Goodhood Reviews

Name: Goodhood
Rating: 4.49

4.5 Rating 2,322 Reviews

87 %

of reviewers recommend Goodhood

4.5

Based on 2,322 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 (0)207 729 3600

Email:

benphillips@goodhood.co.uk

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Goodhood 1 star review on 14th June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous // 01/01/2019

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“I purchased an item more than a month ago which I attempted to get tracking information for. It was a simple if necessary request. Sent various emails, obviously due to no phone number. Again, no response which prompted me to purchase the item elsewhere. No response to attempts to cancel the item subsequently or of a refund. I was then sent DHL tracking detail with no updates, then a DPD message informing me of delivery more than a month after purchase with no communication from goodhood. Regardless of whether you are a small organisation, the bare minimum would be to respond to multiple emails requesting an update of an order over 100 pounds. It felt I was at the total mercy of whether I get a response or my item at all, resulting in me having to attempt to cancel the order through my bank. Multiple issues for me, with no apology. Again, also no response to any of the emails. I can hands down say I won’t be purchasing anything form GH ever again.”

Helpful Report

Posted 9 months ago

“The best concept store.”

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Posted 10 months ago

“douane ! alors qu'ils disent que non”

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Posted 10 months ago

“🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥”

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Posted 10 months ago

“Really good company. They sell stuff at fair prices and very fair shipping cost and always ship immediately! 5 stars!!”

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Posted 10 months ago

“All good except the rewards systems is broken. May as well can it”

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Posted 10 months ago

“Always good, delivery, quality, site experience 👌🏼”

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Posted 10 months ago

“In real life, this is the best clothing store i’ve been to. Very helpful, patient and nice crew. Online, the service could be a little bit improved. I’ve asked a question via email regarding the stock of a product on Sale but there was no reply from the helpdesk. I just bought the product because of fear of selling out.”

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Posted 10 months ago

“Great service. Can’t fault it. Staff are always lovely. Not keen on the new shop though. It doesn’t flow like Curtain road which was better on two floors.”

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Posted 10 months ago

“Excellent store!”

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Posted 10 months ago

“Always awesome”

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Posted 10 months ago

“Hi! I have returned my online order in store on 10th September. It is not processed yet. Emailed twice to the customer service, no reply. Is there any way I can get the reply guys? Thank you”

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Posted 10 months ago

“Best clothing shop in London, by far”

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Posted 10 months ago

“Great product selection and smooth transation”

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Posted 10 months ago

“Everything was good. My articles (fragile ones) were well packed which is really appreciated.”

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Posted 10 months ago

“no communication. long dispatch time.”

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Posted 10 months ago

“Great experience ordering from Goodhood. Love my new pants! Delivery perfectly on time :) Another happy customer!”

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Posted 10 months ago

“Super easy to order online and really fast delivery! Great service!”

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Posted 10 months ago

“Absolutely great just want I wanted and very underrated company”

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Posted 10 months ago

“You must know that if you buy on this website, the « all taxes and fees included » is an absolute lie. I just bought a pair of sneakers for around 220€, and customs made me pay another 115€!!! I am used to ordering in the UK, and usually the taxes are included, no surprises upon delivery. I had no choice but to pay, as they DO NOT REPLY to your e-mails.”

Helpful Report

Posted 10 months ago

Goodhood is rated 4.5 based on 2,322 reviews