“I love these candles but shipping takes soooooooo long. Even when you pay for express shipping, it still takes over a week to receive. Don't bother with the express shipping. It doesn't get to you any faster! But they love to take your money for it!”
“I bought 7 wax melts. I can’t smell any of them. I stick my nose into the wax. Still zero scent. Very disappointed. I had tried their jar candles years ago, and they didn’t have much of a scent either, but their ads and positive reviews sucked me in. Who is leaving these positive reviews? They literally have zero scent!”
“Love the candles! However when you place your order why does it take so long for them to be shipped? Should not take this long and it seems that is the majority of complaints.”
“I just received my order today and I’m so excited. The Georgia Peach smells so good. Glad I ordered 2. The pink bellini is awesome. Will be ordering more and trying different scents. Thank you Goose Creek for the prompt shipping.”
“First Off, I will say they have the best scented 3 wick candles.
But they tend to crack and break, which can be very dangerous, If you're not in the room when it so often happens. The second grievance is, there is so much candle wax left at the bottom when there done. That is such a waste of our money, the consumers. Their customer service is
sometimes okay with replacements of the cracked candles.
But since you have to email their customer service instead of calling, and talking to an agent, It can get very frustrating. Anyway , I hope this helps someone who's thinking about purchasing goose creek candles.”
“I ordered two candles from them. Different flavors. One was supposed to be a vanilla and one was supposed to be apricot and they both smelled exactly the same. When I contacted them they pretty much said you can spend your own money to return it. You won't get back the money you spent for shipping it to you and then they came back with.:We'll give you a $5 credit to order more. The worst customer service don't buy from them!”
“I always buy Bath and Body Works White Barn candles. I bought these hoping to replace them. But so far, they turn black and the smell doesn't last. I guess I'll be going back to Bath and Body Works.”
“Worst customer service in history - I wish I could give them zero stars. Their 1.9 rating is no surprise. I received damaged candles and they wanted me to deal with it instead of just replacing the entire order or at best sending me another box to put the ones I wanted replaced in to return. They said they don't accept broken items, but they didn't have an issue with me having to deal with it. I should have sent them back anyway. I threw the entire box in the trash. Total waste of my money and time. I even filed a complaint with the BBB. After they gave me a credit for the broken candles, they ignore my two follow-up request including asking for anther box. I will NEVER EVER buy from them again, and if I were you, I wouldn't either...LOL”
“Worst customer service in history - I wish I could give them zero stars. Their 1.9 rating is no surprise. I received damaged candles and they wanted me to deal with it instead of just replacing the entire order or at best sending me another box to put the ones I wanted replaced in to return. They said they don't accept broken items, but they didn't have an issue with me having to deal with it. I should have sent them back anyway. I threw the entire box in the trash. Total waste of my money and time. I even filed a complaint with the BBB. After they gave me a credit for the broken candles, they ignore my two follow-up request including asking for anther box. I will NEVER EVER buy from them again, and if I were you, I wouldn't either...LOL”
“If I could give zero stars, I would.
I placed a rather large order and never received. It was labeled as “pending delivery” with the mail carrier, so I was not able to claim it as lost. It was marked as “shipped,” “pending delivery,” etc, multiple times. As someone who ships items often, none of the labels given to the shipping process matched the package actually leaving Goose Creek’s possession, making it where I could not file a claim with the carrier.
After MULTIPLE emails made to the company, I was offered a gift card worth 50% of my original order cost. I fully understand a circumstance involving offering “store credit” - but if you cannot even offer 100% back when I never received the package, that is all I need to know about you as a company.
Called my money a total loss & will NEVER shop this company again.”
“I made a good size order 10 days ago, still no candles, I checked tracking it only says there’s no info on the package, it’s just delayed. I emailed the company NO response at all!!!! It’s a real shame they conduct their business this way! I WOULD have been a very loyal customer, but not now! They should have at least responded to me! Shame!”
“New signature candles (perfume fragrances like Cloud. My order was $166. I was over the moon that they made perfume candles. They are all terrible. A few smell like chemicals and two that I was hoping to love have such a light fragrance to them, far less of a throw than their normal candles have. Folks take my advice and just DONT. I hate myself for not waiting on the reviews first!!!!!”
“I bought 10 3-wick candles and they all arrived intact. They looked and smelled great until you lit them. The wicks will not hold the flame causing the wax to melt unevenly. They bring a lot of soot and halfway, smelled like burn. I got them on sale and that must be the reason why they were defective.”
“I love these candles!!! They smell beautiful and the scent travels throughout my home. I used to buy Yankee Candles, but they do not compare to Goose Creek in my opinion.”
“I purchased 3 wax melts. It smelled great the first day but after that first day it does not smell anymore. I bought some soy wax melts from Amazon before this purchase because I am looking for the best product and that one at least lasted a week.”
