“I ordered candles on November 30 and still haven't received them. Every time I email about my order, I get the same generic spill about processing times but I paid for express shipping. Never again”
“I ordered over a week ago & they still haven’t shipped my order. I’m told another 3-5 days & they refuse to cancel & refund my money. I filed a complaint with the BBB! They just lost my business!”
“Customer Service sucks! They do not return emails according to there guidelines. They do not offer a gift message. I have spent 102 minutes writing and calling and all I hear is ,"I am sorry, but cannot help you". Stay clear of this company. You can buy there product at Wal-Mart CHEAPER. I will NEVER buy anything from this company in the future.”
“I used your candles quite a lot before somebody decided to change the recipe and you get the candle and it had no sense when I saw you advertising again I thought oh good they changed the formula and hopefully I'm going to purchase a few and hoping that they were exactly like they used to be well here's the thing they are not! very disappointed”
“Ordered first time, received candles but it took forever. Ordered again and my order was sent to an old address. I contacted them at least 5 times. No one will process my refund. They stopped answering me. So now next step is BBB and the attorney general I won't quit until I get my refund. Candles are not that great!!!!!! Don't buy!!!!”
“These candles are amazing!! It fills my whole house with its smell, and they’re way cheaper than bath and body. I’ll forever buy my candles from here.”
“Their candles smell good, but customer service needs to improve. I contacted them because I had an item missing from my order and wanted them to send it to me. They send me a gift card instead of the order, so now I have to pay shipping again to get the item I wanted. Back to Bath & Body Works I go!!!!!!”
“Customer service is absolutely awful now! I genuinely like their candles, but placed an order for $114 and when I used apple pay it used an old address. I sent an email minutes after placing my order when I saw it and an automated response sent me a $10 invoice to change address’s. Clearly it hadn’t been packaged or shipped that quickly. I sent multiple emails with no responses, then got one the next day following up asking for the $10.”
“I placed my second order over this past weekend. Two Christmas 3 wick candles. They arrived today. Less than a week. They were well packed, and as pleasing as my first order early in the year. Great scents, of balsam, fir, and just Christmas. Will definitely order again.”
“Beware / Misleading
Great Customer Service has now become a faded memory after COVID. It seems that companies and AI have begun to dehumanize “valued customers“ by not thinking of themselves as the customer nor thinking outside the box to fix Internal issues beyond the customers control.
My nightmare began in November after making a couple of purchases from my local Wal-Mart. Curious to see if Goose Creek Candles offered a larger selection, I went on line, and to my surprise there were several fragrances to choose from along with candle melts. On this particular day, they were offering a promotion. Unfamiliar with the choices offered, I decided to take a chance for the holidays. Upon checking out, I noticed they offered the buy now pay later option, which made it easier to go back and get more. Unfortunately, after being approved, their shopping cart platform had a glitch and changed my selection to use my debit card instead.
This was going to cause a problem. So I immediately called the number offered, emailed support, only to be told that they couldn't help me. I requested the order to be canceled so I could choose the payment method chosen. No one was willing to help. They kept giving a standard scripted answer. I truly feel if someone was on point with reading my cry for help on the 1st business day, they could have stopped the order. And allow me to place it again using my preferred options.
It's a shame that the bottom line is all about money and not helping the customer with an internal issue. Yet, strongly cautioned me not to refuse delivery as this would cause me more issues, the customer. When I advised them that I would be sending everything back, they offered an olive branch to waive the return shipping cost. WOW!! Never mind about the issues with my checking account. SMH”
“I can't get on the web site to order tried for 3 days keeps shutting down it is not on my internet when I told them I couldn't get on their website they wanted to pay them to order for me how ridiculous”
“I love a particular smell from goose Creek and ordered what I thought was candles, and unfortunately made the mistake of ordering some room sprays instead of small candles. I had intended as giving for gifts because everyone who walks in my house, loves the smell of my home and it is the candle that I burn from goose Creek. I notified them of the mistake that I made and was hoping they would return the room sprays at my expense and replace with the candles that I thought I ordered. It’s unfortunate. The customer service is not great. It took a week and three emails back and forth for them to give me a five dollar credit. I would have definitely been a great customer because I give a lot of gifts and candles are always in the gift bag. I purchased three room sprays that were Christmas scented and candles also. Absolutely do not like their fragrance, but did not mention that to the customer service person.”
“Just want to say these candles are great . You take the lid off you don’t even have to light it . They smell so good and pretty jars . I shop all the time at a well known place . Not anymore goose creek will my go too. We’ll be buying plenty for the holidays . Can’t wait for friends and family to enjoy them .”
“Smell is fine. Lemon. But it has a sharp burning plastic smell... others say it's the melting label or coating on glass. Backvto Yankee and bath/body. Also leave black soot trail up wall.... hmmm... soy candle??”
