Gourmet Basket Reviews

Name: Gourmet Basket
Rating: 4.64

4.6 Rating 7,424 Reviews

91 %

of reviewers recommend Gourmet Basket

4.6

Based on 7,424 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Write Your review

Tell us how Gourmet Basket made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Gourmet Basket 5 star review on 3rd November 2025

Ashley Matthews Wray

Gourmet Basket 5 star review on 27th May 2025

Shelley Cosford

Natalie Wallace

Anonymous

Gourmet Basket 5 star review on 28th April 2025

Jennifer Williams

133

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I specifically asked for it to be delivered on the Friday - I paid 6 days before. Apparently it was sent the night before and had to travel interstate and to a country town. It did not arrive in time for a very large family birthday weekend it was a gift from 4 people. It arrived the next Tuesday. When I rang to tell you I was told that Australia post tells you when to post it. Well Australia post should know it's takes days to delivery. And a company that runs by another companies timeline is ridiculous. When I spoke to the girl I asked her to pass it onto management and she said they won't really do anything g about it. So I will never buy from you again. And nor will the other 3 people. You had literally one job - get a basket to a person on a date ordered.”

Helpful Report

(Belrose) - Posted 2 weeks ago

“It didn't arrive on the date asked it to arrive on, the quality of the items was average and the utensils and basket quality was sub par.”

Helpful Report

(Belrose) - Posted 1 month ago

“Recipient never received the parcel. It was returned to me twice. Should have been made by courier not Australia Post who are unable to deliver to hospitals”

Helpful Report

(Belrose) - Posted 1 month ago

Hi Mandy, Thank you for your feedback, and we’re sorry to hear about your experience. We can confirm that this order was delivered to Mitchelton, QLD via Australia Post in May. If you would like us to provide further assistance or a copy of the delivery confirmation, please feel free to contact us at [service@gourmetbasket.com.au], and we’ll be happy to help. Kind regards, Gourmet Basket

Posted 1 month ago

“It was all fine except I opted out of receiving ongoing promo emails and you continued to send them to me anyway and then passed on my email to this reviews website. So in terms of company integrity 0/10.”

Helpful Report

(Belrose) - Posted 2 months ago

“my order came on wrong date even though I paid extra for direct date delivery and not all items I ordered came with delivery how many things can you get wrong in 1 order.”

Helpful Report

(Belrose) - Posted 3 months ago

“was a gift for a friend payed extra for express delivery and it arrived late”

Helpful Report

(Belrose) - Posted 4 months ago

“I purchased a Gourmet Basket for a family member’s birthday. The product itself was fine. The issue was with shipping. I paid extra for Premium Shipping to ensure delivery on a specific day, but it arrived the following day. When I contacted Gourmet Basket, they refused to refund the Premium Shipping fee, stating that the delivery date was not actually guaranteed and that they had fulfilled their responsibility because the package left their warehouse on time. That may be their policy, but as a customer, what exactly did I pay a premium for? Because of this experience, I won’t be ordering from them again.”

Helpful Report

(Belrose) - Posted 4 months ago

“Received late notification thar a product was unavailable. The hamper was not delivered on the day I requested and I received no notification as such and when the hamper was delivered the following day all chocolate products were stuck together and some discoloured - a disappointing experience”

Helpful Report

(Belrose) - Posted 4 months ago

“I placed an order on 26th February with a requested delivery date of March 6th. No one even attempted to contact me to say that would it would not be possible to meet that date. Now the recipient will not receive their gift on time for their birthday.”

Helpful Report

Posted 4 months ago

“My daughter has not received her order yet...Madeleine Sleba in Kingsthorpe Qld.. Please advise a tracking said it went to Kearney Springs Qld...”

Helpful Report

(Belrose) - Posted 5 months ago

“The contents were specifically for Chinese New Year which is why I purchased the gift package. The box in which the items were packed was black with black ribbon. Certainly NOT the message for New Year, as it signifies death and inauspicious occasions. Bad marketing by you.”

Helpful Report

(Belrose) - Posted 5 months ago

We’re sorry to hear the packaging didn’t align with your expectations. This is the packaging that was reflected in the product imaging on our website at the time of your purchase Please contact our customer service team so we can review your order details and help promptly. They have already tried reaching out. Thank you for sharing your feedback, and we’ll use it to improve our product presentation. Kind regards, Team Gourmet Basket

Posted 5 months ago

“The system let me put in a next-day delivery date, but then wouldn't let me finish the order as the delivery date cut-off had passed? Then why did you let me enter it in the first place? Bad Service! Will shop with your competitor instead.”

Helpful Report

Posted 7 months ago

Without having been contacted directly at the time, it’s difficult for us to determine exactly what occurred during your checkout experience. Our delivery options are subject to cut-off times, and when these are exceeded the system may prevent an order from being completed to avoid setting expectations that can’t be met. We always encourage customers to reach out to our customer service team if they encounter any issues, as we’re often able to clarify or assist immediately. Unfortunately, as we weren’t contacted in this instance, we didn’t have the opportunity to help. We appreciate you taking the time to leave your feedback and wish you all the best.

Posted 6 months ago

“Would be good if you waited for it to be delivered before you ask!!!”

Helpful Report

(Belrose) - Posted 7 months ago

“didnt arrive on time”

Helpful Report

(Belrose) - Posted 7 months ago

While we work very hard to support our customers and meet preferred dates wherever possible, occasional courier delays can unfortunately occur, particularly during busy periods, despite orders being dispatched correctly and on time from our facility. We’re sorry your hamper arrived one day after your preferred delivery date. I’m sure you can understand that we dispatch parcels strictly in line with delivery timeframes calculated and provided by third-party couriers, and once a parcel is handed over, the final delivery timing sits outside of our direct control. We truly care about the experience we provide, and while we regret the brief delay, it’s unfortunate to see a one-star rating due to factors outside of our control. Kind regards, The Gourmet Basket Team

Posted 6 months ago

“I ordered a gift basket for my daughters bday. Ordered on Nov 25th it's now the end of the working day Dec 1, and still no delivery. The bday was Nov 28th. I am based in NZ and thought a local AU company could deliver a simple gift within this time period. Poor customer service and feels like I have been scammed. # 11/12/25 finally got a refund. 17 days after placing the order. I appreciate the refund and whilst Matt was polite and professional to deal with - howver, the basket didnt arrive for an important event.”

Helpful Report

Posted 7 months ago

“Great product !!!! Terrible delivery service !!!!! by StarTrack 2 deliveries were taken to the post office because they went next door and didn't read instructions 😑 they took an image of the wrong door again... plastic covered glass.... I called to ask for help before ordering, I was told we are not responsible for the delivery.. as it's outsourced. 😞”

Helpful Report

Posted 9 months ago

Hello, Thank you so much for your feedback — I’m really glad to hear you loved the product, but I’m sorry to hear about the delivery experience with the postal service. I understand how frustrating it is when instructions aren’t followed. As noted in our Terms & Conditions at checkout, deliveries are handled by third-party couriers, but we always do our best to support where we can. I truly appreciate you taking the time to let us know, and I’ll make sure your comments are passed on. Thank you again for sharing your experience.

Posted 8 months ago

“you offered me a service for express delivery for which I can choose the date, however it came with a disclaimer. you should never offer express, choose the date delivery if you cannot guarantee that date. it is a false assurance. My daughter sis NOT receive her birthday gift on her birthday. when I questioned this I was referred to the disclaimer and that was that. I will NEVER use your company again and I encourage friends to NEVER use it. your service is rubbish IMO.”

Helpful Report

(Belrose) - Posted 9 months ago

Hello Linda, Thank you for taking the time to share your experience, and I’m truly sorry to hear how disappointed you were — especially as this was a birthday gift for your daughter. I completely understand how upsetting it is when something meant for a special day doesn’t arrive on that date. While our Express service allows customers to select a preferred delivery date, it does come with a disclaimer because deliveries are completed by third-party couriers, and delays can unfortunately occur. I appreciate, however, that when a date is offered at checkout, it can feel like a guarantee — and I’m sorry that this caused frustration. We always strive to support our customers as best we can, and I’m sorry that you felt the response you received wasn’t helpful. Your feedback is important, and it will be taken onboard as we continually review our service and communication. Thank you again for sharing your thoughts.

Posted 8 months ago

“Sadly the basket has not arrived, so I am deeply disppointed. Sadly the basket could not be dropped off at the address. My daughter, whose birthday gift this was from her close family in England, went to the post office to pick up the basket, but it waan't there. Is there any way you can tell me where it has gone, or refund the money paid please?”

Helpful Report

(Belrose) - Posted 10 months ago

Hello, Thank you for reaching out, and I’m so sorry to hear that your daughter hasn’t received her birthday basket — I completely understand how disappointing this must be for you and your family, especially with it being a special gift from England. So that we can look into this urgently, could you please email our Customer Care Team at service@gourmetbasket.com.au with the following details: Your full name Order number Recipient’s name Delivery address Once we have this information, we can investigate with the courier to locate the hamper and work on a resolution for you as quickly as possible. Thank you again for letting us know, and my sincere apologies for the upset this has caused.

Posted 8 months ago

“9 days later $270 basket with next day delivery nowhere to be seen, this company blames Aust Post but chargedd me for next day delivery, really not professional and follow up is very poor, I really doubt I will ever get the gift intended for a friend out of hospital, I have ordered through another company and was delivered next day.”

Helpful Report

Posted 11 months ago

Hello Mark, Thank you for taking the time to share your experience. I’m truly sorry to hear that your order has still not arrived — especially when it was intended for a friend coming out of hospital. I completely understand how upsetting and disappointing this situation must be. Our next business day delivery service is handled by a third party agency, and while delays can unfortunately occur, nine days is far outside what we would ever expect. I apologise sincerely for the frustration this has caused. We do follow up with the courier on behalf of our customers, but I’m sorry if you felt the support you received wasn’t sufficient. Your feedback is important, and we’ll take it on board as we continue improving how we manage courier-related delays. Thank you again for letting us know.

Posted 8 months ago

“MY PERSONAL EXPERIENCE I reached out to RANGEPRO.ORG regarding a concern with my account, and their support team truly impressed me. They were quick to respond, clear in their communication, and efficient in resolving the situation. Everything was set right, and my funds were promptly returned. Exceptional service from start to finish.”

Helpful Report

Posted 11 months ago

Hello Angie, Thank you for your message. I just wanted to let you know that the company you’ve mentioned — RangePro.org — is not associated with us in any way. We are a completely separate business and have no connection to their services. If you have any questions regarding an order placed with Gourmet Basket, I’m more than happy to help. Thank you!

Posted 8 months ago

Gourmet Basket is rated 4.6 based on 7,424 reviews