I placed an order in May 2020 (order no 118095) . One part turned up, the other package didn't. After I raised this with them they were quick to respond and speak to the courier. I was asked to wait 30 days to see if the courier could find the parcel, if not they would issue a refund. I have now spent the 6 months chasing them and still no refund. They keep stating they will send but nothing has been received, I have lost count of the number of chasers I have sent. It feels like they have a standard scripted reponse with zero action behind it. Really disappointed as I am now £50 out of pocket and have been for 6 months. I would avoid this company. Shocking!