“Placed an order December 7th, website said items ship within 3 to 5 days. Its December 29th and I still don't have the candles I ordered. When it became clear I would not receive before Christmas, I tried multiple times to cancel and they refused even though they had not even begun to fulfill the order. Ridiculous they wouldn't allow cancellation. They finally shipped on December 26th and still haven't arrived. I will never order from this company again. Go to Bath & Bodyworks!”
“Ordered 1st week of December. Just got shipped 12/23 @530pm, will arrive for 12/31. I guess order for Christmas gifts in August. This happened 2-3yrs ago when I ordered as well. Candles are nice, not worth the stress.”
“Ordered on 12/9 for a Christmas gift. They just shipped 12/23. Shipping indicates arrival 12/30. No apologies, no reason for delay, no warning that this could be an issue. Per other reviews, I hope the items do not arrive broken.”
“Really do like their candles, but their customer service sucks. You would think that if they have a horrible time with timely shipping, they would let you know on their website. I placed an order for candles on December 4. Figuring I'd have them long before Christmas as it was going to be a gift, will not receive until after Christmas. When tried to cancel the order, they told me they're unable to, when it was over a week before the item even shipped and they just kept giving what they think is appeasing responses of "Oh I'm sure you'll love your candles when you get them" or "If you want to return them after you get them you can" just to make it inconvenient for the customer.”
“I placed an order on 12/12, I never anticipated that I would not receive my items in time for Christmas. These were all Christmas gifts , which is very upsetting . If I hadn’t already paid in full for these items , zi wouldn’t care about even receiving them . There isn’t any tracking info , I will never order another thing from this company. Jan Gray”
“Ordered on Dec 7. I have been emailing them constantly. One of my boxes shipped but will not be in time for Christmas. You cannot cancel since they will not allow it. I will never order from them again. Their excuse was volume. No kidding your volume is going to increase at christmas where was your planning. Horrible customer service.”
“Came here to see reviews and was surprised to see how so many have and are experiencing the same issue as myself . Made an order on December 12 th with order comfirmed and still hasn’t shipped yet . Upon checking last week it said it would ship on the 21st , then the 22nd and this afternoon says the 24th . Some of these were for gifts , hostess gift and some for my home as I’m hosting for Christmas this year .
This will be the last time I order from them . I feel as though they should have closed online orders if they couldn’t fill the orders people made .”
“I placed my order on December 7th 2025. I just got my tracking number on December 20th. I tracked the order I would get it until the 28th of December! They were Christmas presents. Needless to say I am very disappointed.”
“I ordered candles for xmas on Dec 7 still processing . Seems like you are taking more orders than you can handle. Wish I read the reviews earlier, seems like nobody is getting their candles in a timely manner”
“Placed an order December 12th for 20 candles and it's now the 20th and nothing has shipped and when I chatted with support they was a smart a$$ and acted like they were being bothered. I'm to the point I'm probably better off canceling my order. I won't even suggest this company to anyone if this is how their customers are treated.”
“I am writing to express my frustration regarding my recent order placed on December 5th. Although I was informed that the order would ship by December 16th, it has still not been sent as of December 18th.
This is my second time ordering from you. My first experience in February was fulfilled very quickly, but this current delay is disappointing and aligns with the negative experiences others have reported recently.”
“They keep postponing the shipping date. When I reached out to them never received an answer. They will not put their problems on me to refuse delivery or send the candles back. I told them to cancel the order that they are still processing for a couple weeks now. I understand the holidays are busy time but if you can handle your customers shut your online ordering down!!!”
“Worse company, I had ordered 7 hand soaps and one candle. What I received was not what I ordered. Only 3 of the items were correct the rest were products I did not order. Reached out to customer service and they will refund me the missing products. Asked for them to also refund the shipping, so instead of refunding back to my card she gave me a gift card for my next purchase. I emailed back and told her that that is not acceptable because I will not buy from them again. When I emailed her back to have this escalated and want to speak with someone. I do not think it is fair for them to send me products that I didn't order just because they did not have them. Have not heard a reply from them after my last email requesting a manager.”
“I placed two orders one on December 2 one on December 3. I just got notice yesterday that they shipped the first order, and the other one shipped today. They will both be over 20 days from my order date, when I get them. I needed these for gifts for this weekend and I now have to go out and buy new gifts. I reached out to the company and they said I could return the items, but I had to pay for shipping and I would not get refunded my shipping. Seems like if they are lacking in getting their orders to customers on time, that I shouldn’t get penalized for the shipping costs. I should’ve stuck with Bath and body Works never had any issues with them.”
“Purchased on Dec 4th it is now the 17th. My order was still not shipped out I purchased early in the month to prepare for delays with the holiday. They keep running all these sales but still have not shipped out our orders from 2 weeks ago. These are gifts and now i need to go out to buy gifts elsewhere.”
“After more than 2 weeks I still don't have my order. I have inquired with shady responses from an automated system. I asked to cancel because it has STILL not even shipped. I was told no. These candles were gifts for events that have come and gone leaving me to replace these with other gifts. I will be returning them and NEVER again dealing with these people! Big disappointment!
Edit
Delete”
