Goodhood Reviews

Name: Goodhood
Rating: 4.49

4.5 Rating 2,321 Reviews

87 %

of reviewers recommend Goodhood

4.5

Based on 2,321 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 (0)207 729 3600

Email:

benphillips@goodhood.co.uk

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Goodhood 1 star review on 14th June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very calm atmosphere with good music and a nice selection of tees, caps and socks.”

Helpful Report

Posted 3 years ago

“do you guys charge before raffles if so you guys should Clearly state that”

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Posted 4 years ago

“I made an order on Friday, 4 days ago and got an email about delay. They apologize and gave me a discount code. It is tough time to everyone nowadays so it doesnt matter at all for me. But today suddenly I got an email from Paypal that I will get refund. Even I havent received any emails from them about any explanations. At least if they sent me an email about refund then I would understand everything. It is so ridiculous, I dont know why my order has been canceled, and I havent heard anything from the company. - I’ve received an email about problem a day after I left review, thanks”

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Posted 4 years ago

“Great shirt I was looking for in small but voucher codes for discount never worked disappointing”

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Posted 5 years ago

“No the wtaps original package （plastic bag）”

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Posted 5 years ago

“Would of liked the item to be shipped out quicker, took 3 extra days wait to be shipped”

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Posted 5 years ago

“Packaging could be improved and more appealing.”

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Posted 5 years ago

“The shipping was very long unfortunately.”

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Posted 5 years ago

Hi Matthieu, Thanks for your feedback. We're always looking at ways to get our products to you quicker. At the moment, our courier DPD does not offer us a faster road service to France, unfortunately. Watch this space, we'll be sure to speed things up! Thanks, Goodhood

Posted 5 years ago

“Packaging should improve. Shoe box is damaged.”

Helpful Report

Posted 5 years ago

Hi Calvin, Thanks for your feedback. We're sorry to hear that your shoebox suffered damage in transit. We endeavor to ensure they're aptly protected by boxing the box but without using excessive packaging. Apologies that this hasn't done the trick this time. If you'd like to follow up, please get in touch via help@goodhood.co.uk Thanks, Goodhood

Posted 5 years ago

“Quick delivery and easy purchase everything was perfect however the hoodie didn’t come as it looked in the photo, instead of a small champion sign it had the words champion written across it,”

Helpful Report

Posted 5 years ago

Hi there, Thanks for your feedback. This sounds like you might have received the wrong item in error. Please get in touch via help@goodhood.co.uk and we'll resolve this for you. Apologies for any inconvenience caused. Thanks, Goodhood

Posted 5 years ago

“Exellent shose,but the dilivery is too slow.”

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Posted 5 years ago

“The days of paying seven pounds to return an item have surely gone? get with the tones. Poor customer service, won’t be shopping here again”

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Posted 5 years ago

Hi there, Thank you for your feedback. Good news - we do offer alternative options to the £7.00 DPD return to shop label. Please visit https://goodhoodstore.com/deliveries-and-returns for information on other ways to return your order. Thanks and kind regards, Goodhood

Posted 5 years ago

“Great while your ordering lots of emails stating dpd delivery details :: but I’m having trouble contacting goodhood to get a return number . Never answer there phone ?!?! Strange and annoying. It’s easy to send something back but when I’ve got to wait for some number that I’ve requested yesterday and the ppl are hard of hearing in the shop ..”

Helpful Report

Posted 5 years ago

Hi there, Apologies that you were not able to reach us on the phone during the busy Sale period. If you need further assistance making your return, please get in touch via help@goodhood.co.uk Thanks and kind regards, Goodhood

Posted 5 years ago

“Should had selected a better courier service provider and packaging should had be better.”

Helpful Report

Posted 5 years ago

Hi Calvin, Thanks for your feedback. We’d be keen to hear more from you on our packaging. Please drop us a email to help@goodhood.co.uk if you’ve any suggestions and we’ll go from there. Thanks and kind regards, Goodhood

Posted 5 years ago

“Would expect free delivery when spending £249”

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Posted 6 years ago

“Would also like the option to collect in store for launches as this would've been easier for me in this instance. Also would hope for free delivery with a £249 purchase.”

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Posted 6 years ago

Hi there, Thank you for your feedback. Unfortunately, at present, we don’t have sufficient space to house the required amount of orders in our Shoreditch store awaiting collection. Apologies for any inconvenience caused. Thanks and kind regards, Goodhood

Posted 6 years ago

“Returned web bought items in store, But can't use the refunded store credit in store as you have to wait for the refund to be processed at their warehouse.”

Helpful Report

Posted 6 years ago

Hi Joseph, Thank you for your feedback. Sorry for any inconvenience caused there. Currently, as you note, we’re not able to process the return of Web purchases in store. We want to make it as easy as possible to purchase and return items wherever is most convenient, so this is something we’re looking to rectify soon. We’ll be sure to let you know when this is possible! Thanks and kind regards, Goodhood

Posted 6 years ago

“Hello, I have been a customer of Goodhood for some time now (3 years+) and this has been the first time I have dealt with any difficulty with communication. I placed the order for this bag on December 20th and it has still to arrive. DPD initially delivered the parcel to the wrong location which I believe has now been rectified. The reason for bad communication on Goodhood's part is firstly I have to phone around 2/3 times to eventually get put through to someone in-store to help resolve the issue which is still on-going. I have left my name and number to be called back with any new information regarding this parcel comes through. However, when contacting DPD they tell me to contact the seller (Goodhood) I appreciate the time of year and how especially busy retailers can be but I found this whole process quite arduous and when I initially called Goodhood to make them aware of the parcel's wrong delivery I was told to 'resolve the issue myself through DPD'. From calling today I believe it is an issue with the web-store and not the in-store team.”

Helpful Report

Posted 6 years ago

Hi Lewis, Thank you for your feedback. Apologies on behalf of DPD for the issue with your delivery. I note that this has now been resolved on the phone with the Webstore; but apologies for the initial confusion regarding the best way to proceed with a delivery related issue. The Webstore team will always liaise with DPD on your behalf to ensure the safe delivery of your parcel; so should you experience any issues in the future please contact us at webstore@goodhood.co.uk stating your order number and we’ll get on this right away for you. Thanks and kind regards, Goodhood

Posted 6 years ago

“Add returns in to the delivery”

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Posted 6 years ago

“You better provide a measurement.”

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Posted 6 years ago

Goodhood is rated 4.5 based on 2,321 reviews