If I could give zero stars, I would. I thought I'd try them rather than the other famous candle company. Order was placed early December. Credit card was charged shortly thereafter (no one charges a credit card until the item ships). Received no information regarding updated processing. Emailed the company - the one positive thing about them, they were attentive when I emailed them. Said they were busy due to the season, but could offer no additional information regarding the receipt of my order. I ended up canceling my order and they were pretty prompt in giving me a refund. I'll never order from them again. It's a shame because some of their candles looked pretty cute.