"I booked 4 tickets from London to Toronto based on their advertisement that included luggage. After payment, I received an email stating there was a \"technical problem\" and they couldn't include luggage as advertised, blaming Air Canada. They offered a refund if luggage was essential, so I canceled. They mentioned a \u00a335 handling fee per ticket, which should have been \u00a3140, but my refund was short by \u00a3164.\r\n\r\nThis company lures customers in with low prices, then adds hidden fees when you cancel due to their false advertising. Completely unethical \u2013 feels like a scam. Stay away!"

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"We are still waiting for our refund 11months later after our cancelled flight back in August 2023 from Albania to UK. We have contacted you around 8times, you always promise the refund but somehow we still did not receive our almost \u00a32000 back??? Very unhappy with your customer service and will be taking legal actions now against your company!\r\nPs. Will attach their lies. Few months ago they told us to provide our bank details to them so that they can now process the refund, today they are saying that they have not received the funds from Wizzair after 11months after the cancelled flight??? A total lie! Airline told us that they automatically refund if the flight is cancelled!!!"

"1. Does not provide with necessary information for the flight by default. You have to chase them through email and phone. I had to call them 4 times just to get my ticket number which is needed to look up the ticket on the airline's site. They inconvenience you on purpose and take hostage in order to make money, force you to just not refund, or make any changes unless it's through their extra paid services which are free to do on every airline's website, as well as 10+ other third party sellers I have used. AVOID GOTOGATE.\r\n\r\n2. Terrible support. They are unprofessional, lie on purpose, give you as little support as they can to get away with which forces you to just give up or go through the terrible experience of contacting them again and again, begging them for the bare minimum.\r\n\r\n3. No refund. Expect no refund no matter what if you purchase from gotogate. Flight delay, flight cancellation, missing baggage, no matter what the issue is, regardless of your own fault or not, you will go through hell.\r\n\r\n4. Please do not buy from gotogate, I will beg you."

"Request a chargeback from your credit card provider. If you didn't pay by credit card, make a small claim online for a \u00a350-\u00a380 fee and they will settle in full including the fee and 8% interest per year (which you must specify) - no solicitor\/lawyer involved.\r\n\r\nTook 1 month from claim submission to settlement, which is faster than their complaints procedure. Go to the Citizens Advice website for further guidance.\r\n\r\nGotogate is a trading name owned by the company Flight Network UK Limited (company number 10329158). When you file your small claim online, address it to Flight Network UK Limited T\/A Gotogate.\r\n\r\nThey also won't respond to a GDPR Subject Access Request, so you can report them to the ICO if they don't respond in one month's time. 10\/10 would sue again."

"I booked return flights to Rio de Janeiro. On November 16th ,22 to flight August 16th, 23. \r\nIn July 23. When I contact the Airline for upgrade, I find out that I didn\u2019t have a return flight, I checked the booking confirmation from Gotogate, that shows that booked and paid for return flights. \r\nI first contacted Gotogate. To asking what was happening, and the LYED saying was a change made by the airline! And I have to pay e extra \u00a3150! After complaining a lot they dropped to \u00a3125. I then contact the airline (TAP) that send me the prouve that my return flight never been booked! \r\nGotogate even treated me after I paid the extra \u00a3125. if I did not send them a email confirming that I accepted the T&c they would not send me my flight details. \r\nRubbish, disappointed disgusted"

"I bought on their site attractive tickets for 2 A\/R Geneva\/Jakarta, 5 days before departure but with 2 stopovers. At check-in the cold shower, boarding refused because 2 stopovers in China and in this case you need a Visa... I call them urgently to find a solution (1st call: 22nd on the waiting list, after 25 minutes of patience and stress, I am told that there is no solution as it is up to the travelers to check the visa conditions). Yet when you search on the internet most of the information you find is that a French national does not need a visa to transit through China... With much more in-depth research you can realize that when there are 2 stopovers in China, the visa is obligatory). I point out to them on the phone that selling plane tickets with 2 stopovers in China 5 days before departure without taking the precaution of warning their potential customers that a Visa is mandatory is obvious theft, their answer is that they are sorry but do not give any solution! It's up to us to see with Air China....\r\nFortunately we came across a very competent and caring person in the Air China offices at Geneva airport who was able to take into account the amount spent and offer us the possibility of shifting our 4-day trip on departure and return with a largely affordable surplus... Otherwise we could only sit on 1900 \u20ac + the A\/R costs for the airport and reservations made in Indonesia...\r\nI have been traveling for years, this was the first time I went through Gotogate and the last!\r\nA big thank you, however, to this adorable person from Air China in Geneva who did his best to find a solution even outside of his working hours!"