I applied for a refund on May 24 with gotogate.ae (an airline ticketing company) an online website since I could not travel due to illness of a close relative. Since May 24 Gotgate claims they have applied for refund with qatar airways who have not responded to them on refund. On checking directly with Qatar airways, they say they have issued a voucher (after deductions) for future use. While my request was a refund with gotogate.ae I am stuck between gotogate & airline & not got the refund for last 4 weeks. Gotogate.ae chat representatives do not go beyond that they have not got response from qatar airways while their UK tel no: 00442034550380 is unattended. One cannot speak to any manager too. Pls refrain from booking tickets with Gotogate.ae. As a reference i attach below a correspondence Gotogate Sat, May 24, 12:13 PM to me Hi Ajay, As agreed, we've canceled your booking V736S5. Any other passengers will keep their booking reference numbers. We will now send your refund request to the airline. If approved, the refund will be credited directly to your original payment method, minus an airline fee of 495.12 AED per person and our service fee of 160 AED per person. Please note that some taxes and additional services may not be refundable according to the airline's policies. For more information, please check our Terms and Conditions here . We aim to process refunds within six (6) days of receiving the funds from the airline, and we promptly forward all requests as soon as you confirm the cancellation. While most airlines complete their part within five (5) business days, the full process—including our issuance of the refund, may take up to 10-15 business days. You'll receive an email confirmation once your refund has been processed to your payment method. Kindly avoid contacting us before receiving this email. In the meantime, you can track your refund status in real time on the "My Bookings" page of our website. Please keep in mind that once we've issued the refund, the final processing time may vary depending on your payment provider or bank. If you have any questions or need further assistance, please don’t hesitate to contact us. Kind regards, Kha Thuong L Gotogate