Do not rent from this agency. My experience was something out of a movie script. After booking a rental, the instructions came by email. I had to take a bus from the Los Angeles airport to a "pick up" lot. The instructions asked me to board an orange line bus which I did. That line took me to the employee lot. I got back on the bus, went back to the airport and called the Got Rental Cars. They told me to get on another color bus line to get to the pick up lot. I did. The pick up van took me to the rental car lot where I spoke to someone on a video monitor through a zoom link. It was then I found out the rental was going to cost me an additional $225.91. I stupidly agreed. The car they wanted me to drive was a 1980's Cougar that was so low I couldn't see over the dash. When I asked for an exchange, I was told it would be an upgrade and more money. There were other issues too. At the end, I paid almost $500 for this bait and switch rental. DO NOT RENT HERE.