Goodhood Reviews

Name: Goodhood
Rating: 4.48

4.5 Rating 2,329 Reviews

86 %

of reviewers recommend Goodhood

4.5

Based on 2,329 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 (0)207 729 3600

Email:

benphillips@goodhood.co.uk

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Goodhood 1 star review on 12th October 2025

Wyatt Galbraith

Goodhood 1 star review on 14th June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Goodhood is one of the best retail stores in the U.K. they always manage to be ahead of the curve in representing new brands and styles. They have great products and a wide variety of styles while still keeping an overall ethos.”

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Posted 1 year ago

“I ordered the T shirt for a birthday present. Good delivery.”

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Posted 1 year ago

“fast and reasonably priced, thank you!”

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Posted 1 year ago

“Great store, quick delivery and alap the only place that stocks a decent amount of metalwood studio pieces!”

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Posted 1 year ago

“Top seller !”

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Posted 1 year ago

“On-time delivery ata competitive price.”

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Posted 1 year ago

“I was sent the wrong items - worth far less than what I ordered - and have had no response from the customer service team. I cannot get hold of them and it makes me worried the whole thing is a scam. Do not trust them.”

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Posted 1 year ago

“I don’t know how to write a review, cause my orders still not delivers and is been a month! Tried to reach out to your customers service and social so many times but still no response.”

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Posted 1 year ago

“Very fast delivery, good customer service team. Thank you!”

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Posted 1 year ago

“Excellent service and really good items. Very pleased with my coat”

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Posted 1 year ago

“Slow customer service. Original item i purchased never arrived, I was refunded for only part of the order. The gift card i used for the purchase was never refunded. Customer service very slow in responding, but was resolved after a week.”

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Posted 1 year ago

“I will NEVER order from Goodhood again. Such a disappointment. Nobody responds on any of their customer service platforms. My first order turned up with one part missing. I didn’t get informed or compensated. My second order was a gift, three days after purchase, I got an email telling me it was a small independent company that is struggling with the volume of orders. It missed my friends birthday. I filled out an online form, rang and left two emails to make them aware if it wasn’t delivered in 7 days that the person who’s present it was will have moved. (I’d paid for express delivery 😬) Alas nobody contacted me and ten days later I got confirmation that my parcel would be delivered to the address- missing my friends birthday by a week and she’s moved out two days before. Shocking customer service. I will not buy from this company again.”

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Posted 1 year ago

“Very good packaging and speedy delivery!! My only issue is the replies to my first enquiry as I could've picked up front he store and save some time, however I never got a reply. I understand them being a small team though. Keep up the good work💪🏼💪🏼”

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Posted 1 year ago

“Excellent service provided by the company regarding despatch of the item ordered.”

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Posted 1 year ago

“Brilliant item and service”

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Posted 1 year ago

“I got sent the wrong shoes and have emailed multiple times and still received no response. Please email me back guys!”

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Posted 1 year ago

“Ordered a week ago and no dispatch email sent, no reply to my email. Won't be ordering again this place should be avoided.”

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Posted 1 year ago

“Still have not been able to resolve my return after nearly four weeks. I wanted to try more of an independent store not again. I would now like a refund take them back i’ll buy elsewhere.”

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Posted 1 year ago

“Great Company and great stuff”

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Posted 1 year ago

“Why on earth aren't you replying to my inquiry? Because of your late work, I'm well past the time I can apply for a refund”

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Posted 1 year ago

Goodhood is rated 4.5 based on 2,329 reviews