I was surprised with how unsatisfactory goodhood's service was. I ordered shoes and some other bits. Waited for over a week. Waited another week. Emailed to ask what was wrong, and was told the shoes were never really in stock. I emailed back to say that if that was the case, please cancel my order as I had wanted the shoes and please refund my express shipping. No response for days, while I continuously emailed asking for feedback. The package then arrived anyway and I got an email apologising and asking if I wanted to refund. I explained that I didnt now want the extra hassle of having to refund after already having to chase etc. I use goodhood for convenience and if it's not convenient I wont use it. No response, and mo refund for my express delivery charge. Really wasnt impressed, I use goodhood a lot but will be using other outlets for a while from.mow on.