I've been ordering large quantities of candles for over 2 yrs now and never had a complaint until last fall. I found the candle quality to be grossly inconsistent. Additionally, I purchased Pillsbury Candles in mass and the quality and burn time was unacceptable to say the least. Betty Crocker a bit better but certainly not up to GC standards. I emailed a complaint and got a lame apology and a $certificate lol...albeit my orders average well over $200 several times a yr. I replied that it was an insult, the reply "here's a $10 certificate "...additionally GC refuses to take any responsibility for Pillsbury or Crocker candles although legally they are the representative of them..the last insult "you should buy one candle at a time" lol really! I will not longer buy from them unless they make this right. Sad