Scam. Waiting 1 year for airline cancelled Covid refund, even though Gotogate received money from airline 7 months ago. Terrible customer support, they keep you on hold 30 minutes and front-line support knows nothing and can do nothing. They keep saying 'i will escalate', 'you need to wait some time'. Even after 2 'supervisors' calls and assured they will progress, nothing. Avoid this company. Not ABTA or ATOL protected, so you really have no recourse!
3 years ago
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