Gourmet Basket Reviews

Name: Gourmet Basket
Rating: 4.64

4.6 Rating 7,332 Reviews

92 %

of reviewers recommend Gourmet Basket

4.6

Based on 7,332 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Gourmet Basket 5 star review on 3rd November 2025

Ashley Matthews Wray

Gourmet Basket 5 star review on 27th May 2025

Shelley Cosford

Natalie Wallace

Anonymous

Gourmet Basket 5 star review on 28th April 2025

Jennifer Williams

133

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My daughter has not received her order yet...Madeleine Sleba in Kingsthorpe Qld.. Please advise a tracking said it went to Kearney Springs Qld...”

Helpful Report

(Belrose) - Posted 1 week ago

“no thanks busy now”

Helpful Report

(Belrose) - Posted 2 weeks ago

“The contents were specifically for Chinese New Year which is why I purchased the gift package. The box in which the items were packed was black with black ribbon. Certainly NOT the message for New Year, as it signifies death and inauspicious occasions. Bad marketing by you.”

Helpful Report

(Belrose) - Posted 2 weeks ago

We’re sorry to hear the packaging didn’t align with your expectations. This is the packaging that was reflected in the product imaging on our website at the time of your purchase Please contact our customer service team so we can review your order details and help promptly. They have already tried reaching out. Thank you for sharing your feedback, and we’ll use it to improve our product presentation. Kind regards, Team Gourmet Basket

Posted 1 week ago

“The system let me put in a next-day delivery date, but then wouldn't let me finish the order as the delivery date cut-off had passed? Then why did you let me enter it in the first place? Bad Service! Will shop with your competitor instead.”

Helpful Report

Posted 2 months ago

Without having been contacted directly at the time, it’s difficult for us to determine exactly what occurred during your checkout experience. Our delivery options are subject to cut-off times, and when these are exceeded the system may prevent an order from being completed to avoid setting expectations that can’t be met. We always encourage customers to reach out to our customer service team if they encounter any issues, as we’re often able to clarify or assist immediately. Unfortunately, as we weren’t contacted in this instance, we didn’t have the opportunity to help. We appreciate you taking the time to leave your feedback and wish you all the best.

Posted 1 month ago

“Would be good if you waited for it to be delivered before you ask!!!”

Helpful Report

(Belrose) - Posted 2 months ago

“didnt arrive on time”

Helpful Report

(Belrose) - Posted 2 months ago

While we work very hard to support our customers and meet preferred dates wherever possible, occasional courier delays can unfortunately occur, particularly during busy periods, despite orders being dispatched correctly and on time from our facility. We’re sorry your hamper arrived one day after your preferred delivery date. I’m sure you can understand that we dispatch parcels strictly in line with delivery timeframes calculated and provided by third-party couriers, and once a parcel is handed over, the final delivery timing sits outside of our direct control. We truly care about the experience we provide, and while we regret the brief delay, it’s unfortunate to see a one-star rating due to factors outside of our control. Kind regards, The Gourmet Basket Team

Posted 1 month ago

“I ordered a gift basket for my daughters bday. Ordered on Nov 25th it's now the end of the working day Dec 1, and still no delivery. The bday was Nov 28th. I am based in NZ and thought a local AU company could deliver a simple gift within this time period. Poor customer service and feels like I have been scammed. # 11/12/25 finally got a refund. 17 days after placing the order. I appreciate the refund and whilst Matt was polite and professional to deal with - howver, the basket didnt arrive for an important event.”

Helpful Report

Posted 2 months ago

“Great product !!!! Terrible delivery service !!!!! by StarTrack 2 deliveries were taken to the post office because they went next door and didn't read instructions 😑 they took an image of the wrong door again... plastic covered glass.... I called to ask for help before ordering, I was told we are not responsible for the delivery.. as it's outsourced. 😞”

Helpful Report

Posted 4 months ago

Hello, Thank you so much for your feedback — I’m really glad to hear you loved the product, but I’m sorry to hear about the delivery experience with the postal service. I understand how frustrating it is when instructions aren’t followed. As noted in our Terms & Conditions at checkout, deliveries are handled by third-party couriers, but we always do our best to support where we can. I truly appreciate you taking the time to let us know, and I’ll make sure your comments are passed on. Thank you again for sharing your experience.

Posted 3 months ago

“you offered me a service for express delivery for which I can choose the date, however it came with a disclaimer. you should never offer express, choose the date delivery if you cannot guarantee that date. it is a false assurance. My daughter sis NOT receive her birthday gift on her birthday. when I questioned this I was referred to the disclaimer and that was that. I will NEVER use your company again and I encourage friends to NEVER use it. your service is rubbish IMO.”

Helpful Report

(Belrose) - Posted 4 months ago

Hello Linda, Thank you for taking the time to share your experience, and I’m truly sorry to hear how disappointed you were — especially as this was a birthday gift for your daughter. I completely understand how upsetting it is when something meant for a special day doesn’t arrive on that date. While our Express service allows customers to select a preferred delivery date, it does come with a disclaimer because deliveries are completed by third-party couriers, and delays can unfortunately occur. I appreciate, however, that when a date is offered at checkout, it can feel like a guarantee — and I’m sorry that this caused frustration. We always strive to support our customers as best we can, and I’m sorry that you felt the response you received wasn’t helpful. Your feedback is important, and it will be taken onboard as we continually review our service and communication. Thank you again for sharing your thoughts.

Posted 3 months ago

“Sadly the basket has not arrived, so I am deeply disppointed. Sadly the basket could not be dropped off at the address. My daughter, whose birthday gift this was from her close family in England, went to the post office to pick up the basket, but it waan't there. Is there any way you can tell me where it has gone, or refund the money paid please?”

Helpful Report

(Belrose) - Posted 5 months ago

Hello, Thank you for reaching out, and I’m so sorry to hear that your daughter hasn’t received her birthday basket — I completely understand how disappointing this must be for you and your family, especially with it being a special gift from England. So that we can look into this urgently, could you please email our Customer Care Team at service@gourmetbasket.com.au with the following details: Your full name Order number Recipient’s name Delivery address Once we have this information, we can investigate with the courier to locate the hamper and work on a resolution for you as quickly as possible. Thank you again for letting us know, and my sincere apologies for the upset this has caused.

Posted 3 months ago

“9 days later $270 basket with next day delivery nowhere to be seen, this company blames Aust Post but chargedd me for next day delivery, really not professional and follow up is very poor, I really doubt I will ever get the gift intended for a friend out of hospital, I have ordered through another company and was delivered next day.”

Helpful Report

Posted 6 months ago

Hello Mark, Thank you for taking the time to share your experience. I’m truly sorry to hear that your order has still not arrived — especially when it was intended for a friend coming out of hospital. I completely understand how upsetting and disappointing this situation must be. Our next business day delivery service is handled by a third party agency, and while delays can unfortunately occur, nine days is far outside what we would ever expect. I apologise sincerely for the frustration this has caused. We do follow up with the courier on behalf of our customers, but I’m sorry if you felt the support you received wasn’t sufficient. Your feedback is important, and we’ll take it on board as we continue improving how we manage courier-related delays. Thank you again for letting us know.

Posted 3 months ago

“MY PERSONAL EXPERIENCE I reached out to RANGEPRO.ORG regarding a concern with my account, and their support team truly impressed me. They were quick to respond, clear in their communication, and efficient in resolving the situation. Everything was set right, and my funds were promptly returned. Exceptional service from start to finish.”

Helpful Report

Posted 6 months ago

Hello Angie, Thank you for your message. I just wanted to let you know that the company you’ve mentioned — RangePro.org — is not associated with us in any way. We are a completely separate business and have no connection to their services. If you have any questions regarding an order placed with Gourmet Basket, I’m more than happy to help. Thank you!

Posted 3 months ago

“I never saw the basket so can not review. What I do know is that I ordered it on a Monday and it was not delivered until the Sunday - 8 days later. I find this ridiculous. I thought maybe a day or two but 8, not at all what i wanted.”

Helpful Report

(Belrose) - Posted 6 months ago

Hello, Thank you for taking the time to share your feedback. I’m very sorry to hear your order took eight days to arrive — I completely understand how frustrating and unexpected that would be, especially when you were anticipating only a short delay. While delivery timeframes are managed by our third-party couriers, we always expect parcels to arrive far sooner than this, and I apologise that your experience fell so far outside the usual timeframe. Thank you again for letting us know — your feedback is genuinely appreciated.

Posted 3 months ago

“Very disaapointed with delivery. I applied fro a particular date and was not rejected for that date. Then the courier obvisoule did not knock and just took hamper to a PO which was very inconvenient. I pourposely orddered as I knoew that there were people to accept dleivery and also that it could not be left as it was an intercom system. Also disappoined that after the order I discovered that it was going all the way from NSW to WA!!!!! I would have used someone in WA. Sadly that is a part of online ordering, you dont have a person to discuss these things with when you order. I have learnt a lesson here.”

Helpful Report

(Belrose) - Posted 8 months ago

Hello Margaret, We’re sorry for the disappointment and understand how important it was for everything to arrive just right. We’re looking into this internally to prevent future issues. Many Thanks, GB Team

Posted 8 months ago

“After nearly 10 days I called the recipient of the gourmet basket I purchased. They were very embarrassed but let me know the following. The basket had been received personally when it was delivered, but on opening it, the contents of the fresh goods (cheeses and chocolates) had been ruined as the provision for keeping the basket cold had melted. I called Gourmet baskets the next day. I was told that unless the recipients of the basket had taken photos of the ruined goods, their policy doesn't allow any response to such a disaster. I asked to speak to the manager. They said the manager was not there but that I would receive a call back later that day or by the end of the week at the latest. On the last day of the week I called again as no one had called me back. I was advised that the manager was not there on that day either. I went through the whole explanation again, expressing my disappointment. I also made the point that if they required customers to take photos of damaged goods on arrival, this point of policy should be written on a card and placed underneath the lid of the box. The girl I spoke with on the second call promised that the manager would call me back. It's now been about three weeks and no one has attempted to call me back. This is appalling service and I will never use Gourmet Baskets again. What a shame! The basket was apparently packaged beautifully. The contents however (fresh goods), were ruined.”

Helpful Report

(Belrose) - Posted 9 months ago

Hello, We're truly sorry to hear about your experience and appreciate you taking the time to share it with us in such detail. We completely understand how disappointing and frustrating this must have been — especially after gifting something with care and thought, only to hear it didn’t arrive in the condition intended. It's clear from your message that we fell short not only in how this issue was handled, but also in following through with our communication. For that, we sincerely apologise. Your feedback regarding how we communicate our policies, as well as your suggestion to include a note inside the hamper, is very helpful and has been passed directly to our management and customer care team for review. Although this doesn’t change the experience you’ve had, please know that your comments are being taken seriously. We truly regret that we’ve lost your trust, and we're sorry for the impact this has had on your impression of us. Warm regards, The Gourmet Basket Team

Posted 8 months ago

“I expected an Easter basket to be delivered by Easter. I would have expected to be informed if that was not going to be the case. At that stage I would gladly have paid extra for any delivery. AS it was my family received their Easter basket after Easter. And by the way I think your on line systems for ordering etc are very poor,”

Helpful Report

(Belrose) - Posted 9 months ago

Hello Glen and Grant, We're sorry to hear about your experience and understand how disappointing delivery delays can be. We do appreciate you taking the time to share your experience with us, as this can assist us to be better in t future! That said, we sincerely apologise for the inconvenience caused and truly appreciate your feedback. It’s been shared with our team to help us improve. Many Thanks, GB Team

Posted 8 months ago

“Worst Customer Service i have experianced”

Helpful Report

(Belrose) - Posted 1 year ago

Hello, We’re sorry to hear about your experience. This is not the level of service we strive to provide, and we truly value your feedback. If you’re open to it, please reach out to us directly so we can better understand the situation and work to make it right. Many Thanks, GB team

Posted 1 year ago

“Really disappoing that both hampers I sent did not arrive on time and one was just left at the post office without notification while the other was sent back saying the address was wrong but it was the correct address and was redelivered weeks later - and after Christmas.”

Helpful Report

(Belrose) - Posted 1 year ago

Hello, We sincerely apologise for the disappointing experience and the delays with your hampers. As per our terms and conditions, if there is no safe place to leave a hamper, our couriers will take it to the local post office and leave a calling card. We understand how frustrating this must have been, especially with the timing, and we truly appreciate your understanding. Many Thanks, GB Team

Posted 1 year ago

“Shipping was outsourced to a local supplier who didn't deliver it for two weeks. At the summer heat all perisahables (chocolate etc) were ruined. Is probably fine for shipping within Sydney but wouldn't recommend as regional - go local instead. Additionally, it was not delivered to the house, instead a note was put in the post office that they needed to go and get from the distribution centre. Not an ideal present.”

Helpful Report

(Belrose) - Posted 1 year ago

Hello, Thank you for your valuable feedback, and we sincerely apologise for the inconvenience caused. We understand how disappointing it must have been for the gift to arrive late and for the perishable items to be ruined, especially in the heat. We regret that the delivery experience was not ideal, and we appreciate you bringing this to our attention. Please don’t hesitate to reach out if you'd like to discuss this further. Many Thanks, GB Team

Posted 1 year ago

“Unfortunately my daughter wasn't in when it was delivered, however, delivery person left the basket in 40° heat rather than leave it in the shade. You can only imagine the state if the cheese and the damage it caused.”

Helpful Report

(Belrose) - Posted 1 year ago

Hi Frank, Thank you for sharing your feedback, and we're truly sorry to hear about the delivery issue. We understand how frustrating it must have been to find the basket in such conditions, especially with the cheese being affected. We’ll be looking into this matter with our delivery team to ensure better care in the future. Please reach out to us directly if you'd like assistance or a resolution for this issue. We truly appreciate your understanding. Many Thanks, GB Team

Posted 1 year ago

Gourmet Basket is rated 4.6 based on 7,332 reviews