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GotRentalCars.com Reviews

2.2 Rating 128 Reviews
30 %
of reviewers recommend GotRentalCars.com
2.2
Based on 128 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Over A Week
Returns & Refunds
Refunds Process
Difficult
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Anonymous
Anonymous  // 01/01/2019
Car wasnt available when I called Avis who the booking was through so I cancelled, the had nor ecord of any booking Im still waiting for my refund
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Posted 1 month ago
I have used this company on a few occasions and not had an issue. However this time it was horrific!! We turned up to collect our car at Savannah airport we went to collect our car, provided all requested documents (which I had previously used in Philadelphia without issue) and was told that my driving was not valid. So Budget cancelled the booking. Went to another supplier two desks down and hired a car without issue!! Due to being refused by Budget GotCarRental refunded some of my money but charged us as a NO SHOW which was £50. I called today to try and see about me claiming back the £50 which was an absolute joke. They were the most unhelpful and rude. I could not understand why this company has charge me for something that was completely out of my hands. MOKTHAR (From GotRentalCar) definitely needs to have a crash course in customer service!! Rude, over talks, patronising. This experience with this company was very unpleasant and stressful. I will never use them again. PLEASE AVOID!!!!
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Posted 1 month ago
total scam. Bait and switch. Nowhere do they tell you before you get there to pick up the car that there is a hefty ETRA charge if you leave the provence and travel to another provence. So, for example if travelling from Calgary to Fernie but want to take a day trip to Alberta its several hundred added to the cost of the rental. And its a mandatory purchase for the whole week, not just the day of the side trip. Further, the insurance site to which the rental companies' web site directs you and has all the info on the car/truck you're renting doesn't bother to let you know that the total collision it provides is insufficient. No, you find that out when you try to pick up the rental. They won't rent it to you. You're screwed. The facility is a 10 min ride from the terminal. You call when you get in. But, if you want to tell them to pound salt because of their deceptive practices you have to wait until they happen to have a transport going to the airport so you can get an Avis or other company rental. Total time suck. But, of course!, they will sell you insurance at three times the cost to cover the collision requirement so you can pick up the rental. This is a very common scam with this company. While there trying to straighten the mess out no less than four other families were faced with the same dilemma. Stay away!
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Posted 2 months ago
Do not use this company, the change my car provider in Denver to other one, which was not allowed to use in other sates. Was 10 pm, and i have to find some other rental, that was take me approximately 4 hours, and extra $ 250. This business needs to be close and not provide any rental service.
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Posted 2 months ago
No car available, left stranded, ruined holiday and lost at least £400 no response, no refund, scam company, criminal, should be shut down before other innocent people are ripped off
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Posted 2 months ago
Very good
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Posted 2 months ago
I booked my car rental earlier in the year for my holiday in Florida for 21 days, from 27th September 2024. Unfortunately due to Hurricane Milton, which is due to hit Florida, we decided to see if we could get a return flight to the UK on Sunday 6th October. Under these circumstances beyond our control gorentalcars would not consider giving us a refund or credit note for the unused days. I will not be using this company in the future, and will certainly be putting an extremely negative review on TripAdvisor!
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Posted 2 months ago
Contacted Go Rental after contacted Dollar and they were rude, unhelpful, unsupportive and unsympathetic. I'm too scared to drive car and so worried I will break down and have accident hired a car from Tampa international airport. after 6 days a Oil and Maintenance light came up. no rental company near by. unable to contact directly with any Dollar Outlet on phone waiting to speak to an associate for 2 hours. to scared to drive. should have been checked over before rented out When I eventually was able to speak with someone they said "it's normal perfectly fine unless you are planning on driving 5000 miles". I am not happy not convinced we are safe and all cars should be checked out before rented out
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Posted 2 months ago
Ein Stern ist noch zuviel. Wir hatten ein Meitwagen gebucht, der auch bestätigt wurde - 1 Tag vorher wurde diese ohne Begründung storniert. Ein Alternative war nicht mehr zu bekommen. Ich kann daher nur von diesem Anbieter abraten
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Posted 2 months ago
eMAIL sent to GotRentalCars 14th August, provided below provides the background to this review. Today (20th August) I have called them (again) and spoken to "Ikro". This time I was asked to raise a complaint using a link he supplied. I am still waiting for a response ..... not to mention my money! "Dear Sami, I understand from your colleague, "Salma" who I spoke to earlier today that you are her manager, per the job title she confirmed this afternoon. I am writing to formally complain about the truly dreadful service I have experienced from your company. I made the booking below on the 6th January, 2024, and my credit card was debited for £323. Using your online form I cancelled the booking on 12th June, 2024. I had received no refund as at 25th July. I called you on 0207-373-7354 and spoke to "Oumnia". She checked the booking notes, and confirmed I had cancelled the booking. She told me I should have received my refund as at 4th July. She told me that she would send me an email and sort out the refund. I am still waiting. I called again this afternoon and spoke to "Salma", she told me (a) that I had never turned up to pick up the car, then (b) that she thought the car rental company were "confused", (c) that you needed to check if the contract had been cancelled and finally that you would call back within thirty minutes. I am still waiting ....." Date of experience: 20 August 2024
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Posted 2 months ago
Avoid!!! Had all my details wrong booked over the phone didn’t have a clue messed my holiday up by taking another policy out and to top it off they won’t refund my money claim has been going on for 6 months now in touch with financial embossment team and now taking them to court as they are not doing nothing Avoid!!!!
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Posted 2 months ago
Issues with getting a refund on cancelled booking have called numerous times and keep being told they are waiting confirmation from rental company to issue refund. Has been a month with no response
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Posted 3 months ago
My husband rented a car from them. Unfortunately he realized immediately after paying that it specified a pickup in another city (the pickup was not well marked). He called to change the city and was told it would be a £50 fee! They also claimed it was the actual car rental company that charged that price. When he called the car rental company directly, they said the fee was charged by the GotRentalCars website. Now when he tries to call the website help line, it hangs up immediately. We're feeling very scammed.
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Posted 3 months ago
I got charged £50 when cancelled car hire over 24hrs notice. Their webpage states $25 Dollers charge cancelling within 48hrs and $50 Dollers charge if no show or cancel at time of collection Dishonest car rental company
GotRentalCars.com 1 star review on 16th August 2024
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Posted 3 months ago
Do not trust GotRentalCars . Do not rent thru them .Imagine having to pay extra to drive from Ontario to Quebec …. Just a scam to get more money from customers ! They subbed my contract to Routes … dishonest ..cheaters ..bait and switch
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Posted 4 months ago
In summer of 2024, I rented via Got Rentals specific type od vehicle at Europcar and prepaid rental, including insurance in case of damage or theft. When tried to pick up the vehicle they tried to give us smaller car (that after I saw what they gave us) returned and demanded same type of vehicle because we were four. At the counter they tried to sell me insurance and other products. I declined all of their offer, but then they said that they would not give me the vehicle. They said that i need mandatory insurance to drive on UK roads. As we planned to use the car for our hollidays I had no choice as to "forcefully agree" and after I got home (after one week) Europcar charged me additional 300 pounds (cca. 360 EUR).
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Posted 4 months ago
Absolutely terrible experience, don’t use this company. Wish I had read these reviews before using them but they charged me £383 initially, and then Thrifty also charged me £414. Both companies are terrible in terms of customer service and I’ve been emailing the claims team now for weeks with no response. Thrifty are basically uncontactable. Neither company care and are happy to keep your money that doesn’t belong to them.
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Posted 4 months ago
We were 5 minutes late to pick up our 2pm Europcar rental in Granada on Sunday only to discover they close at 2pm for the day. We were not made aware of this in advance. Not only were we left with no car we are now told they will not refund our payment. Incredibly disappointing service. AVOID!
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Posted 4 months ago
SCAM. Still waiting for a refund that they keep telling me they are processing. Do not book a rental car with this company.
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Posted 4 months ago
I had a strange interaction with this company - I rented a vehicle through Booking.com and paid upfront, received confirmation and was comfortable all was in order. A week before my trip Got Rental Cars started calling me asking me if I was still interested in the booking and if so I would need to pay. I explained my reservation was already in place and pre-paid. They apologised for disturbing me, but they kept calling. I checked with booking.com and the car rental and sure enough my booking had been duplicated - one paid in advance and the other not. Seems odd a company I have never heard of has duplicated my booking and was seeking payment - not sure if this should be reported as a scam - the agent on the phone didn't offer an explanation of the duplication even when pressed for a response. I shall look out for this company in the future and make a point of avoiding them!
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Posted 5 months ago
GotRentalCars.com is rated 2.2 based on 128 reviews