Goodhood Reviews

Name: Goodhood
Rating: 4.48

4.5 Rating 2,326 Reviews

86 %

of reviewers recommend Goodhood

4.5

Based on 2,326 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 (0)207 729 3600

Email:

benphillips@goodhood.co.uk

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Goodhood 1 star review on 12th October 2025

Wyatt Galbraith

Goodhood 1 star review on 14th June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yes I wish everyone the best”

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Posted 1 year ago

“I’ve ordered from a lot of interior brands and online especially and found myself disappointed. The Hay rug wasn’t even wrapped in anything; it was just stuffed into a plastic shipping bag. They normally arrive in a protective sleeve at the minimum and this lack of standard doesn’t really justify the high shipping costs.”

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Posted 1 year ago

“As always great service great products”

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Posted 1 year ago

“I've been buying from Goodhood for years. Great products and service!”

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Posted 1 year ago

“I purchased an item more than a month ago which I attempted to get tracking information for. It was a simple if necessary request. Sent various emails, obviously due to no phone number. Again, no response which prompted me to purchase the item elsewhere. No response to attempts to cancel the item subsequently or of a refund. I was then sent DHL tracking detail with no updates, then a DPD message informing me of delivery more than a month after purchase with no communication from goodhood. Regardless of whether you are a small organisation, the bare minimum would be to respond to multiple emails requesting an update of an order over 100 pounds. It felt I was at the total mercy of whether I get a response or my item at all, resulting in me having to attempt to cancel the order through my bank. Multiple issues for me, with no apology. Again, also no response to any of the emails. I can hands down say I won’t be purchasing anything form GH ever again.”

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Posted 1 year ago

“The best concept store.”

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Posted 1 year ago

“douane ! alors qu'ils disent que non”

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Posted 1 year ago

“🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥”

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Posted 1 year ago

“Really good company. They sell stuff at fair prices and very fair shipping cost and always ship immediately! 5 stars!!”

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Posted 1 year ago

“All good except the rewards systems is broken. May as well can it”

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Posted 1 year ago

“Always good, delivery, quality, site experience 👌🏼”

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Posted 1 year ago

“In real life, this is the best clothing store i’ve been to. Very helpful, patient and nice crew. Online, the service could be a little bit improved. I’ve asked a question via email regarding the stock of a product on Sale but there was no reply from the helpdesk. I just bought the product because of fear of selling out.”

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Posted 1 year ago

“Great service. Can’t fault it. Staff are always lovely. Not keen on the new shop though. It doesn’t flow like Curtain road which was better on two floors.”

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Posted 1 year ago

“Excellent store!”

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Posted 1 year ago

“Always awesome”

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Posted 1 year ago

“Hi! I have returned my online order in store on 10th September. It is not processed yet. Emailed twice to the customer service, no reply. Is there any way I can get the reply guys? Thank you”

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Posted 1 year ago

“Best clothing shop in London, by far”

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Posted 1 year ago

“Great product selection and smooth transation”

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Posted 1 year ago

“Everything was good. My articles (fragile ones) were well packed which is really appreciated.”

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Posted 1 year ago

“no communication. long dispatch time.”

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Posted 1 year ago

Goodhood is rated 4.5 based on 2,326 reviews