I purchase gift hampers online often and sometimes for interstate deliveries. This company let me down. Order placed at 2:23pm Tuesday, delivery showing on order (for Brisbane inner city address as receiver) as Wednesday 29th. As at 4:30pm Wednesday I called this company to enquire what happened as the tracking showed the shipping label had been created at 3:31pm Wednseday (24hours afeter I placed the order) and Aust Post tracking shows awaiting to receive the package. Customer service advised that she was not able to locate my order and will call me back. Her return call she advised that my order (place at 2:32pm Tues) had missed the cut off time of 3:00pm and was shipped early this morning. I challeged her dishonest reply as Aust Post shipping shows it was not received, label created only and she said that "due to Christmas back log the orders are delayed" I reminded her that it is only 29 Nov and Christmas is 4 weeks away. Tracking shows my package has not been received by Aust Psot as at 4:40pm the day after order placed. Order shows delivery date 29th Nov. Do not use this company if you are hoping the hamper to be delivered. Especially do not use in December as they can not handle orders placed in November and will blame delys due to Christmas back logs. I can highly recommend The Hamper Emporium for quality, reliable delivery and customer service.