Goodhood Reviews

Name: Goodhood
Rating: 4.49

4.5 Rating 2,322 Reviews

87 %

of reviewers recommend Goodhood

4.5

Based on 2,322 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 (0)207 729 3600

Email:

benphillips@goodhood.co.uk

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Goodhood 1 star review on 14th June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous // 01/01/2019

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“I don’t know how to write a review, cause my orders still not delivers and is been a month! Tried to reach out to your customers service and social so many times but still no response.”

Helpful Report

Posted 9 months ago

“Very fast delivery, good customer service team. Thank you!”

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Posted 9 months ago

“Excellent service and really good items. Very pleased with my coat”

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Posted 9 months ago

“Slow customer service. Original item i purchased never arrived, I was refunded for only part of the order. The gift card i used for the purchase was never refunded. Customer service very slow in responding, but was resolved after a week.”

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Posted 9 months ago

“I will NEVER order from Goodhood again. Such a disappointment. Nobody responds on any of their customer service platforms. My first order turned up with one part missing. I didn’t get informed or compensated. My second order was a gift, three days after purchase, I got an email telling me it was a small independent company that is struggling with the volume of orders. It missed my friends birthday. I filled out an online form, rang and left two emails to make them aware if it wasn’t delivered in 7 days that the person who’s present it was will have moved. (I’d paid for express delivery 😬) Alas nobody contacted me and ten days later I got confirmation that my parcel would be delivered to the address- missing my friends birthday by a week and she’s moved out two days before. Shocking customer service. I will not buy from this company again.”

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Posted 9 months ago

“Very good packaging and speedy delivery!! My only issue is the replies to my first enquiry as I could've picked up front he store and save some time, however I never got a reply. I understand them being a small team though. Keep up the good work💪🏼💪🏼”

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Posted 9 months ago

“Excellent service provided by the company regarding despatch of the item ordered.”

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Posted 9 months ago

“Brilliant item and service”

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Posted 9 months ago

“I got sent the wrong shoes and have emailed multiple times and still received no response. Please email me back guys!”

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Posted 9 months ago

“Ordered a week ago and no dispatch email sent, no reply to my email. Won't be ordering again this place should be avoided.”

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Posted 9 months ago

“Still have not been able to resolve my return after nearly four weeks. I wanted to try more of an independent store not again. I would now like a refund take them back i’ll buy elsewhere.”

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Posted 9 months ago

“Great Company and great stuff”

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Posted 9 months ago

“Why on earth aren't you replying to my inquiry? Because of your late work, I'm well past the time I can apply for a refund”

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Posted 9 months ago

“I've given one star because of the total lack of customer service. I returned some clothes over 3 weeks ago and still have not got a refund. I've written 4 emails to follow up and no one has replied. The phone number has a message saying the phones are unmanned. It's basically impossible to contact this customer at all. If there's a chance you might need to return something to this store then I'd avoid using at all costs.”

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Posted 9 months ago

“Helpful and friendly service!”

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Posted 9 months ago

“Great product, great packaging with lots of care and attention and delivered before expected. Thank you!!”

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Posted 9 months ago

“Yes I wish everyone the best”

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Posted 9 months ago

“I’ve ordered from a lot of interior brands and online especially and found myself disappointed. The Hay rug wasn’t even wrapped in anything; it was just stuffed into a plastic shipping bag. They normally arrive in a protective sleeve at the minimum and this lack of standard doesn’t really justify the high shipping costs.”

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Posted 9 months ago

“As always great service great products”

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Posted 9 months ago

“I've been buying from Goodhood for years. Great products and service!”

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Posted 9 months ago

Goodhood is rated 4.5 based on 2,322 reviews