Awful awful customer service - will never use again and advice all others to stay away. First I book a ticket with them. A change is made by the Airline I am flying with. I send a request to Gotogate to ask if I can change my reservation because of it. They say they can't do anything until I buy a 25USD service package. I buy it and ask that they check if I can make a change. Now they come back to me and tell me they can't make a change unless I pay 120USD + any airline fee's (I can basically book a new flight for 130 USD). So I call the airline directly to ask if I can change my ticket. The Airline is about to make the change free of charge but then notices that it's booked through Gotogate and she says she can't change it. I try calling Gotogate and follow the phone instructions. Two times I get told that I am not calling the right person and need to select a different option. That I need to speak with the customer service department because there are charges involved (which would have been free if I booked directly with the airline). When I finally select the right option I have been waiting for over 20 minutes on the phone. Phone keeps saying if you can't wait you can contact us by email while all my emails say I have to contact them by phone to make the change. Pretty f-ing stupid customer support. I am guessing I will have to buy a new ticket as I am not even getting through to make a change.