I ordered two very small value items (total £8). You sent one of them the wrong colour. When I complained I was told it was my responsibility to return the wrong one (by tracked service to boot). By the time I've paid for this it suddenly doesn't seem so cheap. Am I going to be expected to pay for the postage of the replacement item (which may or may may not be right?) Surely any reasonable company, on learning it had made a basic mistake of this type, would simply send out a replacement gratis?
7 years ago
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