“Horrible customer service. Takes weeks to ship items out and they deceivingly do not warn you that you won't receive your products in time for holidays, but also don't give you your money back either. Will never order from them again, no matter how much I like their products... I hate the company and the customer service.”
“I bought my first candle from Amazon and loved the scent. Bought from their site cause it was so much cheaper. But that was a mistake. I should have read more on the reviews!!!
It's been 13 days and they still haven't shipped it. Worse customer service I've ever seen!!!
I'm never ordering from their website again. I know other stores that sell them and are much, much, much better with the shipping. I'll propably pay more, but as long as I receive what I ordered in a timely manner, I'll stick with it. Never the site again!!!”
“Placed an order on November 30th and it is now December 14th. Just got notice that my order is ready to be shipped. What!? Why does it take more than two weeks to ship? These were to be gifts for my hairdresser, etc. but I had to go buy other things as these were not to me in time. And I don’t even know if the candles are good or not yet.”
“Play some order on November 30 it’s not December 14 and has not even shipped. It happens all the time with them, these candles will not arrive for Christmas, or the shipping for two Christmases from now. When you reach out to them, they give you some sappy story every time from their family owned business to they can’t handle all of their orders. And you can’t cancel your order. They will not arrive by the holidays and now I have Christmas theme candles past Christmas.”
“I find it hard to believe it took 8 days to process an order of 4 items. And another 3 days for it to be shipped and another 4 days before an "estimated delivery" date. Poor customer service. Have ordered before, and it takes TOO long. Will buy candles from local store. They don't need my business.”
“Just placed my first order with them so cannot comment on the candles but wanted to drop a line to say that I was charged an expedited shipping fee on top of the regular shipping fee with no way to remove it. Have contacted the online help resources but have yet to hear back, will have to update. Also after filling out the first customer support form that was included with their “thanks for your purchase” text I received another text saying that website is no longer monitored which directed me to another customer form to fill out. Not sure who is running the show with them but pretty dang frustrating!! The expedited shipping fee was only $2.95 but still irritating to know that they are squeezing every last cent out of customers when probably not necessary and definitely not asked for!”
“Ordered 9 candles, plus plug in and the plug in unit. ALL 9 CANDLES WERE THE WRONG SCENTS AND NEVER RECEIVED PLUG IN NOR THE UNIT. IMPOSSIBLE TO REACH ANYONE TO RECTIFY THIS MATTER. I GUESS I JUST ATE 95 BUCKS!”
“I've been having a hard time getting candles to burn all the way down I've had candles that have stop lighting 2 inches from bottom. Some with no scent. At all I'm going to buy candles else where.”
“Entire candle smells smokey about halfway through. To the point all guy smell is smoke rather than fragrance. And no, candles never burn for more than 4hrs in my home.”
“I ordered multiple times and No issues however the last order they didn’t give me my total order ( missing 2 tart packages ) contacted customer service which was awful having to send photos of what I received even sent them my invoice and contacted them the same day I received package.”
“Purchased two of the Goose Creek three wick candles.
When talking them out of the package there was no scent from either of them.
Burned the first for an hour, no scent at all.
Burned second for an hour, no scent at all.
I would recommend that you DO NOT PURCHASE Goose Creek candles.
Waste of money.
Return process too tedious.
ZERO STARS.”
“I bought several candles and 2 plugins. I have one plug in that's in the living room right across from where I sit in the living room and I can not smell anything, same with the bedroom. I burnt one of the candles & it has no smell None of them have any smell whatsoever, I mean, they smell fine when you take the lid off, but when I lit a candle..I can't smell anything. I'm really, really disappointed . I used to love Goose Creek candles! Needless to say I will not be buying anymore!”
“I ordered from them when they just started out. I would buy candle oil. The company was just a few people at that time. The bigger they got the quality is off and on. I love goosecreek but these past few times I have been disappointed. They do offer super fast shipping now though. So I have a love hate relationship”
“Large orders from me and couldn’t be bothered to honor a request to have a broken jar replaced…..said they didn’t receive the photo…..to lose a customer over a $9.99 candle WOW”
“I bought a plug in with the fragance bottle . it snapped together every thing was going good and then I plugged it in and an hour later I wasn't smelling anything so I checked it and there was no liquid in the bottle.”
“Probably spent thousands on candles from Goosecreek over the years, and just like everywhere else, they like to stiff their longtime customers. Started by getting rid of the large jar candles and now you're stuck with the small ones that are even more expensive. They took away the point system, which is bs because it wasn't even that rewarding, but atleast something. They also advertise as though you're getting a deal such as buy x amount for only this much, when in reality, it always ends up being the same regardless, like people are too dumb to realize. It's a shame, but if you like the scent of maple, go to TJ Maxx and look for Village candle large jars for only around $10. Usually buy them out when I see them, they are just as good, if not better! Crossroad, cheerful giver, black crow, and village are the best bang for the buck!”
“My husband and I ordered several candles from Goose Creek. I cancelled one order and they shipped it anyway and charged my credit card not once but twice. Even though I had proof beyond a reasonable doubt I cancelled and that they charged me twice for the same order they refused to do anything about it.”
