deserves a 0!!! The absolute WORST customer service. Had to cancel a flight I booked in less than 24hrs. First they tell me is not possible. When I told them that airlines allow cancellation within 24hrs they did not want to refund my full amount. Mariya A was so unclear with her communication and tried to confuse me to get me off the phone. I asked to be transferred and she refused to do so. First call service where you cant be transferred to a supervisor or a different representative. SHADY AS HELL. They should be shut down.
2 years ago
Gotogate has a
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