AVOID THIS COMPANY trading as BSPAuto (and the Europcar outlet in Cherbourg). As 204 other people have pointed out on Google reviews, BSPAUTO are basically running an easy money-making scam. They allow you to book a car at a time that would be impossible for the local agency to fulfil. For example at the same time as their local supplier, in my case Europcar, closes. They then take your money and there is nothing you can do. They trot out the same excuse that you arrived late. In my case I booked to pick up a car at 12pm. Europcar was the local supplier. Even though I phoned them at 11.45am the Europcar office was already closed and had an out of office recording on. Even though BSPAuto staff phoned Europcar there was no reply. BSPAuto also said I could pick up the car at 2pm instead, when the Europcar outlet would reopen. But they were wrong. The Europcar office is always closed on a Saturday afternoon. As it was public holiday they were closed Sunday and Monday also. They suggested we come back on Tuesday if we still wanted the car. Our precious family holiday ruined. In any other business this would be called robbery. We went to another agency in Cherbourg who were well aware of this scam. Shame on a reputable organisation like Europcar to associate themselves with such immoral practices. There are many rental companies out there so why would anyone chose BSPAUTO even if you save a few Euros. People matter but not to BSPAUTO.