I wish negative stars would be an option. This company is horrific in terms of customer service and use bad suppliers. I hired a car for a trip which I ended up having to cancel because the rental company did not have a manual car and instead offered a large bmw. The total opposite in terms of what I had booked. I rang bsp on the collection day to tell them I couldng accept this and needed to cancel. The person I spoke to was exceptionally rude and unhelpful. Since applying for a refund bsp has struggled to contact their supplier, sixt hammersmith. When they did they accused me of lying and being a no show which is so incredibly frustrating given my entire family trip was cancelled due to these companies. I still have not received a single penny of the £250 I paid to bsp. I would also add that sixt tried to charge an additional £200 on the day for insurance if I were to take the bmw. A hidden cost that was not made clear by bsp during booking. Overall this really has been terrible and I would never never use either company again. I've actually gone ahead with buying a car now because I don't trust rental companies altogether and never want to be in the same situation again away from an important family event. Strongly advise against using this company!!!