I placed and order on December 5th which contained 14 Christmas presents. I sent multiple emails to customer service as they do not have an option to speak directly to a representative. After not having a response I had to go out and purchase additional gifts to fulfil my intended gifts. On Christmas Eve I wrote in for the 4th time and FINALLY received a response letting me know that is not how they operate. In return they gave me a $5 voucher to use in just a couple of days, let Brooklyn from their team know that was so gracious of them, what a DAMN JOKE!!!!