What the other reviewers state is true. Go To Gate and find you were ripped off by a scam company that has legal experts that know how to FY. Also note, AMEX allowed them to charge me for something I never received. Then again, AMEX moved their call centers to INDIA. What was once a great company needs to evaluate their services. INDIA? Can’t understand the underpaid call worker that took the call from home. Enough of your poor choices AMEX. Avoid Go to Gate. As for paying them, AMEX has and I pay my bills in full and on time always. I may not be their best customer, but, go to gate has screwed AMEX far more. Allow criminals to rip off your customers, move your call centers to INDIA and the Philippines. Smooth move AMEX. Go to gate is a scam company that charges for travel that can not be used. They know it and now you do too. Never again. Go to gate is a first class ticket to hell. SCAM Company.