People, avoid gotogate When I buying the tickets through the Gotogate I had no idea what this agent is awful. My flights tickets should included checking bags for three, My outbound trip included luggage but the inbound don't. I have the confirmation email and etickets from Gotogate where the checking bags is included in both direction. I contacted with customer service about that situation and..... So I phone call they told me I should contact with the airline which I have flight off course the airline can't do nothing because the agent booked the tickets, so they sent me back (Actually airline was right) Next phone call They promise to checking carryfully and contact with me few days later I got email from gotogate that my checking bags is included to my trip in both direction and I can check on airline website so I did and was like before no checking bags. Next phone call again promise to checking carryfully and sent my issue to another department. After few days I got email that I was right and my checking bags isn't included to my inbound trip. Next day email said "Please pay for bags to the airline and then share the invoice with us" so I did that with hope they will refund and problem will gone I WAS WRONG!!! I spent for extra checking bags £180, but the gotogate refund me £17.79. they cheated me and I'm sure not only me. Next phone call again same talk and promise to solve this issue, but I am 1000% sure that never happen because they tried said me they have to contact with airline to refund for my luggage THAT THE LIE!!! the gotogate should be refund me my money, not airline because gotogate made booking the tickets and did it wrong. People, avoid this agent it's cheating, lies, what for waisted hours on phone calls, I thought that will be a little cheaper but actually I paid more.