Very impressed with the good price, which is why we choose to purchase from them. Received a confirmation email straightaway. All good. Didn't hear anything from them at all--no confirmation, no delivery update, nothing. Two weeks later (not within 5 working days) we thankfully received the item in the post. No issue with the item itself; it's just that we're used to updates and confirmation emails, so it was rather unnerving when we hadn't received the package for two weeks. We were actually going to contact gooseberry that afternoon, but thankfully the package arrived.