Made an order in April, which did arrive eventually- very slow delivery. Against my better judgement and based on good reviews on their site I made another on June 20th. I still haven't received products. I waited patiently I think, until 22nd July before sending a polite email asking about my order. Only automated response given and this advises you not to send a follow up email. Presumably you would only need to send a follow up email if your first was ignored. When you call you are advised to email! I left a telephone message on 26th July and sent another email. I can understand that problems occur. I can understand delays and mistakes but ignoring customers is frustrating and rude, especially as payment was taken on 21st June. Absolutely no understanding that a little communication goes a long way but I guess that customer service is not a priority. I assume I have lost my money. Avoid, unless you enjoy hassle and don't actually want your products.