“I made a large order for Christmas on 12/13 promising a 2-3 day order ship out. After noticing the order had not shipped out by day 4 I tried to get in touch with the company. The phone number listed is just a voicemail telling you to reach out via email. After reaching out via email to get information on the order, I was continuously given a scripted” We are working hard to get your order out”. I have not received any information about my order after leaving multiple messages (9) total by 12/24. It is now 12/30 and I still have no information regarding my order. The company will not get in touch with you nor give you any information about your order. It has been 20 days and I had to go out and purchase alternate Christmas gifts, which in return has cost me money. There is zero communication or customer service with this company. I am extremely disappointed and will not be shopping with them again.”
“this company is an absolute nightmare to deal with do not order from them. Their candles are horrendous. They are nothing like Bath and body Works. They have no smell and the glass is very thin and flimsy half of my order was broken! Also they have plastic wrapping for the name tag on the candle, which is going to melt when you turn the candle on very dangerous! Also, I put in my order on December 6. I did not receive my order until December 28! Well after the holidays and I ordered Christmas scents so what’s the point of ordering that when Christmas is over!? Also, these were Christmas gifts I had to go out and buy everybody different Christmas gifts because these were not Here. again! I am warning you do not order from this company. They refused to cancel my order even when I contacted them on December 15, they still had not even processed the order yet and they refused saying it was already processed lying and then I didn’t receive a tracking number until several days later I told them I would be on vacation December 19 until December 29 and that I did not want the boxes sitting out in front of my house where somebody could steal them. They didn’t care I’ve had to open up a case with PayPal because I can’t get customer service to help me stay away from this company”
“OMGGGGGGG……. THIS IS INSANE TOTALLY UNACCEPTABLE!!!!! I PLACED A ORDER ON DECEMBER 13TH 2024 AND ITS NOW DECEMBER 29TH 2024 AND STILL NO CANDLES ;( I HAVENT RECEIVED ANYTHING FROM GOOSE CREEK REGARDING MY ORDER OTHER THAN THE EMAIL CONFIRMING MY ORDER WAS PLACED AND THEY WILL NOTIFY ME ONCE THE ORDER IS SHIPPED OUT. I TRIED EMAILING THIS COMPANY 3 DIFFERENT TIMES ALSO ON THE WEBSITE THEY CLAIM TO HAVE A PHONE NUMBER WITH A TEXTING OPTION TO CONTACT CUSTOMER SERVICE BUT ITS BEEN 7 DAYS AND I GUESS IM STILL WAITING ON A TEXT BACK!!! I’VE BEEN PATIENT LONG ENOUGH EVEN TOOK INTO CONSIDERATION THAT IT WAS THE HOLIDAY AND THAT GOOSE CREEK BEING A SMALL FAMILY OWNED BUSINESS HAVE FAMILY ALSO PLUS KNOWING HOW BUSY BUSINESS HAS BEEN. WHATS MOST UPSETTING TO ME IS THE LACK OF COMMUNICATION ON THERE END. I’M A LOYAL BUYER OF GOOSE CREEK THATS ALL I BUY FROM WALMART BUT AFTER A FEW FAMILY MEMBERS TOLD ME THERE WAS A BETTER SELECTION ON THE WEBSITE I FIGURED I WOULD START SHOPPING THERE BUT NOW I DONT KNOW IF I WILL EVER DO THIS AGAIN BECAUSE OF THE LONG SHIPPING… MY HUSBAND WANTS ME TO CANCEL OUR ORDER WITH OUR BANK BECAUSE HE IS STARTING TO THINK THIS SITE IS FRAUDULENT AND SHOP WITH BATH AND BODY WORKS!! GOOSE CREEK IF AND WHEN YOU SEE THIS PLEASE PLEASE PLEASE SHIP OUR HUGE ORDER OUT. THANK YOU”
“4 weeks to receive an order is unacceptable. Do NOT advertise Christmas candles in December again. Get a brain Goose Creek! It happens every year. Sell your Christmas candles in October & November. Then stop.
Don't give customers a sad sack of excuses such as, our candles went viral. They did last year too or at least that's what you said. If that's the case, you could have planned ahead, but you didn't.
You also mention hardworking people in rural areas. What a lame excuse for such incredibly poor customer service.
I wish I could find more places to complain to raise awareness of their horrible business practices. It will continue because people aren't aware of it.”
“I placed an order on 12/14 and today is 12/29. I still haven't received my order. I received one email with them saying there is a delay because of the holidays.
If a business can't handle this many orders, they need to hire more people or block their website from taking in more orders. I won't buy from them again.”
“I am very disappointed with goose creek, and my opinion is based on my three orders. The first order was a large order in my opinion, I order about 8-10 candles and after lighting and using them I was beyond impressed. I own a 2100 square foot home, and I could light one candle and place it in the foyer and I could smell it throughout my entire home.
So I decided to do a second order and this time I tried the holiday candles. This order was a big disappointment to me. I ordered about 6-8 candles and I could only smell them if I was standing within 2-3 feet of the candles. I had to light two at a time and still they weren’t as affective as the first order.
I decided though to do a third order hoping the second order was a fluke. So I decided to go back to the original scents I purchased on the first order. So one of my disappointments came from how long It took for this order to arrive. It took about three weeks were as the first two orders took about 7-10 days.
I’ve already used three candles from the third order and they are much like the second order with very little scent ommiting from them. I’ve spent so much money with them that I am very disappointed about my entire experience.
The couple of good things I’m happy about was how amazing the entire first order was. Also the first order had some broken candles and once I let them know they replaced them immediately.
Before goose creek I was purchasing candles from “Seventh Avenue Apothecary” but their candle are two to three times more than goose creek, so when I got the first order from goose creek I was sold. But I’m going back to Seventh Avenue, I’ve never purchase a candle from them that was ommiting strong scents.
This is all my opinion and you’ll have to make your own decision…..”
“I placed an order in 12/08 also and finally received it today. I sent an email to them on 12/20 for an update on my order and they responded back saying shipping was delayed but my order had not even been shipped. I then received a shipping confirmation on 12/23 saying my order had shipped but when I tracked it, it still hadn’t shipped the label was created. Almost a whole month to receive my order is insane. It was my first and last time ever ordering from them I’ll stick to Bath and Body Works, it usually receive my order in not more than three days.”
“Still waiting on a order from Dec. 13. Contacted them and received a generic email that apparently everyone one is getting when asked were their order was. Very sad they do not have better customer service support. If you ran a business you should be able to talk with a real person.I will be very hesitant to order from them again. If you can't handle the over flow of customer at Christmas, then 1. hire more people or 2. Tell people you can't handle an overwhelming amount of ordering and won't be able to process their orders.”
“I ordered candles on December 7th to get in time for Christmas since shipping says 3-5 business days. Still have not received them. Never again will I do business with this company.”
“Ordered 14 candles on Dec. 13! Still waiting. Had Christmas gifts in there. Last time I order. Hope they make it in time for Christmas 2025! Don’t waste your time ordering from this company. I’d give a 0.”
“Very long shipping and customer service does not help. Ordered candles that were shown to be delivered before Christmas and still have not arrived. Good luck trying to find a number on their site to call.”
“Not a happy customer ordered candels end of Nov early December order never arrived on time for Xmas I will not order again. Customer service gives you the rum around no way to contact actual person . Had to go through bbb to get a response..”
“They were horrible. Bad business. They had ten BUSINESS days to put 5 in stock candles in a box and ship them before Christmas. There is no excuse. While staff did send a lot of emojis in their emails, that did not get me my families gifts in time. They also claimed “ orders placed after December 9th are not guaranteed to arrive in time for Christmas.” That was either a lie or hidden on the website because I did not see that. Had I seen it I wouldn’t have ordered.”
“I placed and order on December 5th which contained 14 Christmas presents. I sent multiple emails to customer service as they do not have an option to speak directly to a representative. After not having a response I had to go out and purchase additional gifts to fulfil my intended gifts. On Christmas Eve I wrote in for the 4th time and FINALLY received a response letting me know that is not how they operate. In return they gave me a $5 voucher to use in just a couple of days, let Brooklyn from their team know that was so gracious of them, what a DAMN JOKE!!!!”
“I placed an order for Christmas gifts the first week of December. Goose Creek promised 3-5 day shipping and orders "in time for Christmas" On December 24 and December 26 when it was too late to receive in time I requested to cancel my order because it still has not shipped. They responded telling me that I did not cancel within the return window of 2 hours so a cancellation and refund was not possible because their customer service team has no way to communicate to their shipping department! They also informed me that after my order eventually ships that I can return it AT MY EXPENSE via UPS. I already had to replace the gifts that they never shipped now I have to pay to send back an order that they promised to ship before Christmas.”
“I ordered for the first time December 11th and over $100 worth. They said, 3 to 5 business days I would get my order. It's the 27th and still nothing or even an email. I am sure I will not order ever again.”
“I needed my candles before Christmas and requested my order be cancelled. No one contacted me back, and now shows to be shipped. Such poor customer setvice, must be desperate for sales. Never buy from again”
