I have ordered a Sassoon shampoo and conditioner from Gooseberry Shop on 13th February. After a week I emailed them as I did not hear anything from them about my order has been dispatched or not. 2 days later I had an answer saying sorry for my order is being delayed and I can request a refund if I am not happy and get my order cancelled so this is what I did with no luck. They promised on the 25th February that I will receive a refund in 3-10 business days which has never arrived. On the 5th March they sent me an email saying my item has been dispatched while I already requested a refund on the 25th February, so they just ignored my request. Everybody please AVOID THIS COMPANY!!! No refund and no item!!!