DO NOT USE. I had a flight to Canada booked for March 21st on Porter airlines. Porter has cancelled that flight due to COVID-19. I called Gotogate, and they claimed that it had not been cancelled, despite the fact that I was literally looking at the statement online. A quick Google search would have confirmed that I was correct. They said I had to call Porter directly to get 'authorization', so I did. Porter, of course, told me that the travel agent needed to contact them directly and there was nothing they could do. So I called Gotogate back (each of these calls, of course, took a very long time.) Again, they claimed that my ticket was non-refundable, DESPITE THE FLIGHT BEING CANCELLED. I remained polite (I am Canadian, after all), but the agent became very aggressive and began talking over me and yelling. They again tried to tell me I needed to call Porter. When I told them that I had ALREADY called Porter, the lady again got very surly. Now I'm on hold with Visa to get the charge removed as fraud. I sincerely hope that Gotogate goes out of business. During a global pandemic they made it impossible to obtain a refund to a cancelled flight. Even had the flight not been cancelled, THE BORDER IS CLOSED! I cannot cross the border! None of this logic seemed to be of any consequence to anyone I spoke to at Gotogate.