Goodhood Reviews

Name: Goodhood
Rating: 4.49

4.5 Rating 2,321 Reviews

87 %

of reviewers recommend Goodhood

4.5

Based on 2,321 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 (0)207 729 3600

Email:

benphillips@goodhood.co.uk

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Goodhood 1 star review on 14th June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello I have been going to goodhood for years, and on my last trip it was the first time i saw the new store layout. Personally i preferred the old layout with a larger menswear area downstairs. I bought a few items which i brought back to paris and i discovered this morning one of the security tags was left in a shirt. If you know how to get it off without bringing it back to London please could you let me know”

Helpful Report

Posted 1 year ago

“My in store purchase was fine but the member of staff said he would arrange for a pair of shoes that were in the warehouse but not in store to be sent to the store so I could pick them up. I never heard from him again.”

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Posted 1 year ago

“Postage prices for receiving and returning (£7!?) are totally out of line with their competitors - wont be shopping here any more”

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Posted 2 years ago

“Good quality products as always, but last order was a bit frustrating - I had ordered for next day delivery, but received part of my order next day and part of it the following day. This was not communicated clearly by Goodhood and led to some confusion when I opened the first parcel and could see it was not my full order. But all was ok once I figured it out and the second parcel arrived. This won't stop me ordering from Goodhood, but also was not the best customer experience.”

Helpful Report

Posted 2 years ago

“The store is beautiful, all the clothes are amazing. It’s hard to to buy everything you see. But customer service doesn’t exist. There are customers but no service. Team is not welcoming and if feels you’re bothering them asking for any information or sizes.”

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Posted 2 years ago

“I sent it back for a refund that I haven’t received yet”

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Posted 2 years ago

“Not good customer service as usual :)”

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Posted 2 years ago

“It’s fine they need to get better in having stock of a lot of products. Also everytime the start sales you can’t find stock of anything, only small sizes or extra large ones.”

Helpful Report

Posted 2 years ago

“Unfortunately it was unclear that a particular pair of shoes was not in store but actually in a warehouse far away, so I could not try them on when I arrived at the store. In the future it would be amazing if you could have information like this available to potential customers on the website itself.”

Helpful Report

Posted 2 years ago

“Goodhood have a nice website with an interesting selection of stuff. Their delivery was a bit slower than the estimate on their website's "delivery" page, and in the 3 weeks since my purchase they've somehow sent me 7 separate marketing emails, which feels kind of spammy for a mailing list I didn't make an active choice to sign up to.”

Helpful Report

Posted 2 years ago

Hi Chris, We appreciate the review, at the bottom of any email you have received from us, you can click "unsubscribe" and that will cease any further emails going forward. Kind regards, GOODHOOD

Posted 2 years ago

“14 days for a refund is a ridiculously short time. I had bought it early as a gift and when I needed to return it due to the size being wrong, and looked at the process, I was out of time . I’ve never come across such a short period to return something. It’s always 28 days minimum!”

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Posted 2 years ago

“Goodhood products great online easy but DPD delivery always lets you down.”

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Posted 2 years ago

“Lack of options for collecting from courier, after only one attempt DPD kept my parcel at local depot for 5 days without option for collecting or redelivery. Contacted Goodhood and the only solution was return my order to the shop so they can send it again to me…still waiting.”

Helpful Report

Posted 2 years ago

“My parcel was left in my porch by Dpd. They said it was delivered to me. Which was a lie because I was at work and can prove it. So my parcel Was stolen. Dpd started an investigation and basically treated me so,so badly with the way I was questioned. Making me feel like they were accusing me of lying, when its there fault for leaving it in my porch, in a high crime area. Goodhood have been brilliant and immensely respectful... but this whole experience has made my health condition worse. Its a shame that I can not choose my delivery company in the future because I would never choose Dpd after my dreadful experience with them. When it was their fault for leaving a parcel in my porch and saying I received it,, when no one was home.”

Helpful Report

Posted 2 years ago

“Didn’t have the item in stock that I had ordered and it took them over a week to tell me and refund me. Had to chase twice. Meanwhile I’d paid for next day shipping so had to ask that to be refunded. Not overly impressed.”

Helpful Report

Posted 2 years ago

Hi Fleur, I am extremely sorry for the issue you have experienced when shopping with us! We hope to make this right, please check your inbox! Thanks, GOODHOOD

Posted 2 years ago

Author didn't leave any comments.

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Posted 2 years ago

“Love the product, but it arrived with a security tag on :/”

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Posted 2 years ago

“I bought a watch from you and I have sent it back to be looked at and to be send another one, I have sent the watch back to you but I haven’t heard anything since, please can you help me out? My email is evan.howard2002@icloud.com”

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Posted 2 years ago

“I was surprised it took a week to come. I order a JL products and it came the next day.”

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Posted 3 years ago

“Sneakers are stained and have asked for an exchange but no one has replied yet.”

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Posted 3 years ago

Hi Matthew, We're sorry to hear that you received some sneakers that have an issue with them. We have contacted you directly to rectify the issue for you. Thanks The Goodhood Store

Posted 3 years ago

Goodhood is rated 4.5 based on 2,321 reviews