“Firma która niszczy ludziom wakacje, okrada z pieniędzy i ignoruje telefony. Zapłaciłam za wynajęcie auta na 7dni. Po przylocie na miejsce nie było auta, nie było nikogo kto by wyjaśnił co się stało. Firma nie odbiera telefonów.”
“Avoid this company as they agents abroad which in Maroco they take your money as deposit and they will never give you the deposit back and they will never answer your calls . And the gotrentalcar.com also scam they never answer you and they put the phone down on you . Please avoid this company”
“I booked and paid 2 weeks ago and the day before collecting the car they sent me 2 brief mails saying that the booking was cancelled (no motives) at no extra cost to me!!!
Don’t use this company!!
They are scammers.”
“Extremely poor service and communication.
Ryanair changed my flight times. same day just different times.
I contacted gotrentalcars.com several times via e-mail to advise of flight time changes - no reply. I tried to phone and left a message - no reply.
Ryanair then cancelled the flights so I had to cancel the car hire.
I did receive an automated reply confirming cancellation but had to e-mail to chase the full refund which was due.
Eventually I received a reply saying it would take 10 days (which is a disgrace in itself as I paid instantly). 10 days pass and still no refund. Therefore I had to go to the lengths of contacting my credit card company who issues the refund immediately without any problems - now that is customer service.
I will NEVER deal with gotrentalcars.com again and if you are not aware, then think twice before booking through them.”
“Rented a vehicle in the UK via GotRentals and two days later they cancelled my reservation with no reason given.
I then tried to contact them without success to get a refund, it has now been sometime therefore l have instructed my credit card company to get involved which meant l had to cancel my credit card.
A lot of hassle needless to say l would not use them again.”
“Company junk don't really buy from them. do they not even respond by phone or email? I had problems with a vehicle that I rented, I had to change the date and that was not possible, I canceled it out of fear of losing all the value and I still lost half of the value and I can't get in touch with them.
they are really bad, i am very sad about all this.”
“Do not reserve/rent from this company. We go totally ripped off! Fifteen fraudulent charges on my credit card. My bank was sending us notifications. We arrived in Portugal after a 14 hour flight. Went to pick up our rental car. The agent at (Europcar) tried very hard to get us to upgrade. We told him NO thank you. The car we reserved was not available so he gave us what was available.
We returned the car with a full fuel tank as agreed and they added 30 euros on our finally bill saying the fuel tank was not full. And an extra 190.00 euros for a upgrade. We feel the agent took advantage of us because we are seniors and we were very tired.
Word of advise - get everything they ask you to sign in your own language
Drop off the car rental when they are open
Get the finally bill as soon as you return the car
GotRentalCars.com is not helping us resolve this problem with Europcar”
“This is the best third party website I have ever used for car rentals. Representatives are very knowledgeable and helped me book my car for my recent trip down in Florida. Low price, great service and no surprise”
“I want to say that these guys don’t deserve these bad reviews as they have done a great job for me and my family. We rent 2-3 times a year from gotrentalcars.com and we are very happy with the price and service provided.”
“The only reason I gave this a 1 star is because I was not given the option to choose 0. I rented a car for 4 days for a trip we were going to take but my fiance had a heart attack the day before we were going to leave. I called to cancel and they told me that because it wasn't within the 24 hour period they will not give us a refund. I can understand ok maybe 1 day but they charged us the entire rental period. This was not our fault. It was a medical emergency and they have the heartless gaul to charge us the entire fee. I will NEVER use this company again. And I would strongly change my reservation if you did or are about to. DON'T DO IT. They will rip you off and not think twice about it.”
“Do not book with them. You cannot contact them. They have taken money from my account when they shouldn’t have. We are looking into our options but please do not give them your card details.”
“Should have considered their lower review scoring before I made the booking. A temporary booking was provided and then an email followed to say I needed to send scanned copies of my credit card to an email address. Imagine e any company ever thinking this was acceptable! I said this was far too risky and I wanted to cancel with full refund. Never again not at all progressional”
“Booked a car in France, at Perpignan airport. No car, no phone being answered, appalling service. They then tried to say it was my fault and their was a phone number for the rental company on the voucher, there was not. Many hours spent on the phone. Intending to take them to court unless they sort it out in the morning. Very dissatisfied”
“Due to Corona virus travel restrictions I had to cancel a trip to Florida with my family. We had 3 vehicles reserved, all booked through Gotrentalcars but with different Vehicle renters : Hertz / Alamo / Dollar.
A simple email from each of us, and within a few days we all had a FULL refund paid back onto our credit cards.
I just want to compliment this company for their actions. I have used them before and will certainly use them as soon as we get the opportunity to travel again.
Excellent customer services A++++++++”
“i was ripped off, i arrived late at bodrum to find no rental company ever having heard of" essence rentals" no one was there and the got rental number was simply dialing out, i rented another car from enterprise. do not use these thiefs plain and simple.”
