Goodhood Reviews

Name: Goodhood
Rating: 4.49

4.5 Rating 2,322 Reviews

87 %

of reviewers recommend Goodhood

4.5

Based on 2,322 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 (0)207 729 3600

Email:

benphillips@goodhood.co.uk

Write Your review

Tell us how Goodhood made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Goodhood 1 star review on 14th June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always a seamless service with Goodhood, one of my favourite stores”

Helpful Report

Posted 8 months ago

“I ordered three of the same item as gifts. One of them came without tags and had very clearly been opened. I sent four emails to Goodhood requesting assistance and did not receive a reply. I even tried sending from multiple email addresses just in case my messages were going to a spam folder. After reading several other reviews, it is apparent that this company has a practice of ignoring customer service emails. I previously had a very good experience with a purchase from Goodhood, so I'm particularly disappointed. If you are considering purchasing from this company, operate under the assumption that your purchase is a final sale because it doesn't seem you will get any help if you want to make a return or there is a problem with your item.”

Helpful Report

Posted 8 months ago

“Great service, great price quick delivery perfect many thanks👍”

Helpful Report

Posted 8 months ago

“Great products with super fast delivery! Will be back 😊”

Helpful Report

Posted 8 months ago

“Ordered a few items 2 weeks ago from goodhood, and just like the reviews on trupsilot they havent shipped nor responding to any messages. avoid at all costs. No phoneline, no replies to any emails, absolute joke.”

Helpful Report

Posted 8 months ago

“Shopped in person in August, then ordered the same shirt in another color and it shipped so fast! Great service.”

Helpful Report

Posted 8 months ago

“Super cool products and delivered really fast!”

Helpful Report

Posted 8 months ago

“I’ve been to this store countless times, and I have to say, the new location is my favorite so far. It’s definitely one of the best stores in the UK for me. You don’t find many places with just the right vibe and the freedom to browse without pressure. As someone who loves streetwear, unisex pieces, and cuts that fit my small frame without overwhelming me—and let’s not forget, I’m a total sneaker addict—this place hits the mark. Even after moving out of London, I still shop online here. If you’re in London, definitely make a stop here.”

Helpful Report

Posted 8 months ago

“Yes service was good prompt delivery of slippers , but unfortunately they had to be sent back as were too small . Still awaiting money to be transferred .”

Helpful Report

Posted 8 months ago

“Ordered two weeks ago and the item has not yet dispatched. They haven't been responding to my emails, nor have they refunded me for an order returned previously. I cannot recommend this business.”

Helpful Report

Posted 8 months ago

“Ordered some hats on a Thursday lunch time, and was super happy with the product which I couldnt find anywhere else in the UK and was very impressed that I got the hats around the same time the next day on Friday.”

Helpful Report

Posted 8 months ago

“Bought two items from Goodhood’s sale at the weekend and had tracking information on Monday. The items were delivered next day and well packaged”

Helpful Report

Posted 8 months ago

“Great products and quick shipping!”

Helpful Report

Posted 8 months ago

“Goodhood is one of the best retail stores in the U.K. they always manage to be ahead of the curve in representing new brands and styles. They have great products and a wide variety of styles while still keeping an overall ethos.”

Helpful Report

Posted 8 months ago

“I ordered the T shirt for a birthday present. Good delivery.”

Helpful Report

Posted 8 months ago

“fast and reasonably priced, thank you!”

Helpful Report

Posted 9 months ago

“Great store, quick delivery and alap the only place that stocks a decent amount of metalwood studio pieces!”

Helpful Report

Posted 9 months ago

“Top seller !”

Helpful Report

Posted 9 months ago

“On-time delivery ata competitive price.”

Helpful Report

Posted 9 months ago

“I was sent the wrong items - worth far less than what I ordered - and have had no response from the customer service team. I cannot get hold of them and it makes me worried the whole thing is a scam. Do not trust them.”

Helpful Report

Posted 9 months ago

Goodhood is rated 4.5 based on 2,322 reviews