Login

Start Free Trial Are you a business? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Gourmet Basket Reviews

4.6 Rating 6,679 Reviews

92 %

of reviewers recommend Gourmet Basket

Company Reviews

Product Reviews

4.6

Based on 6,679 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Write Your review

Tell us how Gourmet Basket made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Gourmet Basket 5 star review on 18th May 2023

Gourmet Basket 5 star review on 18th May 2023

Mine Ozlem Trejo

Gourmet Basket 5 star review on 18th May 2023

Mine Ozlem Trejo

Gourmet Basket 5 star review on 18th May 2023

Mine Ozlem Trejo

Gourmet Basket 5 star review on 18th May 2023

Mine Ozlem Trejo

Gourmet Basket 5 star review on 16th May 2023

Gourmet Basket 5 star review on 16th May 2023

119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchase gift hampers online often and sometimes for interstate deliveries. This company let me down. Order placed at 2:23pm Tuesday, delivery showing on order (for Brisbane inner city address as receiver) as Wednesday 29th. As at 4:30pm Wednesday I called this company to enquire what happened as the tracking showed the shipping label had been created at 3:31pm Wednseday (24hours afeter I placed the order) and Aust Post tracking shows awaiting to receive the package. Customer service advised that she was not able to locate my order and will call me back. Her return call she advised that my order (place at 2:32pm Tues) had missed the cut off time of 3:00pm and was shipped early this morning. I challeged her dishonest reply as Aust Post shipping shows it was not received, label created only and she said that "due to Christmas back log the orders are delayed" I reminded her that it is only 29 Nov and Christmas is 4 weeks away. Tracking shows my package has not been received by Aust Psot as at 4:40pm the day after order placed. Order shows delivery date 29th Nov. Do not use this company if you are hoping the hamper to be delivered. Especially do not use in December as they can not handle orders placed in November and will blame delys due to Christmas back logs. I can highly recommend The Hamper Emporium for quality, reliable delivery and customer service.”

Posted 5 days ago

“Awesome hamper! Local beers and socks for the win!”

Posted 1 week ago

“Great value & stunning presentation”

Posted 2 weeks ago

“Customer service was exceptional Danielle went above and beyond to assist me I sent a hamper to my sister she was over the moon with the quality of the goodies and I was delighted with the prompt delivery. Money well spent will definitely use this Company again”

Posted 2 weeks ago

“I am so happy with this company. I gave the incorrect address and when i gave the correct one they were only too happy to re deliver at no extra charge.. The product is perfect for what i wanted. The delivery driver and the company representative on the phone were so helpful. Thank you”

Posted 1 month ago

“We sent this Luxury Pamper Hamper to my Husbands Mum (70+) in New Zealand (had to forward it to NZ), we added a candle and other hand wash, she loved everything and commented on how, light, soft & warm the robe was. She is looking forward to the cooler nights in New Zealand.”

Posted 1 month ago

“My good friend is going overseas and I wanted to get them a gift before they left. A very very early Christmas present. The basket actually arrived a little early and was really nicely presented. Thanks so much for your great service.”

Posted 1 month ago

“Really happy with this gift hamper, it had a lovely mix of items.”

Posted 1 month ago

“I couldn’t be more disappointed with this company. I ordered a hamper for my daughter to be delivered on her birthday. She had just broken her leg and she was alone. I wanted to cheer her up. When the gift had not arrived on her birthday I rang and the person I spoke to was quite disinterested in the problem. I suspect the order had not even been processed yet they took my money as soon as I ordered. The hamper was delivered 4 days after her birthday. If they cannot deliver on the preferred date they should say so. I would have cancelled my order. Finally, they have said they will refund the delivery fee which is minimal. They have the audacity to send emails thanking me for my business and including the statement “ Shop today and schedule your delivery for the day of your choice” .This company is very unreliable and I would not recommend it to anyone. There are better choices out there.”

Posted 1 month ago

“We received the sympathy hamper ("forever in our hearts"). The produce we received was or poor quality. Something you could buy from a $2 shop. There were two plastic flower pots. (Value less than $2), a tiny sympathy paper book (about 2 inches square), and valued at about 10 cents. A metal phot frame that you could buy from a cheap gift shop or even Kmart. The total value would have been less than $10 retail. If you are looking for a sympathy gift, you would be better to buy a card and write a note, it would be more meaningful, and better value for money. I would never buy from this website knowing the quality of their product.”

Posted 2 months ago

“Outstanding service and quality. The recipient loved their delivery. Cannot rate Gourmet Basket more highly a true 5* experieince”

Posted 2 months ago

“I am pleased to express my satisfaction with this outstanding product. It has left quite an impression on me! The expedited delivery, complete with tracking, ensured that I received it in a timely manner. The exceptional quality of the champagne and the assortment of chocolates in the mix box are worth noting. I am so impressed that I feel compelled to send a gesture of appreciation in the form of a gift. Without hesitation, I highly endorse this product to others.”

Posted 3 months ago

“Bought this as a gift for a friend, the robe is SO SOFT. Must admit I was surprised that there was only 2 products in it because it kinda looks like there’s 4 from the way they’ve displayed it. However that’s on me for not reading it more thoroughly. The products are nice and the gown is divine and a large size for extra comfort and snug. I also added wine as an extra which was nice. It comes so beautifully presented too. Looks and feels luxe. Thanks Gourmet Basket!”

Posted 4 months ago

“Yes my family loved there gourmet basket there was something in there for everyone and I’m sure we will be visiting gourmet again thank you so much Shirley bowers x”

Posted 5 months ago

“We bought a small basket for my mum-in-law. She isn't a fussy or high-maintenance sort, so small and simple suited her well. She would be too polite to say she hated it (lol), but she was very effusive with her thanks! I am also very grateful for your quick delivery. Given the time of year, I was not expecting such promptness. Thank you for your services.”

Posted 5 months ago

“It was fantastic to find such a variety of gourmet baskets to choose from. A huge range of products and pricing made buying special gifts for different work colleagues very simple. Highly recommend the vast options available to choose from.”

Posted 6 months ago

“The process of organising a basket for an interstate delivery was pretty easy using the website, this was for a member of the team whose mother had passed away, and the selection of wine and crackers meant that they could take the opportunity to sit and reflect on her life together over a wine.”

Posted 6 months ago

“Was a sympathy present for my niece She loved it Little book of Comfort picture frame & beautiful white orchid Lovely presentation in the black & gold box”

Posted 6 months ago

“My son was very happy with my selection and the qualities of presentation”

Posted 6 months ago

“My daughter-in-law was overjoyed to receive the basket. Thank you for your service.”

Posted 6 months ago

«
1
2
3
4
5
»

Gourmet Basket is rated 4.6 based on 6,679 reviews