Wasting Money and Time! I will never again reserve my ticket through Gotogate. I had a terrible experience with them. I got my ticket through their website to get a flexible ticket and be able to cancel if anything happened. They charged me for 20 USD more and when I requested my cancelation due to Covid, they just simply said contact your airline. Their costumer service was awful and were not even aware of the service. When I checked with my airline I found out, all the service that they were offering me and charging for was already part of airline policy. and They actually charged me $20 more for nothing. You pay them but when you need their service, they just simply ask you to contact your airline. From now on, I only reserve my ticket through airline and make sure to read its policy.