“Great smelling candles but a rip off. I used a scratch off pop up for this order I placed. I provided my cell phone number as well. This isn't my first order with them and I have given them plenty of business so I figured this time let me actually use this discount. It did not reflect on my total that I paid at all. I reached out to customer service and they were very inflexible and did not assist me at all. I sent an email because you cannot call them and the email said I used it already, which is a lie because I never ever provided my cell phone number and upon looking at my previous orders where I spent hundreds of dollars it does not even appear. So I just did a chat with a representative Ava, and she went ahead and told me it gives me a discount for the most expensive candle that it would only cost me $9.99 well I spent more on these candles and she said in the chat she gave me a credit. I started to think wow that seems very nice let me look in my inbox, I did. She indeed gave me a refund all right, a $1 refund. I attached my bill with this refund she provided. I will never buy another candle from this company ever again. They are cold people that do not have live people to speak to and their demeanor for their customers clearly lacks any kind of emotion so I suggest if you want a good smelling candle go somewhere else where you could speak to a live person because these people are absolutely insensitive and insulting. $1 refund are you kidding me on a discount I've never used ever? Do not shop here keep going! Attached is the receipt some of the receipt because the camera could only take so much but I wanted everyone to see the $1 refund that this company issued a customer who spent so much money.”
“New customer - ordered candles few days ago and still haven’t shipped - very slow to ship - there are other quality candles to buy that ship next day - disappointed”
“Ordered room sprays and paid for expedited shipping only to have my order shown as being in Walton,Ky for 5 days,let customer service know and they told me it was lost in shipment and then was told it hadn't shipped! Which is it??? Lost or not shipped??? When I told them to cancel the order they said they can't refund money! Oh really? Had to dispute the charge with my bank and received my funds back. My advice stick to Bath and Bodyworks,customer service is so much better as are the scents”
“I bought 7 wax melts. I can’t smell any of them. I stick my nose into the wax. Still zero scent. Very disappointed. I had tried their jar candles years ago, and they didn’t have much of a scent either, but their ads and positive reviews sucked me in. Who is leaving these positive reviews? They literally have zero scent!”
“Love the candles! However when you place your order why does it take so long for them to be shipped? Should not take this long and it seems that is the majority of complaints.”
“I ordered two candles from them. Different flavors. One was supposed to be a vanilla and one was supposed to be apricot and they both smelled exactly the same. When I contacted them they pretty much said you can spend your own money to return it. You won't get back the money you spent for shipping it to you and then they came back with.:We'll give you a $5 credit to order more. The worst customer service don't buy from them!”
“Worst customer service in history - I wish I could give them zero stars. Their 1.9 rating is no surprise. I received damaged candles and they wanted me to deal with it instead of just replacing the entire order or at best sending me another box to put the ones I wanted replaced in to return. They said they don't accept broken items, but they didn't have an issue with me having to deal with it. I should have sent them back anyway. I threw the entire box in the trash. Total waste of my money and time. I even filed a complaint with the BBB. After they gave me a credit for the broken candles, they ignore my two follow-up request including asking for anther box. I will NEVER EVER buy from them again, and if I were you, I wouldn't either...LOL”
“Worst customer service in history - I wish I could give them zero stars. Their 1.9 rating is no surprise. I received damaged candles and they wanted me to deal with it instead of just replacing the entire order or at best sending me another box to put the ones I wanted replaced in to return. They said they don't accept broken items, but they didn't have an issue with me having to deal with it. I should have sent them back anyway. I threw the entire box in the trash. Total waste of my money and time. I even filed a complaint with the BBB. After they gave me a credit for the broken candles, they ignore my two follow-up request including asking for anther box. I will NEVER EVER buy from them again, and if I were you, I wouldn't either...LOL”
“If I could give zero stars, I would.
I placed a rather large order and never received. It was labeled as “pending delivery” with the mail carrier, so I was not able to claim it as lost. It was marked as “shipped,” “pending delivery,” etc, multiple times. As someone who ships items often, none of the labels given to the shipping process matched the package actually leaving Goose Creek’s possession, making it where I could not file a claim with the carrier.
After MULTIPLE emails made to the company, I was offered a gift card worth 50% of my original order cost. I fully understand a circumstance involving offering “store credit” - but if you cannot even offer 100% back when I never received the package, that is all I need to know about you as a company.
Called my money a total loss & will NEVER shop this company again.”
“I made a good size order 10 days ago, still no candles, I checked tracking it only says there’s no info on the package, it’s just delayed. I emailed the company NO response at all!!!! It’s a real shame they conduct their business this way! I WOULD have been a very loyal customer, but not now! They should have at least responded to me! Shame!”
“New signature candles (perfume fragrances like Cloud. My order was $166. I was over the moon that they made perfume candles. They are all terrible. A few smell like chemicals and two that I was hoping to love have such a light fragrance to them, far less of a throw than their normal candles have. Folks take my advice and just DONT. I hate myself for not waiting on the reviews first!!!!!”
“I bought 10 3-wick candles and they all arrived intact. They looked and smelled great until you lit them. The wicks will not hold the flame causing the wax to melt unevenly. They bring a lot of soot and halfway, smelled like burn. I got them on sale and that must be the reason why they were defective.”
“I purchased 3 wax melts. It smelled great the first day but after that first day it does not smell anymore. I bought some soy wax melts from Amazon before this purchase because I am looking for the best product and that one at least lasted a week.”
“I ordered three Goose Creek candles that were shipped on February 9 and they are sitting in Hong Kong. I had no idea they were coming from China or I never would have ordered from this company. Customer service is not helpful so don't bother contacting them!”
“I've been ordering large quantities of candles for over 2 yrs now and never had a complaint until last fall. I found the candle quality to be grossly inconsistent. Additionally, I purchased Pillsbury Candles in mass and the quality and burn time was unacceptable to say the least. Betty Crocker a bit better but certainly not up to GC standards. I emailed a complaint and got a lame apology and a $certificate lol...albeit my orders average well over $200 several times a yr. I replied that it was an insult, the reply "here's a $10 certificate "...additionally GC refuses to take any responsibility for Pillsbury or Crocker candles although legally they are the representative of them..the last insult "you should buy one candle at a time" lol really! I will not longer buy from them unless they make this right. Sad”
“I bought 10 candles none of them smell like they are suppose to. I've lit 3 and after you lit them again they smell burnt. Do not buy they smell terrible.”
