“If I could rate less than one star, I would. Worst customer service ever and it took 25 days to receive my order. The candles aren’t even that great, they burn up twice as quickly as a bath n body. I will never order again.”
“Disappointed with the customer service lately. My order was stolen, and after providing Ring camera footage as requested, I’m now being asked for a police report—which was never mentioned before. As a loyal customer for years, I feel like I’m being given the runaround just to get my candles replaced. Hoping someone can make this right. #FrustratedCustomer””
“I ordered some candles 6 and one was broken I have sent several emails no one have responded to my text this was in December and today I have no received my replacement candle I will not be ordering anything else because this is not right period and bad business as well and I also sent pictures of the candle as well being broken”
“Website sucks....I am attempting to return my order and the website is not working....the smell of the candles are not what I anticipated.... Unable to contact anyone!!”
“My candle was delivered damaged and no way to contact this company, the website freezes every time I try to enter my info. Please don't order from this company, there's no customer service. And there review questions are a joke, no communication at all. Shame on you.”
“DO NOT DO BUSINESS WITH GOOSE CREEK CANDLES!!!! Customer service is non existent. Quick to charge you and get payment but it has been over a week and I still don't have my order. I have reached out to them several times with no answer as to where my order is. Online status says "order placed". Well duh, I know that! Don't know why I ever gave them a 2nd chance. Calling my bank to dispute/reverse charge. I will ONLY shop @ Bath & Body Works from now on. They know how to do it right.”
“They are the worst customer service I’ve ever experience!!!! You put your order number in to check status, then is asking for your order number again???? This company is a scam!!!”
“Goose creek customer service is the worst! From the time you order to the time they ship is absurd. I received 8 of my 11 candles and they were shattered beyond belief. So badly that when you would reach in to grab them, they crumbled in your hand. Was hoping for replacements but they just refund you…refund process is ridiculous as you have to send individual photos of the damaged products. Because I ordered two of one scent I then needed to photo them together. So here we go! Reach back into the box of shards and pray your hand doesn’t come out bloody. I then gave them the benefit of the doubt and ordered for my second time. Two weeks to ship and the only reason I’m assuming it finally shipped was because I sent a not so nice email. I then get a refund notification because two of my candles were now out of stock. Sure they were!!! Because it took forever to package my items to ship out. When I asked why they don’t just email to ask if you’d like a different scent, I’m sent a $5 giftcard. Oh gee, thanks. $5 doesn’t even cover their shipping fees. You have to spend $100 to get free shipping. The lack of empathy on their replies is a huge eye roll. No worries. This will be my last time ever ordering from them as both times were a catastrophe. I am really hoping my 17 candles arrive in one whole piece as I have ordered a total of 30 candles and so far I’ve received 3 that were intact.”
“Zero customer service, no way to reach anyone to resolve issues. This company doesn't let you know they shipped an order, and the last two orders I placed haven't reached me. I've had to do a charge back with the bank. I'm done with this company. They are awful. The product is good, but customer service is sadly lacking.”
“I received my 10 candles, 2 were broken. I have txted 2 times with no response. In the txt I asked for replacement candles or credit on my credit card. Also, I don’t think it is right that they charge your credit card long before they ship. Not pleased with this company, this was my first order.”
“Ordered 20 days ago and have still not received my order. No customer service number to call and the emails seem to be bot responses with nothing of value in email . Yesterday I found out they changed my address from a letter to a Direction. So it was never delivered. This is the worst experience, worst customer service I have ever ordered from.”
“Placed an order on December 7, 2024 with the intent of giving as Christmas gifts. Didn’t receive until December 27th. So much for that. An item was cracked and broken in multiple places. I have texted and emailed this company numerous times and have yet to receive a solution regarding this. I spent $156.00 dollars on these items. This was my first purchase and most definitely my last”
“I ordered, about a month ago!!
I still have not received my order , I am just waiting. I am thinking I got scammed! Will not order from this company again!!! My husband loves the smell of candles and uses warmers and all he lights candles daily when he get home from work. I brought some for our house and got some coworkers for our after Christmas get together!!! 👎🏽👎🏽
I had to go to bath and body work to get candles (UGHHHH).
I read that the candles are great! Well I guess!!!
Just disappointed!! I spent extra money because of Goose creek !!!!!”
“Looks like there are many with the same complaint. If I had friends in the same boat. I would encourage them to leave review.
I ordered 12/19 didn’t expect them by Christmas but was hoping a few days later. Emailed 12/29 and got the same old lame excuse, they were busy, they usually have orders 2-4 days but due to the last minute orders they were running behind but asked if I was going to cancel.
Sent another email 12/31 and as soon I sent that I got an email stating order shipped, sent tracking number but it wasn’t picked up for 2 days. I finally got my order but I feel for the ones still waiting”
“I have two orders that are going to the wrong address. I thought it would be a simple fix but now there is no fixing it. There is no one working at this business no one cares no one answers emails no one answers the phone no one answers the new text message feature no one cares. Never again will I order anything from this place I think their customer service is non-existent.”
“Ordered products on 12/11/2024 for Christmas gifts with no mention of candles not being received before Christmas. Actually stated they normally ship in 2 to 3 days.
Emailed company and asked them to cancel my order and was told I couldn’t cancel since they stated my order was processed not shipped but processed. Amazing enough, my order was shipped the next day and finally received on 1/3/25. A little late for Christmas.”
“I’ve been a customer of GC for quite sometime because I usually really like how their candles burn and their scents are nice. I’ve only had one time that there was a shipment problem, even though it does usually take a couple weeks to receive an order. But this time, I ordered on Dec. 7, 2024 and didn’t receive my order until Dec 30! Way too late to use for Christmas! I began checking on my order after a week to see if it had shipped, but couldn’t get any tracking information at all. So I texted, emailed and did everything prompted to do online only to get zero help. And on top of this, the candles I ordered were Hot Cocoa and Peppermint scented … but have NO peppermint scent whatsoever! I could have gotten better results from buying a candle from the dollar store down the road. And believe me I’ll do that before ordering from GC again. Closed my account today. So much for supporting this small business!”
