“Worst customer service in history - I wish I could give them zero stars. Their 1.9 rating is no surprise. I received damaged candles and they wanted me to deal with it instead of just replacing the entire order or at best sending me another box to put the ones I wanted replaced in to return. They said they don't accept broken items, but they didn't have an issue with me having to deal with it. I should have sent them back anyway. I threw the entire box in the trash. Total waste of my money and time. I even filed a complaint with the BBB. After they gave me a credit for the broken candles, they ignore my two follow-up request including asking for anther box. I will NEVER EVER buy from them again, and if I were you, I wouldn't either...LOL”
“If I could give zero stars, I would.
I placed a rather large order and never received. It was labeled as “pending delivery” with the mail carrier, so I was not able to claim it as lost. It was marked as “shipped,” “pending delivery,” etc, multiple times. As someone who ships items often, none of the labels given to the shipping process matched the package actually leaving Goose Creek’s possession, making it where I could not file a claim with the carrier.
After MULTIPLE emails made to the company, I was offered a gift card worth 50% of my original order cost. I fully understand a circumstance involving offering “store credit” - but if you cannot even offer 100% back when I never received the package, that is all I need to know about you as a company.
Called my money a total loss & will NEVER shop this company again.”
“I made a good size order 10 days ago, still no candles, I checked tracking it only says there’s no info on the package, it’s just delayed. I emailed the company NO response at all!!!! It’s a real shame they conduct their business this way! I WOULD have been a very loyal customer, but not now! They should have at least responded to me! Shame!”
“New signature candles (perfume fragrances like Cloud. My order was $166. I was over the moon that they made perfume candles. They are all terrible. A few smell like chemicals and two that I was hoping to love have such a light fragrance to them, far less of a throw than their normal candles have. Folks take my advice and just DONT. I hate myself for not waiting on the reviews first!!!!!”
“I bought 10 3-wick candles and they all arrived intact. They looked and smelled great until you lit them. The wicks will not hold the flame causing the wax to melt unevenly. They bring a lot of soot and halfway, smelled like burn. I got them on sale and that must be the reason why they were defective.”
“I love these candles!!! They smell beautiful and the scent travels throughout my home. I used to buy Yankee Candles, but they do not compare to Goose Creek in my opinion.”
“I purchased 3 wax melts. It smelled great the first day but after that first day it does not smell anymore. I bought some soy wax melts from Amazon before this purchase because I am looking for the best product and that one at least lasted a week.”
“I ordered three Goose Creek candles that were shipped on February 9 and they are sitting in Hong Kong. I had no idea they were coming from China or I never would have ordered from this company. Customer service is not helpful so don't bother contacting them!”
“I love the smell, and for the most part they're great. But I noticed that the Forest Pine Tree 3 wick candle became incredibly smokey halfway through, and the design on the outside of the glass started to melt.”
“I've been ordering large quantities of candles for over 2 yrs now and never had a complaint until last fall. I found the candle quality to be grossly inconsistent. Additionally, I purchased Pillsbury Candles in mass and the quality and burn time was unacceptable to say the least. Betty Crocker a bit better but certainly not up to GC standards. I emailed a complaint and got a lame apology and a $certificate lol...albeit my orders average well over $200 several times a yr. I replied that it was an insult, the reply "here's a $10 certificate "...additionally GC refuses to take any responsibility for Pillsbury or Crocker candles although legally they are the representative of them..the last insult "you should buy one candle at a time" lol really! I will not longer buy from them unless they make this right. Sad”
“I just have to say that these are the best candles I’ve ever had. I always bought Bath and body Works candles. They don’t even compare to these. I am so thrilled that I was introduced to goose Creek. They will forever be my purchase for candles. They smell amazing. Their customer service rocks best I’ve ever had.”
“What I like about them they don't have lead wicks, and are made of soy. They are not toxic like Yankee and bath and body works candles. The majority of the candles and body care I've received from them has been great. I'm sorry to see the bad reviews, because over the last 3 years, I've had no complaints about what I've gotten.”
“I have been ordering these candles since I first saw an ad 4 years ago. I have always loved these candles, great throw, amazing scents, and great burn time. In the last few months I have placed 3 orders. I noticed the wicks were not evenly placed, and the scent wasn’t as strong as previously (I have been buying Apple Bourbon for a couple of years). While it used to make a whole level in my house smell amazing, I can barely tell the candle is even lit now. The candles burn faster than they did before. Overall in 4 years, I have placed a total of 27 orders. In the last few months, I have not received updates for orders running late which I always have in the past. I have received multiple broke candles in the last 2 orders. While I realize the broken ones are not their fault, replacing them is important. I have never had an issue with a replacement until today when I sent a picture of a broken candle in the packaging due to the multiple shards of glass (easily visible in the picture). It was not good enough for them, they wanted to see the candle out of the box which I wasn’t willing to do due to the tiny pieces of glass. I tried uploading the picture to this review, it won’t let me. Sadly, quality is definitely not a priority anymore and I will have to find a new candle company.”
“I have a bad first experience. I ordered 2 candles that took forever to arrive, when they were finally delivered ,my candles were nowhere to be found:) apparently UPS picked them up to return to the sender for some kind of policy in my apt complex.
I Contacted them (GC) and they never gave me a solution or workaround bc apparently the candles were not returned to them and I lost my candles and money...”
