Purchased two pillows from the shop, they would only offer an exchange or credit note (if returned within 7 days) but no refund. At no point was this explained to me when I purchased. I was told it was not their responsibility to explain this and there is a tiny sign in the shop which details the return policy.
I would suggest communicating this stringent return properly to your customers. I love supporting independent retailers but as it is possible to purchase all the Goodhood products at other retailers I will be certainly shopping elsewhere.
6 years ago
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