Gourmet Basket Reviews

Name: Gourmet Basket
Rating: 4.64

4.6 Rating 6,685 Reviews

92 %

of reviewers recommend Gourmet Basket

4.6

Based on 6,685 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Gourmet Basket 5 star review on 18th May 2023

Elan Hunter

Mine Ozlem Trejo

Gourmet Basket 5 star review on 16th May 2023

Molly Boden

Anonymous

119

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not recommend. Customer service is non existent at this point. Would not use again.”

Helpful Report

Posted 4 months ago

“I purchase gift hampers online often and sometimes for interstate deliveries. This company let me down. Order placed at 2:23pm Tuesday, delivery showing on order (for Brisbane inner city address as receiver) as Wednesday 29th. As at 4:30pm Wednesday I called this company to enquire what happened as the tracking showed the shipping label had been created at 3:31pm Wednseday (24hours afeter I placed the order) and Aust Post tracking shows awaiting to receive the package. Customer service advised that she was not able to locate my order and will call me back. Her return call she advised that my order (place at 2:32pm Tues) had missed the cut off time of 3:00pm and was shipped early this morning. I challeged her dishonest reply as Aust Post shipping shows it was not received, label created only and she said that "due to Christmas back log the orders are delayed" I reminded her that it is only 29 Nov and Christmas is 4 weeks away. Tracking shows my package has not been received by Aust Psot as at 4:40pm the day after order placed. Order shows delivery date 29th Nov. Do not use this company if you are hoping the hamper to be delivered. Especially do not use in December as they can not handle orders placed in November and will blame delys due to Christmas back logs. I can highly recommend The Hamper Emporium for quality, reliable delivery and customer service.”

Helpful Report

Posted 4 months ago

“Customer service was exceptional Danielle went above and beyond to assist me I sent a hamper to my sister she was over the moon with the quality of the goodies and I was delighted with the prompt delivery. Money well spent will definitely use this Company again”

Helpful Report

Posted 5 months ago

Hi Sandra, many thanks for your kind words, however you have only given us 1* review! Might you be able to change this to 5*? Many thanks

Posted 4 months ago

“I couldn’t be more disappointed with this company. I ordered a hamper for my daughter to be delivered on her birthday. She had just broken her leg and she was alone. I wanted to cheer her up. When the gift had not arrived on her birthday I rang and the person I spoke to was quite disinterested in the problem. I suspect the order had not even been processed yet they took my money as soon as I ordered. The hamper was delivered 4 days after her birthday. If they cannot deliver on the preferred date they should say so. I would have cancelled my order. Finally, they have said they will refund the delivery fee which is minimal. They have the audacity to send emails thanking me for my business and including the statement “ Shop today and schedule your delivery for the day of your choice” .This company is very unreliable and I would not recommend it to anyone. There are better choices out there.”

Helpful Report

Posted 6 months ago

“We received the sympathy hamper ("forever in our hearts"). The produce we received was or poor quality. Something you could buy from a $2 shop. There were two plastic flower pots. (Value less than $2), a tiny sympathy paper book (about 2 inches square), and valued at about 10 cents. A metal phot frame that you could buy from a cheap gift shop or even Kmart. The total value would have been less than $10 retail. If you are looking for a sympathy gift, you would be better to buy a card and write a note, it would be more meaningful, and better value for money. I would never buy from this website knowing the quality of their product.”

Helpful Report

Posted 6 months ago

“Champagne basket arrived with a bottle smashed. I had to go out of my way to click and collect a replacement and had to ask for the delivery fee on the initial order to be refunded. I also returned the unbroken bottles and chocolates. The worker didn’t offer an apology or any sort of compensation for my troubles. Not happy with the service.”

Helpful Report

Posted 10 months ago

“They did not receive the gift basket- very disappointing”

Helpful Report

Posted 11 months ago

“Arrived 5 days late”

Helpful Report

Posted 1 year ago

“After selecting GB for expedient delivery (and paying for it) with several business days notice ie ordered on a Sunday for delivery on a Wednesday. Hamper was delivered late missing the individuals birthday, nor was I provided with notice of delay. Very disappointing indeed for expense.”

Helpful Report

Posted 1 year ago

“They have not yet received the basket!!!”

Helpful Report

Posted 1 year ago

“The basket still hasn't been delivered!!! It's sitting at a depot. i'm extremely dissapointed and will leave a bad google review if this is not delivered by tomorrow”

Helpful Report

Posted 1 year ago

“I wrote to you last week advising that the gourmet basket I ordered for delivery to Tasmania last week was delivered with a totally incorrect card saying it was from someone else, and not the card I completed. I asked you to advise the recipient - and I don't believe this was done. And you also didn't answer my email advising you of this error. I hoinestly don't think I would use your service again , not because you made a mistake with the card but because you did nothing to rectify the problem. I sent alot of hampers thoughtout the year with my business and I was really disappointed with this one.”

Helpful Report

Posted 1 year ago

“I ordered from them as they guaranteed delivery to my daughters address in Santa Barbara and cost an additional $51 on a $60 order. Wasn't delivered on time and still Charged crazy amount for delivery and no refund. Not that I didn't try. Three emails and spoke to costumer service and nothing but horrible customer service. I don't post bad reviews and beyond disgusted and will never ever order from them again and don't recommend them at all.”

Helpful Report

Posted 1 year ago

“i have already complained to your service dept about the non-arrival of the chocolates at my son's house 16 Harris Street Paddington 2021 You successfully delivered to this address about 4 months ago - a Christmas hamper I am hoping for a prompt solution to his problem and look forward to hearing from you very soon regards, Philip Humberstone”

Helpful Report

Posted 1 year ago

“Booked for Thursday before Easter, as it was a Easter surprise for my daughter, as at the time of writing this it still hasn’t arrived!”

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Posted 1 year ago

“They haven’t arrived yeti”

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Posted 1 year ago

“The fruit was damaged Strawberries damaged Mango was soft and opened it was mush Maggie beer damaged Kiwi fruit damaged I didn't return it as was a Thank you present very disappointing when I saw it”

Helpful Report

Posted 1 year ago

“Good Afternoon I was really disappointed to hear that the fruit basket that I had delivered to friends in Sydney last Friday ended up at the Post Office!!?? By the time they collected it half the fruit had to be thrown out they said. I spent so much time on the phone putting that order through because the website wasn’t working then this happens! That is not very professional at all. I’d really like a refund or another delivery sent please. Robyn Prowd”

Helpful Report

Posted 1 year ago

“Instead of delivering to the mentioned address the parcel was delivered to the post office without any notification of the receiver!”

Helpful Report

Posted 1 year ago

“poorly handled, not delivered as scheduled, and overall poor form for the price. not recommended.”

Helpful Report

Posted 1 year ago

Gourmet Basket is rated 4.6 based on 6,685 reviews