“I love the candles - first of all - and originally ordered literally several hundred from the other top named brand and GC surpasses in scent and options available. No problem there. The shipping and customer service, however, are what will ground them. They have no intention of ever connecting live. Don’t expect to ever talk to someone as they can’t be bothered. I placed 3 orders pretty close together of between 7-10 candles each and they took almost 3 weeks to receive. There are no email updates except to say “UPS has your order” (and this is after you had expected to already receive them). Then you will get this same message many times throughout the shipping process. I sent emails and texts trying to inquire about any status updates (they give none) and lodged a complaint, stating this might be my last order. No response for awhile until the standard “we apologize for any inconvenience” and then a “UPS has your order” text the next few days. Ridiculous and unacceptable. Horrible customer service and there are too many candles options out there to have to put up with this. And - NO - I am not a bot or a high maintenance customer. Basic customer service should be a given. They take your money immediately but you are in your own after the order.”
“My candle was delivered damaged and no way to contact this company, the website freezes every time I try to enter my info. Please don't order from this company, there's no customer service. And there review questions are a joke, no communication at all. Shame on you.”
“Dont believe those negative comments. Either these comments are bots,are just entitled people. Any issues I ever had with GC were a couple broken candles. I emailed customer service they replaced with no problem. I feel they do the best they can with shipping. Also its not on them if your items come broken. They are going through multiple shipping locations. CS id always helpful and responds within 24-48 hrs just like any other online support. As with anyother online purchase you know you are NOT getting a confirmation until order is filled. Also if your order ran late because you decided to order around a hoildays and sales common sense it will be a little longer. And last but not least. If you dont want to order and for those who saying "I'll just purchase BBW' goood BYE. MORE for the people and Me who appreciate GC candles. And to the entitled adios go bye BBW no one cares.”
“DO NOT DO BUSINESS WITH GOOSE CREEK CANDLES!!!! Customer service is non existent. Quick to charge you and get payment but it has been over a week and I still don't have my order. I have reached out to them several times with no answer as to where my order is. Online status says "order placed". Well duh, I know that! Don't know why I ever gave them a 2nd chance. Calling my bank to dispute/reverse charge. I will ONLY shop @ Bath & Body Works from now on. They know how to do it right.”
“They are the worst customer service I’ve ever experience!!!! You put your order number in to check status, then is asking for your order number again???? This company is a scam!!!”
“This company is unbelievable , the candles are the very best l have ever smelled in my life . The prices for such great quality is remarkably reasonable . Thank You Goose Creek lam just so sorry l didn’t know about you in the past ! Reggie”
“Goose creek customer service is the worst! From the time you order to the time they ship is absurd. I received 8 of my 11 candles and they were shattered beyond belief. So badly that when you would reach in to grab them, they crumbled in your hand. Was hoping for replacements but they just refund you…refund process is ridiculous as you have to send individual photos of the damaged products. Because I ordered two of one scent I then needed to photo them together. So here we go! Reach back into the box of shards and pray your hand doesn’t come out bloody. I then gave them the benefit of the doubt and ordered for my second time. Two weeks to ship and the only reason I’m assuming it finally shipped was because I sent a not so nice email. I then get a refund notification because two of my candles were now out of stock. Sure they were!!! Because it took forever to package my items to ship out. When I asked why they don’t just email to ask if you’d like a different scent, I’m sent a $5 giftcard. Oh gee, thanks. $5 doesn’t even cover their shipping fees. You have to spend $100 to get free shipping. The lack of empathy on their replies is a huge eye roll. No worries. This will be my last time ever ordering from them as both times were a catastrophe. I am really hoping my 17 candles arrive in one whole piece as I have ordered a total of 30 candles and so far I’ve received 3 that were intact.”
“Zero customer service, no way to reach anyone to resolve issues. This company doesn't let you know they shipped an order, and the last two orders I placed haven't reached me. I've had to do a charge back with the bank. I'm done with this company. They are awful. The product is good, but customer service is sadly lacking.”
“I received my 10 candles, 2 were broken. I have txted 2 times with no response. In the txt I asked for replacement candles or credit on my credit card. Also, I don’t think it is right that they charge your credit card long before they ship. Not pleased with this company, this was my first order.”
“Ordered 20 days ago and have still not received my order. No customer service number to call and the emails seem to be bot responses with nothing of value in email . Yesterday I found out they changed my address from a letter to a Direction. So it was never delivered. This is the worst experience, worst customer service I have ever ordered from.”
“Placed an order on December 7, 2024 with the intent of giving as Christmas gifts. Didn’t receive until December 27th. So much for that. An item was cracked and broken in multiple places. I have texted and emailed this company numerous times and have yet to receive a solution regarding this. I spent $156.00 dollars on these items. This was my first purchase and most definitely my last”
“I ordered, about a month ago!!
I still have not received my order , I am just waiting. I am thinking I got scammed! Will not order from this company again!!! My husband loves the smell of candles and uses warmers and all he lights candles daily when he get home from work. I brought some for our house and got some coworkers for our after Christmas get together!!! 👎🏽👎🏽
I had to go to bath and body work to get candles (UGHHHH).
I read that the candles are great! Well I guess!!!
Just disappointed!! I spent extra money because of Goose creek !!!!!”
“Looks like there are many with the same complaint. If I had friends in the same boat. I would encourage them to leave review.
I ordered 12/19 didn’t expect them by Christmas but was hoping a few days later. Emailed 12/29 and got the same old lame excuse, they were busy, they usually have orders 2-4 days but due to the last minute orders they were running behind but asked if I was going to cancel.
Sent another email 12/31 and as soon I sent that I got an email stating order shipped, sent tracking number but it wasn’t picked up for 2 days. I finally got my order but I feel for the ones still waiting”
“I have two orders that are going to the wrong address. I thought it would be a simple fix but now there is no fixing it. There is no one working at this business no one cares no one answers emails no one answers the phone no one answers the new text message feature no one cares. Never again will I order anything from this place I think their customer service is non-existent.”
“Ordered products on 12/11/2024 for Christmas gifts with no mention of candles not being received before Christmas. Actually stated they normally ship in 2 to 3 days.
Emailed company and asked them to cancel my order and was told I couldn’t cancel since they stated my order was processed not shipped but processed. Amazing enough, my order was shipped the next day and finally received on 1/3/25. A little late for Christmas.”
