will be standard drivel along the lines of "orders take between 3-4 working days" and various nonsense. However, let me put this to you, taking an actual week to deliver a small order when charging P&P at the rates stated is completely lame. Furthermore, the clear distinction between the two orders' monetary value and the resultant differentiation in terms of dispatch is obvious.”

Helpful Report

Posted 2 years ago

Hi John, I hope you are keeping well and I am so sorry to hear of your negative experience with us. As a small independent business, every order is valuable to us no matter what the monetary value is. Due to our stock being in multiple locations across the business, sometimes certain orders can take longer to dispatch than others. We really value our customer's feedback as it helps us to do better. Your feedback will be passed on to the Warehouse and Logistics team so that we can improve in the future. Thank you, The Goodhood team

Posted 2 years ago

“I am still waiting on my parcel to arrived :( can’t comment much”

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Posted 2 years ago

“I made a big order with Goodhood almost two weeks ago, expecting it to arrive in time for my mother's 50th birthday. However it has still not been delivered. I have also not yet received a confirmation of the order being dispatched. This is obviously disappointing as I would expect the order to have at least been sorted and dispatched by now, 5 business days later.”

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Posted 2 years ago

“I have made an order on the 29th April and there is no sign of any communication from you guys. It has been nearly 2 weeks now.”

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Posted 2 years ago

“Very unhappy with customer service. I paid for next day pick up and my order was not ready for collection until over a week later. I emailed the customer service email 3 times querying the whereabouts of my item, with no response, and called the phone number listed on the website only to be told to email them! Very unhappy with this service, and would expect a full refund on the shipping I paid for.”

Helpful Report

Posted 2 years ago

“Ive never had a delivery come within the expected time and have consistently had issues with customer service. I had an email on Monday telling me my order had been dispatched and every day since then (now Thursday) I’ve been contacted letting me know it couldn’t be delivered before my time slot for postage was even over.”

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Posted 2 years ago

“Paid for next day delivery for gf birthday present before holiday on Tuesday. Didn’t arrive til Saturday. Pls refund my shipping fee. No one picked up the phone, no one replied on insta. Terrible customer service”

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Posted 3 years ago

Hi Tom, Sorry to hear about your experience shopping with Goodhood. Its not the experience we would want our customers to have. We have emailed you directly. Thanks The Goodhood Store

Posted 3 years ago

“In truth the service from GH is very, very poor you start to get a feeling that I every time you order with GH it’s some sort of ‘crazy game’ will I or won’t I get my delivery? Will my delivery be on time? Will my delivery be accurate? Will my delivery be refunded due to lack of stock? The list is endless but by now I’m sure you get the drift! This is a huge shame as I always want to support the little guy I’m an avid fan for independent concept stores and have always shopped preferably with them, but ‘ by GH own admission’ there is a agreement that the service if very poor and certainly not to the standard of which it should be! My advice is yes it maybe worth purchasing online with GH but do not expect delivery to be on point and be prepared for disappointment, this can also be said for there return policy, Receive an item can take 7 days return an item can take 7 days (don’t forget to submit for approval on line prior) refund can take 5 working days Process to get you money back can be extremely long and please don’t attempt to call the customer service team they won’t answer just send an email a prey the respond but don’t hold your breath this may also take some time All the above is true to personal experience, this isn’t a personal attack on any of the GH team just pointing out flaws which I believe should be ironed out especially when you consider todays market and the fight the independent shops have on there hands”

Helpful Report

Posted 3 years ago

Hi, We are sorry to read about your poor experience with Goodhood and certainly not what we would like to hear about our services. We have emailed you directly. Thanks The Goodhood Store

Posted 3 years ago

“Not a great customer experience, unhelpful and rude”

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Posted 3 years ago

“You've sent me the wrong shoes. I ordered the checkerboard slip on Vans.”

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Posted 3 years ago

“No order confirmation after 3 days, no response to multiple emails chasing for order confirmation and shipment details. As always disappointing.”

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Posted 3 years ago

“I placed an order in Jan, was sent the wrong size, at first they got back to me but then it took weeks to get a response, then have been totally ignored since mid march. I sent the incorrect size back and havent got the new pair so out of pocket. Really annoying and sick of chasing to no reply”

Helpful Report

Posted 3 years ago

Hi, I am sorry to hear about your experience. Please can you provide your order number that this relates to and we will look into this as a matter of urgency. Thanks Ben

Posted 3 years ago

“My online order arrived missing an item. I can’t get in touch with anyone from the shop since first emailing 2.5 weeks ago - the phone line when you call says to email for a response in 48 hours. I’ve tried Instagram DMs and comments and they have been ignored. I’d strongly recommend that no one makes an online order from the shop as if they make a mistake there appears to be no way to get it fixed or get your money back.”

Helpful Report

Posted 3 years ago

Hi, Thank you for your message and we're sorry to hear that no one had come back to you within the time frames you had mentioned above. We have got in touch with you this morning regarding your order via email. If you'd like to discuss anything further, we'd be more than happy to assist you. Thanks, Ben

Posted 3 years ago

Goodhood is rated 4.5 based on 2,316 reviews