“DO NOT TRUST THEM
They sold us a ticket for a flight which didn't exist!!!!!
LIARS LIARS LIARS
They tried to cover it up blaming the airline for cancelling the flight, the airline confirmed they never, ever had that flight scheduled
Massive stress!”
“Extremely annoyed with the way this company kept refusing to accept any responsibility for a refund request I made for a change in reserved seating. They kept referring me back to the airline then refused to contact them when asked to do so. They also provided bogus email address so was unable to contact them. Fortunately, the refund sum was not substantial but given the way they treated me I shall be avoiding them in the future and advise anyone to do the same”
“"Avoid Gotogate at All Costs: A Nightmare Experience"
I cannot stress enough how disappointed and frustrated I am with Gotogate. They promised the world—special meal & seating, priority boarding, and other perks—but delivered nothing. It's as if they took my money and vanished into thin air.
Their customer service is a joke. Endless hold times, unhelpful agents, and broken promises are the norm. Don't expect any resolution to your problems, no matter how severe.
I urge anyone considering using Gotogate to reconsider. Save yourself the stress and frustration. There are countless other, more reliable travel agencies out there.”
“DON'T GET CARRIED AWAY BY FAKE REVIEWS.
READ THIS:
NO DUE REFUND. STOLE MY MONEY.
BOGUS COMPANY.
Avoid it at ALL COSTS.
They use an easily refundable ticket strategy to lure customers to make bookings, but they don't abide by their word.
Terrible customer service online. They can't solve problems; they reply politely, and that's it. They even use wrong names in replies with copy and paste emails.
I'm rightly entitled to a refund, and I've been asking for it for 20 weeks, but they just keep shifting the blame to third parties. To avoid receiving essential documentation from one's request for refund, they claim systematically they can't open standard pdf or png documents. Disgusting!
I don't recommend it, and I've seen enough other people in similar appalling situations.
STAY AWAY
We are initiating the process of SUING THIS company
Invoice Number : UGRZQC and 84F3GT”
“They are bunch of Liars, Im waiting for my refund for the past 2 months, they are claiming the airlines needs to approve it, i called the airlines and they said that the agency has the money already and can refund you, GTG LIES every single time by saying, our expert team will contact you!!!! and they never DO!! F..... LIARS
Booking#1029-283-606 (i will share this feedback in each and every social media website until you refund me) you LIARS LIARS LIARS”
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“I used GoToGo travel agent, and I’m beyond frustrated. The ticket price they showed at first was completely different when I checked out—they added $150 without any explanation and charged me for it! To make things worse, they didn’t even send me the e-ticket for weeks, and I had to call them and stay on the line for hours just to get it. Unbelievable!”
“First time using a service like this. Booked connecting flight - one was 2 hr layover- when we realised how long it takes to clear immigration and get bags etc no way we would have made it. There communication is awfull. Nothing they would do.
We also had a layover in dehli. Everywhere online states you don't need visa to transit but vietjet wouldn't let us board without! Can't get visa for 3 days...! We lost so much money. Go to gate could do nothing! DO NOT USE!!”
“DO NOT BOOK WITH GOTOGATE IT IS A CON*-
*DO NOT BOOK WITH GOTOGATE*- They took the money and now, is not their problem- I bought a couple of tickets to Thailand, since march-to flight in November, they kept the money all this months and now they just cancelled(not reason given), now they making *DIFFICULT AND LONG PROCESS TO GET OUR MONEY BACK*- our trip is ruined. And nobody knows what about the money. SCAMMED”
“TheY gave me the wrong phone number to call resulting in 900+ in long distance fees. On top of that, the problem that they were tasked with fixing was NEVER solved. I had to wait until the LAST 12 hrs before my flight for it to be fixed by ME! And then they said, "its not our problem" when I ask for them to help me with the phone bill as it was their fault.”
“I wish there were an option for no stars because that’s what Gotogate deserves based on my experience.
As a frequent flyer, I’ve never encountered such frustrating services. Once you book a flight through their platform, they completely drop the ball. My family of 03 couldn’t make it to the airport due to the city blockade, and despite multiple attempts to get a cancellation or refund, I was met with inconsistent information from their customer service staff. It felt like nobody was on the same page.
After the flight departed, I called again to request a tax refund, only to be told they marked us as 'No Show' because the airline didn’t acknowledge the blockade, even though the flight was delayed twice for that very reason. To make matters worse, they expect you to pay £35 per passenger just to process the tax refund.
Overall, my experience was deeply disappointing. I would not recommend Gotogate”
“I felt go to gate just want customer to get frustrated and cancel the ticket so that they can retain the 6000 rupees from every ticket.
Airline doesn’t accept any numbers of reference me provided by go to gate”
“Very pathetic experience of booking flight from go to gate website. They did not told us about the need of transit visa in Germany for the flight from India to Manchester. There was no pop up for showing transit visa requirement for the lay over of just 2 hours and in return the airline did not allowed us for boarding. We even called this website again to re-book our flight as we were ready to pay extra amount also but first they agreed to do so then refused to do it within few minutes. It was quiet disturbing night for us as we were roaming on the airport for some help but they did not provide any help and then we came back home and booked another flight of next day. And now they are not giving us any kind of refunds also. Don’t ever use this website to book any flight”
“Booked my flight tickets in February and later on the flight schedule was changed due to which my layover time was extended from 2hrs to 7hrs. The agency told me that I am eligible for a full refund as my layover time is more than 5hrs. But later on the flight was cancelled by the airlines itself and I just got the partial refund. Agency still telling me they haven’t got another half of the refund till now😂 . It’s been 7 months now and still struggling to get my money back.”
“I wish I can give them 0 star. They messed up our bookings + charge us extra to change. We ended up paying $2800 instead of only $1500. We went to the airport and airline told us our booking was cancelled but we didn’t receive any notification for go to gate. We have to book hotel which cost us $200 + we missed the Pre wedding dinner ! When we called go to gate they told us “ call back an hour later ” and an hour later “ system is down call back 3 hours later “
Extremely poor customer service!!!!”
“My flight was canceled by the airline six months ago, and since then, I have been trying to obtain a refund. I contacted the airline, which confirmed that I am entitled to a refund and provided me with written confirmation. I promptly forwarded this information to Gotogate, yet I am still being informed that my ticket was used, and a refund will not be issued. This situation is frustrating and needs to be resolved.”
