“I phoned Gotrentalcars for a quote and the representative I talked to was very knowledgeable and helpful. He made the rental for me in a few minutes. Everything happened as he told me so I give them 5 stars and I will rent from them again!”
“The prices are Great. The service in Puerto Rico was exceptional. We arrived and the shuttle was waiting for us at the door, no line at the counter and the car was in good condition.”
“I rented a car through gotrentalcars website for my trip in Cancun and they had the best deal online. Pick up went smooth, no complaint. I will use them again”
“AVOID! AVOID!
Booked rental car with their sister company gotrentalcars.com. Had to cancel as flight got cancelled. They confirmed refund minus £25 admin fee.
Its been close to 2 months now, have emailed them numerous times, and called - STILL NO REFUND. Absolute scam and shameless company full of liars and thieves.
PLEASE AVOID!”
“I rented a car with this company, I prepaid it. At pick up the rental company (Budget) couldn't find the booking. I had to rent another car for 3 times the amount I booked before. Budget tried to call the company, but nobody picked up the phone, we tried the USA number and the European number several times. Also on email they don't respond. Now the rental has cost me 1700€ for 6 days, a simple car! After several complaints, still no respond! Never rent with this company. It's really a shame!”
“Booked and paid 3 weeks ago, only to turn up in Scotland to a third party rental that had no car. offered another car but had to pay more and wanted to stick £1200 on my credit for holding, although I had paid for full insurance. we refused to pay the extra and was told to leave. no refund speak to who you booked it with!! have tried calling and emailing and had no response. avoid at all costs.”
“They pretended my payment hadn't gone through then tried to take a second one. They don't answer the phone - have had to raise the issue with my bank. Either a rubbish company or a scam.”
“I WOULD NEVER USE THIS COMPANY TO BOOK A CAR AGAIN. THEY DO NOT HAVE ANY COMMITMENT TO PROVIDE PROMISED SERVICES FOR THEIR CUSTOMERS.
I booked a 7-seater automatic car for 3 days from Marrakech Airport (Morocco). When I went to pick up the car, the company Global (United which was renting out the car as their third-party provider) did not have a 7-seater available at the time. Firstly, they offered a 5-seater automatic car. After a long discussion, they offered me to take a manual car (I booked an automatic) and promised to change it to an automatic on the following day to be picked up at a different location in a different city! The car was a disaster: 1- The brake of the car had a bad noise (UNSAFE), 2- The radio was locked, 3- The front wiper did not work, 4- The rear doors didn’t open from the inside. They provided a number to arrange for changing the car which I called many times but no answer!!
After taking the manual car, the next day I went to the new location for changing the car and they didn’t have an automatic car ready for us!!! Time and money wasted. I complained to the company and the company did not get back to me at all. I have hired cars from different companies before and never had such a bad service. They did not care about the customers at all. BEWARE OF THEM!”
