GotRentalCars.com Reviews

Name: GotRentalCars.com
Rating: 2.11

2.1 Rating 142 Reviews

27 %

of reviewers recommend GotRentalCars.com

Company Reviews

Questions

Metrics

2.1

Based on 142 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult

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GotRentalCars.com 1 star review on 16th August 2024

Nathan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I booked my car rental earlier in the year for my holiday in Florida for 21 days, from 27th September 2024. Unfortunately due to Hurricane Milton, which is due to hit Florida, we decided to see if we could get a return flight to the UK on Sunday 6th October. Under these circumstances beyond our control gorentalcars would not consider giving us a refund or credit note for the unused days. I will not be using this company in the future, and will certainly be putting an extremely negative review on TripAdvisor!”

Helpful Report

Posted 1 year ago

“Contacted Go Rental after contacted Dollar and they were rude, unhelpful, unsupportive and unsympathetic. I'm too scared to drive car and so worried I will break down and have accident hired a car from Tampa international airport. after 6 days a Oil and Maintenance light came up. no rental company near by. unable to contact directly with any Dollar Outlet on phone waiting to speak to an associate for 2 hours. to scared to drive. should have been checked over before rented out When I eventually was able to speak with someone they said "it's normal perfectly fine unless you are planning on driving 5000 miles". I am not happy not convinced we are safe and all cars should be checked out before rented out”

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Posted 1 year ago

“Ein Stern ist noch zuviel. Wir hatten ein Meitwagen gebucht, der auch bestätigt wurde - 1 Tag vorher wurde diese ohne Begründung storniert. Ein Alternative war nicht mehr zu bekommen. Ich kann daher nur von diesem Anbieter abraten”

Helpful Report

Posted 1 year ago

“eMAIL sent to GotRentalCars 14th August, provided below provides the background to this review. Today (20th August) I have called them (again) and spoken to "Ikro". This time I was asked to raise a complaint using a link he supplied. I am still waiting for a response ..... not to mention my money! "Dear Sami, I understand from your colleague, "Salma" who I spoke to earlier today that you are her manager, per the job title she confirmed this afternoon. I am writing to formally complain about the truly dreadful service I have experienced from your company. I made the booking below on the 6th January, 2024, and my credit card was debited for £323. Using your online form I cancelled the booking on 12th June, 2024. I had received no refund as at 25th July. I called you on 0207-373-7354 and spoke to "Oumnia". She checked the booking notes, and confirmed I had cancelled the booking. She told me I should have received my refund as at 4th July. She told me that she would send me an email and sort out the refund. I am still waiting. I called again this afternoon and spoke to "Salma", she told me (a) that I had never turned up to pick up the car, then (b) that she thought the car rental company were "confused", (c) that you needed to check if the contract had been cancelled and finally that you would call back within thirty minutes. I am still waiting ....." Date of experience: 20 August 2024”

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Posted 1 year ago

“Avoid!!! Had all my details wrong booked over the phone didn’t have a clue messed my holiday up by taking another policy out and to top it off they won’t refund my money claim has been going on for 6 months now in touch with financial embossment team and now taking them to court as they are not doing nothing Avoid!!!!”

Helpful Report

Posted 1 year ago

“Issues with getting a refund on cancelled booking have called numerous times and keep being told they are waiting confirmation from rental company to issue refund. Has been a month with no response”

Helpful Report

Posted 1 year ago

“My husband rented a car from them. Unfortunately he realized immediately after paying that it specified a pickup in another city (the pickup was not well marked). He called to change the city and was told it would be a £50 fee! They also claimed it was the actual car rental company that charged that price. When he called the car rental company directly, they said the fee was charged by the GotRentalCars website. Now when he tries to call the website help line, it hangs up immediately. We're feeling very scammed.”

Helpful Report

Posted 1 year ago

“I got charged £50 when cancelled car hire over 24hrs notice. Their webpage states $25 Dollers charge cancelling within 48hrs and $50 Dollers charge if no show or cancel at time of collection Dishonest car rental company”

Helpful Report

Posted 1 year ago

“Do not trust GotRentalCars . Do not rent thru them .Imagine having to pay extra to drive from Ontario to Quebec …. Just a scam to get more money from customers ! They subbed my contract to Routes … dishonest ..cheaters ..bait and switch”

Helpful Report

Posted 1 year ago

“In summer of 2024, I rented via Got Rentals specific type od vehicle at Europcar and prepaid rental, including insurance in case of damage or theft. When tried to pick up the vehicle they tried to give us smaller car (that after I saw what they gave us) returned and demanded same type of vehicle because we were four. At the counter they tried to sell me insurance and other products. I declined all of their offer, but then they said that they would not give me the vehicle. They said that i need mandatory insurance to drive on UK roads. As we planned to use the car for our hollidays I had no choice as to "forcefully agree" and after I got home (after one week) Europcar charged me additional 300 pounds (cca. 360 EUR).”

Helpful Report

Posted 1 year ago

“Absolutely terrible experience, don’t use this company. Wish I had read these reviews before using them but they charged me £383 initially, and then Thrifty also charged me £414. Both companies are terrible in terms of customer service and I’ve been emailing the claims team now for weeks with no response. Thrifty are basically uncontactable. Neither company care and are happy to keep your money that doesn’t belong to them.”

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Posted 1 year ago

“We were 5 minutes late to pick up our 2pm Europcar rental in Granada on Sunday only to discover they close at 2pm for the day. We were not made aware of this in advance. Not only were we left with no car we are now told they will not refund our payment. Incredibly disappointing service. AVOID!”

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Posted 1 year ago

“SCAM. Still waiting for a refund that they keep telling me they are processing. Do not book a rental car with this company.”

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Posted 1 year ago

“I had a strange interaction with this company - I rented a vehicle through Booking.com and paid upfront, received confirmation and was comfortable all was in order. A week before my trip Got Rental Cars started calling me asking me if I was still interested in the booking and if so I would need to pay. I explained my reservation was already in place and pre-paid. They apologised for disturbing me, but they kept calling. I checked with booking.com and the car rental and sure enough my booking had been duplicated - one paid in advance and the other not. Seems odd a company I have never heard of has duplicated my booking and was seeking payment - not sure if this should be reported as a scam - the agent on the phone didn't offer an explanation of the duplication even when pressed for a response. I shall look out for this company in the future and make a point of avoiding them!”

Helpful Report

Posted 1 year ago

“flight was delayed due to stormy weather , I. called and said we would be arriving at 6:30pm in orlando. they told me that would be ok and when we arrived to get car,They cancelled my reservation and then proceeded to tell me they had No cars left to rent. as the parking lot was full of cars??? The woman working the counter kept saying reservation cancelled can’t rent a car .. WTF?? Please avoid hassles and delays and rent from a reputable company’s.Because of this company It took over 3 hrs to over another car Seems likeA scam !!!”

Helpful Report

Posted 1 year ago

“I arranged to hire a car in early April unfortunately due to a bereavement we had to cancel. I knew there would be a £25 fee taken due to the late cancellation. I was promised the remaining money back and expected this to go back on my credit card which I used to pay for it. The money did not arrive and I have had to phone and email many times to get things seen to. Instead of the money going onto my credit card they sent it through to my bank account but in the process they charged me fees totalling £16. I am now 10 weeks on and I am still trying to get the rest of my money back. I DO NOT recommend using this company as getting anything sorted is not easy.”

Helpful Report

Posted 1 year ago

“I had an awful experience on June 12th. Due to a delayed flight, I called customer service multiple times to confirm my rental car would be available. Despite assurances, when I arrived at midnight, the office was closed, and no one was there to help. My daughter and I were forced to spend the night at the airport, leading to her falling ill and me missing important business meetings. The entire ordeal was extremely distressing and inconvenient. Very disappointed with the service and lack of support.”

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Posted 1 year ago

“They're f.cking cheating, they charged me double time. Don't ever rent from this company.they try to steal your money anyway even you right.”

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Posted 1 year ago

“I wish negative stars would be an option. This company is horrific in terms of customer service and use bad suppliers. I hired a car for a trip which I ended up having to cancel because the rental company did not have a manual car and instead offered a large bmw. The total opposite in terms of what I had booked. I rang bsp on the collection day to tell them I couldng accept this and needed to cancel. The person I spoke to was exceptionally rude and unhelpful. Since applying for a refund bsp has struggled to contact their supplier, sixt hammersmith. When they did they accused me of lying and being a no show which is so incredibly frustrating given my entire family trip was cancelled due to these companies. I still have not received a single penny of the £250 I paid to bsp. I would also add that sixt tried to charge an additional £200 on the day for insurance if I were to take the bmw. A hidden cost that was not made clear by bsp during booking. Overall this really has been terrible and I would never never use either company again. I've actually gone ahead with buying a car now because I don't trust rental companies altogether and never want to be in the same situation again away from an important family event. Strongly advise against using this company!!!”

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Posted 1 year ago

“Used this company while in Tampa. Long walk to the outside to be picked up and taken to location. Ok dealt with that. They did have a car, clean and nice, BUT TAKE NOTE: when they give you a short list of insurance companies they'll accept, THAT'S THE WHOLE LIST. My bf and I carry different insurance, legit insurance full coverage that they would not honor. At 10p you're stuck, charged us $600 for 1 week of car insurance and even more of your wanted to have a 2nd driver. Heard another customer going thru the same issue when we returned the car. Then the issue with the dam tolls. Either pay for Sun pass for the entire rental even though not using it, or pay as you go & it's sent to your cc.. so $20 for 1 toll we used during that week. Would have skipped toll, like we could do for most everything, but to go to the fort you have to go thru a toll, ridiculous!! Lesson learned, back to Budget, Alamo, Avis, etc.”

Helpful Report

Posted 1 year ago

GotRentalCars.com is rated 2.1 based on 142 reviews