“Same complaint as everyone else. I ordered 12 December figuring that would be plenty of time for Christmas. It wasn't. After not hearing from them I emailed customer service and received a reply two days later saying their normal process time is 2 to 3 days but due to holiday.....blah, blah. They are expected to ship 24 Dec. They didn't. Long story short I finally received the candles yesterday January 2nd. Wish I read these reviews earlier. Won't be going back.”
“LET'S SUE!!!!!!
I've had the same bad experience as all of the reviews here!! Ordered my candles Dec 7, 2025 and they did not shipped after past 2 weeks.. when delivery day, supposedly I refused the delivery, however, UPS never came to my door (I have video Proof) and I did not refused. My guess is that they want to scam us. We should start a SUE againt this company!”
“Placed an order December 7th, website said items ship within 3 to 5 days. Its December 29th and I still don't have the candles I ordered. When it became clear I would not receive before Christmas, I tried multiple times to cancel and they refused even though they had not even begun to fulfill the order. Ridiculous they wouldn't allow cancellation. They finally shipped on December 26th and still haven't arrived. I will never order from this company again. Go to Bath & Bodyworks!”
“Ordered 1st week of December. Just got shipped 12/23 @530pm, will arrive for 12/31. I guess order for Christmas gifts in August. This happened 2-3yrs ago when I ordered as well. Candles are nice, not worth the stress.”
“Ordered on 12/9 for a Christmas gift. They just shipped 12/23. Shipping indicates arrival 12/30. No apologies, no reason for delay, no warning that this could be an issue. Per other reviews, I hope the items do not arrive broken.”
“Really do like their candles, but their customer service sucks. You would think that if they have a horrible time with timely shipping, they would let you know on their website. I placed an order for candles on December 4. Figuring I'd have them long before Christmas as it was going to be a gift, will not receive until after Christmas. When tried to cancel the order, they told me they're unable to, when it was over a week before the item even shipped and they just kept giving what they think is appeasing responses of "Oh I'm sure you'll love your candles when you get them" or "If you want to return them after you get them you can" just to make it inconvenient for the customer.”
“I placed an order on 12/12, I never anticipated that I would not receive my items in time for Christmas. These were all Christmas gifts , which is very upsetting . If I hadn’t already paid in full for these items , zi wouldn’t care about even receiving them . There isn’t any tracking info , I will never order another thing from this company. Jan Gray”
“Ordered on Dec 7. I have been emailing them constantly. One of my boxes shipped but will not be in time for Christmas. You cannot cancel since they will not allow it. I will never order from them again. Their excuse was volume. No kidding your volume is going to increase at christmas where was your planning. Horrible customer service.”
“Came here to see reviews and was surprised to see how so many have and are experiencing the same issue as myself . Made an order on December 12 th with order comfirmed and still hasn’t shipped yet . Upon checking last week it said it would ship on the 21st , then the 22nd and this afternoon says the 24th . Some of these were for gifts , hostess gift and some for my home as I’m hosting for Christmas this year .
This will be the last time I order from them . I feel as though they should have closed online orders if they couldn’t fill the orders people made .”
“I placed my order on December 7th 2025. I just got my tracking number on December 20th. I tracked the order I would get it until the 28th of December! They were Christmas presents. Needless to say I am very disappointed.”
“I ordered candles for xmas on Dec 7 still processing . Seems like you are taking more orders than you can handle. Wish I read the reviews earlier, seems like nobody is getting their candles in a timely manner”
“Placed an order December 12th for 20 candles and it's now the 20th and nothing has shipped and when I chatted with support they was a smart a$$ and acted like they were being bothered. I'm to the point I'm probably better off canceling my order. I won't even suggest this company to anyone if this is how their customers are treated.”
“I ordered 18 days ago and they said still processing yet I was told order would ship within a few days understanding it was the holiday’s but will not order from them again. Guess I should have went with candelberry. My loss”
“Wish i would've read these reviews before I ordered. Ordered early hoping to receive in time for the holidays. Order still hasn't been shipped. smh. very disappointing as this is my first time ordering.”
“I am writing to express my frustration regarding my recent order placed on December 5th. Although I was informed that the order would ship by December 16th, it has still not been sent as of December 18th.
This is my second time ordering from you. My first experience in February was fulfilled very quickly, but this current delay is disappointing and aligns with the negative experiences others have reported recently.”
“They keep postponing the shipping date. When I reached out to them never received an answer. They will not put their problems on me to refuse delivery or send the candles back. I told them to cancel the order that they are still processing for a couple weeks now. I understand the holidays are busy time but if you can handle your customers shut your online ordering down!!!”
