“After the airline canceled bookings LGYQMJ and LGYN1G, GoToGate support confirmed multiple times over the years that they received the refunds from the airline. However, they
never passed the money to me, continually claiming it was "escalated."
Now, their agents claim they can't even see my bookings in their system and are telling me to contact the airline. GoloGate has been holding my money for years and is now trying to erase the paper trail. Avoid this company!”
“I sincerely value the team’s professionalism and well-organized approach throughout the entire process. Their fast response and clear instructions made each step of the withdrawal process simple and easy to follow, and everything was completed successfully in the end. I remain genuinely grateful to all the teams involved.”
“I truly appreciate the support and commitment they showed throughout the process. Their hard work made a stressful situation much easier, and my withdrawal was completed far quicker than I anticipated. Everything was handled efficiently, giving me complete peace of mind.”
“I truly appreciate the support and commitment they showed throughout the process. Their hard work made a stressful situation much easier, and my withdrawal was completed far quicker than I anticipated. Everything was handled efficiently, giving me complete peace of mind.”
“Hice una reserva a través de Gotogate� y la experiencia ha sido muy mala. Durante el primer intento de compra, la propia página web indicó que se había producido un error y que la operación no se había podido completar. Al no haberse confirmado la reserva, volví a realizar el proceso y esta vez sí apareció como validado correctamente.
Mi sorpresa llegó al comprobar que se habían generado y cobrado dos reservas diferentes. Al contactar con atención al cliente para cancelar la duplicada, me cobraron además 80 € de gastos, cuando el problema fue claramente causado por un fallo de su propia web.
Me parece totalmente injusto que el cliente tenga que asumir costes derivados de errores técnicos de la plataforma. El servicio de atención al cliente no ofreció una solución adecuada y la gestión ha sido muy decepcionante. No recomendaría reservar con ellos”
“Order 1100-689-484. Still waiting 2 months for a 1,000 EUR refund for cancelled Qatar Airways flights. Customer service only gives excuses. Please resolve this immediately before I finalize the chargeback with my bank.”
“Impossible to manage bookings in autonomy and the assistance/customer service is completely useless. It took over 30 minutes just to make them understand the problem, while I kept saying I needed to postpone my flight and I wanted to know the options available. I'm now 1 hour into this chat and the assistant has yet to give me a straight answer.”
“My complaint was handled with urgency and professionalism, and I was relieved to receive a full refund last week. The company demonstrated strong accountability and genuine care for its customers.”
“Their prompt response and professional approach made it easy to resolve my withdrawal issue without unnecessary delays. I sincerely value their transparency and the consistent support they provided from start to finish.”
“After a death in the family, I requested a refund for an upcoming trip a they claimed they submitted the paperwork on my behalf to the airline. They then said the refund had been refused. When I contacted the airline it was approved within hours. They dragged their feet at every stage and they made me fight tooth and nail for no reason to get what I was owed. When I pointed this out to them, they made no attempt to change and tried to buy me off.”
“I’m writing to express my deep dissatisfaction with the recent experience I had with your billing department. What should have been a simple transaction became a drawn-out and confusing process. The unexplained charges and refund delays were both stressful and disappointing. This experience has left me questioning the reliability of your billing procedures. I do, however, want to commend Thomas for resolving the issue efficiently once it was escalated.”
